Kind of hit or miss - last time I came here there was a huge wait time in the drive thru. I order the impossible whopper everytime and it's always really good! Service is usually friendly too.
Atmosphere: 4
Food: 5
Service: 3
Lovey Lee
Placed my order at 4:59. Currently 5:14, no one in drive thru, multiple customers waiting. What appears to be a manager is prioritizing an individual that walked in after my order had already been placed.
Probably not the best customer service when other customers are within earshot and have been waiting nearly 20 minutes for their order.
Chase
Shop at this location roughly 10 times at minimum a month when I’m working nights.
Last 3 visits have been nothing but messed up orders, items missing, overcooked and to top it off shift managers hanging up phone calls when I was never once rude, disrespectful or vulgar.
Nothing but respectful just wondering how the mistake was made considering I called in my order to make sure my mess up from my previous order didn’t happen again.
Backstory: last 3 orders were missing either burgers or items were really old and stale (weird because it’s 2-5am where items should be fresh and I order before I arrive at the store so it’s fresh to avoid this)
Tried to contact the store owner before I made a review but all the shift managers are covering for each other. Also tried to contact through the app I get AI replied offering me $15…
Called Cambridge location and they tell me to try to speak with Debrah (I think) “the Canadian” so they cant keep covering for each other, almost like he knows something like that has happened before.
I also visit the fairway location, not as often but never had an issue and always friendly service.
Atmosphere: 1
Food: 1
Service: 1
Ravin Don Sde
Why the hell am I waiting almost 20 mins in a drive-thru. There is 2 people working. They are so slow watching them make one drink took 2 mins. One guy picking his fingers. I am super annoyed by this experience. Hire people who know what they are doing. The whole should took under 5 mins. DONT BE CHEAP AND HIRE MORE PEOPLE
Atmosphere: 1
Food: 3
Service: 1
Alex
Slowest “fast food” place I think I’ve ever been to. I used to visit regularly and the wait time increases each visit. I don’t think Ive ever gotten my order in less than 20 mins.
Food: 3
Service: 1
Myles Cooper
Absolutely horrific service. I ordered chicken fries and mozza sticks through the kiosk. I waited over 30 minutes and still had not received my food. I cancelled my order and was told I would automatically get my refund deposited back into my bank account since I paid through the kiosk. Still have not received my money. So I wasted my time for nothing. Never got an apology from the worker. Just sad. I will be contacting the store
Atmosphere: 1
Food: 1
Service: 1
Viv G
Used the drive through. Quite slow for a fast food restaurant. Had a lunch special so the price was right.
Atmosphere: 3
Food: 4
Service: 3
cadengamer226
Not a good experience was ordering and asked if I could use my points for a free onion rings and they said your total will be 20$ I got up and they said I ordered 3 onion rings no asked if I get free onion rings so I just ended up paying for them but they need to train staff better and higher people more fluent in English
Atmosphere: 1
Food: 1
Service: 1
puneet joshi
⭐ 1 Star Review I had a very disappointing experience at Burger King. The burger I received was completely burnt and had an old taste. When I showed it to the staff, they didn’t acknowledge the issue and told me, “even if we make it again, it will look the same, seriously we are paying to eat burnt no way… I found this response very unprofessional and disappointing, as they didn’t offer a replacement or an apology. I’ve always liked Burger King but this visit was truly upsetting. I hope management looks into this matter and ensures better food quality and customer service in the future. Don’t waste your time and money at this location Victoria st kitchener.
I purchased two whoppers for boys. They give me a fresh one and the other one was old, cold and dry (burned)!!! Disgusting!!!
Food: 2
Service: 3
Eric Winterhalt
These guys don't even know the order their items go on the sandwich for a #3 breakfast sandwich.
Just sad the state of labor in Canada.
Yusuf Deen
Omg The worst service ever the food is disgusting. The burgers soggy fries or stale. The floors are all sticky from pop I almost slipped. They’re playing Punjabi music and dancing in the back And if you ask them a question, they get mad if you tell them no onions they put smelly disgusting onions on it. I’m never going to this location again.
Atmosphere: 1
Food: 1
Service: 1
Branan Brado
The employees at this location are garbage. They are rude and obnoxious. They’ll give you garbage food still fries and burgers that’s been sitting for hours if I were you, I would think twice.
