I’ve visited this coffee place several times before and usually overlooked small mistakes, like missing sugar or sauce, because those things happen and aren’t a big deal. However, my most recent visit was very disappointing. My husband and I stopped by during our lunch break, hoping to enjoy a good meal and some quality time together. Unfortunately, the experience started off poorly. When we entered, the staff seemed completely unbothered — no greeting, no smile, nothing. After waiting about five minutes, someone finally took our order, but we weren’t told to take a seat or that our food would be brought to the table. At other Coffee Culture locations, food is served at the table, but here the barista made us stand at the counter and handed the food to us. When we asked if we could sit, she seemed annoyed. We ordered two cappuccinos. Only one was brought to the table, and it didn’t have sugar even though I had asked for it. The second coffee never arrived until my husband had to go and ask for it himself. When he finally got it, it was missing the cocoa powder on top. I understand that working in the food industry can be stressful and mistakes happen, but consistently getting orders wrong and showing no basic customer service isn’t acceptable. We ended up wasting about 40 minutes just trying to get our order right, which was very frustrating and a waste of both time and money. I hope they improve their service because the experience really ruined what should have been a simple, enjoyable lunch.
Atmosphere: 4
Food: 2
Service: 1
Jeffrey Dawson
The atmosphere here is great, it's a nice place to meet a friend at or just to hang out at for a bit. Classic coffee shop vibs. However, the baked goods leave a lot to be desired. They definitely feel like they're made off-site and brought in, neither the quality nor the freshness scene great. Their sandwiches are better but nothing special.
Atmosphere: 4
Food: 3
Service: 4
Shree Kanade
Thankyou Sanmay for helping us out and brewing one of the best coffee we ever had.
Atmosphere: 5
Food: 5
Service: 5
ProSushiDragon
This place feels cozy to be in just to relax and drink some coffee
Atmosphere: 5
Food: 4
Service: 4
Deepshikha Dixit
Its a cosy place to relax but the person at the counter that we close at 9 however closing time was 10 pm
Brett
Ordered a cappuccino and it was terrible. Tasted burnt. And why are there no outlets available to plug anything in? Weird for a coffee shop.
Food: 1
Grant Gojmerac
Refused to serve my gf and I cause we wouldn’t switch to a small table! This was cause we were “only two people” and this was singled out to us despite three other booths with “only 2 people” as the owner phrased it! Never coming back again
Atmosphere: 1
Service: 1
Sandra Bart (Sandra)
I visited this Coffee Culture more than a few times. Food is tasty. Staff is polite and helpful. The restaurant is always clean, often lots of seats available. Air conditioned in summer.
Leman Koca
I can't say anything about the food since I only drank herbal tea, however the staff was very kind and the vibe was peaceful at around 8-9 pm. Maybe if another time I visit, I may update my review.
This place has a super cozy inside and the staff are nice enough, I know working in food retail is rough, it's the food that just kills me.
I ordered a piri piri chicken wrap and the flavour was good, but the lettuce vs EVERYTHING else ratio was craaaazy.
The whole wrap had like 5 pieces of chicken and some broken up bacon bits and then like 5000 pounds of lettuce. I know grocery prices have skyrocketed, but that's so overboard, and I know they aren't even paying grocery store prices anyway. If I'm paying 12 dollars for a CHICKEN wrap, I'd like some actual meat in there.
Anyway, unless you want a lettuce wrap with a ghostly amount of anything else, maybe try the soup.
Atmosphere: 3
Food: 2
Service: 3
Abdulladif Abdulladif
Best place to joy. I love it here.
Walk Withrach
Great food, cozy atmosphere, wonderful staff
Atmosphere: 5
Food: 5
Service: 5
Vedant Gharat
Good place to chat and study in downtown. I found myself often when I was studying in Conestoga. The menu is not that great to be honest it just better to sit here rather than Tim’s.
Not bad
Atmosphere: 3
Food: 3
Service: 2
I’ve visited this coffee place several times before and usually overlooked small mistakes, like missing sugar or sauce, because those things happen and aren’t a big deal. However, my most recent visit was very disappointing.
My husband and I stopped by during our lunch break, hoping to enjoy a good meal and some quality time together. Unfortunately, the experience started off poorly. When we entered, the staff seemed completely unbothered — no greeting, no smile, nothing. After waiting about five minutes, someone finally took our order, but we weren’t told to take a seat or that our food would be brought to the table.
At other Coffee Culture locations, food is served at the table, but here the barista made us stand at the counter and handed the food to us. When we asked if we could sit, she seemed annoyed.
We ordered two cappuccinos. Only one was brought to the table, and it didn’t have sugar even though I had asked for it. The second coffee never arrived until my husband had to go and ask for it himself. When he finally got it, it was missing the cocoa powder on top.
I understand that working in the food industry can be stressful and mistakes happen, but consistently getting orders wrong and showing no basic customer service isn’t acceptable. We ended up wasting about 40 minutes just trying to get our order right, which was very frustrating and a waste of both time and money.
I hope they improve their service because the experience really ruined what should have been a simple, enjoyable lunch.
Atmosphere: 4
Food: 2
Service: 1
The atmosphere here is great, it's a nice place to meet a friend at or just to hang out at for a bit. Classic coffee shop vibs. However, the baked goods leave a lot to be desired. They definitely feel like they're made off-site and brought in, neither the quality nor the freshness scene great. Their sandwiches are better but nothing special.
Atmosphere: 4
Food: 3
Service: 4
Thankyou Sanmay for helping us out and brewing one of the best coffee we ever had.
Atmosphere: 5
Food: 5
Service: 5
This place feels cozy to be in just to relax and drink some coffee
Atmosphere: 5
Food: 4
Service: 4
Its a cosy place to relax but the person at the counter that we close at 9 however closing time was 10 pm
Ordered a cappuccino and it was terrible. Tasted burnt. And why are there no outlets available to plug anything in? Weird for a coffee shop.
Food: 1
Refused to serve my gf and I cause we wouldn’t switch to a small table! This was cause we were “only two people” and this was singled out to us despite three other booths with “only 2 people” as the owner phrased it! Never coming back again
Atmosphere: 1
Service: 1
I visited this Coffee Culture more than a few times. Food is tasty. Staff is polite and helpful. The restaurant is always clean, often lots of seats available. Air conditioned in summer.
I can't say anything about the food since I only drank herbal tea, however the staff was very kind and the vibe was peaceful at around 8-9 pm. Maybe if another time I visit, I may update my review.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This place has a super cozy inside and the staff are nice enough, I know working in food retail is rough, it's the food that just kills me.
I ordered a piri piri chicken wrap and the flavour was good, but the lettuce vs EVERYTHING else ratio was craaaazy.
The whole wrap had like 5 pieces of chicken and some broken up bacon bits and then like 5000 pounds of lettuce. I know grocery prices have skyrocketed, but that's so overboard, and I know they aren't even paying grocery store prices anyway. If I'm paying 12 dollars for a CHICKEN wrap, I'd like some actual meat in there.
Anyway, unless you want a lettuce wrap with a ghostly amount of anything else, maybe try the soup.
Atmosphere: 3
Food: 2
Service: 3
Best place to joy. I love it here.
Great food, cozy atmosphere, wonderful staff
Atmosphere: 5
Food: 5
Service: 5
Good place to chat and study in downtown. I found myself often when I was studying in Conestoga. The menu is not that great to be honest it just better to sit here rather than Tim’s.
Atmosphere: 4
Food: 3
Service: 4
Good place with delicious cakes and coffee
Atmosphere: 4
Food: 5
Service: 5
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