Atmosphere: 1
Food: 1
Service: 1
Beverly M
Placed order for mobile pickup and waited 20 minutes. I tried to get staff attention to say here but ignored and people after me got food. I was #15 and they were on #19. Chaotic inside waiting. No delineation re:lineups
Drive thru matters too
Kind of hit or miss - last time I came here there was a huge wait time in the drive thru. I order the impossible whopper everytime and it's always really good! Service is usually friendly too.
Atmosphere: 4
Food: 5
Service: 3
Placed my order at 4:59. Currently 5:14, no one in drive thru, multiple customers waiting. What appears to be a manager is prioritizing an individual that walked in after my order had already been placed.
Probably not the best customer service when other customers are within earshot and have been waiting nearly 20 minutes for their order.
Shop at this location roughly 10 times at minimum a month when I’m working nights.
Last 3 visits have been nothing but messed up orders, items missing, overcooked and to top it off shift managers hanging up phone calls when I was never once rude, disrespectful or vulgar.
Nothing but respectful just wondering how the mistake was made considering I called in my order to make sure my mess up from my previous order didn’t happen again.
Backstory: last 3 orders were missing either burgers or items were really old and stale (weird because it’s 2-5am where items should be fresh and I order before I arrive at the store so it’s fresh to avoid this)
Tried to contact the store owner before I made a review but all the shift managers are covering for each other. Also tried to contact through the app I get AI replied offering me $15…
Called Cambridge location and they tell me to try to speak with Debrah (I think) “the Canadian” so they cant keep covering for each other, almost like he knows something like that has happened before.
I also visit the fairway location, not as often but never had an issue and always friendly service.
Atmosphere: 1
Food: 1
Service: 1
Why the hell am I waiting almost 20 mins in a drive-thru. There is 2 people working. They are so slow watching them make one drink took 2 mins. One guy picking his fingers. I am super annoyed by this experience. Hire people who know what they are doing. The whole should took under 5 mins. DONT BE CHEAP AND HIRE MORE PEOPLE
Atmosphere: 1
Food: 3
Service: 1
Slowest “fast food” place I think I’ve ever been to. I used to visit regularly and the wait time increases each visit. I don’t think Ive ever gotten my order in less than 20 mins.
Food: 3
Service: 1
Absolutely horrific service. I ordered chicken fries and mozza sticks through the kiosk. I waited over 30 minutes and still had not received my food. I cancelled my order and was told I would automatically get my refund deposited back into my bank account since I paid through the kiosk. Still have not received my money. So I wasted my time for nothing. Never got an apology from the worker. Just sad. I will be contacting the store
Atmosphere: 1
Food: 1
Service: 1
Used the drive through. Quite slow for a fast food restaurant. Had a lunch special so the price was right.
Atmosphere: 3
Food: 4
Service: 3
Not a good experience was ordering and asked if I could use my points for a free onion rings and they said your total will be 20$ I got up and they said I ordered 3 onion rings no asked if I get free onion rings so I just ended up paying for them but they need to train staff better and higher people more fluent in English
Atmosphere: 1
Food: 1
Service: 1
⭐ 1 Star Review
I had a very disappointing experience at Burger King. The burger I received was completely burnt and had an old taste. When I showed it to the staff, they didn’t acknowledge the issue and told me, “even if we make it again, it will look the same, seriously we are paying to eat burnt no way… I found this response very unprofessional and disappointing, as they didn’t offer a replacement or an apology. I’ve always liked Burger King but this visit was truly upsetting. I hope management looks into this matter and ensures better food quality and customer service in the future. Don’t waste your time and money at this location Victoria st kitchener.
Restaurantji Recommends
I purchased two whoppers for boys. They give me a fresh one and the other one was old, cold and dry (burned)!!!
Disgusting!!!
Food: 2
Service: 3
These guys don't even know the order their items go on the sandwich for a #3 breakfast sandwich.
Just sad the state of labor in Canada.
Omg The worst service ever the food is disgusting. The burgers soggy fries or stale. The floors are all sticky from pop I almost slipped. They’re playing Punjabi music and dancing in the back And if you ask them a question, they get mad if you tell them no onions they put smelly disgusting onions on it. I’m never going to this location again.
Atmosphere: 1
Food: 1
Service: 1
The employees at this location are garbage. They are rude and obnoxious. They’ll give you garbage food still fries and burgers that’s been sitting for hours if I were you, I would think twice.
Atmosphere: 1
Food: 1
Service: 1
Placed order for mobile pickup and waited 20 minutes. I tried to get staff attention to say here but ignored and people after me got food. I was #15 and they were on #19. Chaotic inside waiting. No delineation re:lineups
Atmosphere: 2
Service: 2
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