I’ve been coming here for about a month now for their beef Barbacoa small burrito deal on Thursdays. I went today and had a bad experience with the “owner”. She fought me over sauce on the side .. every time I’ve ordered this burrito even from her I’ve asked for sauce on the side. This time she wanted me to pay $.75 I refused and she did let me go without paying for the sauce. She did give me the sauce But now that I’m eating the food. I’m realizing there’s next to no meat in here. This is not what I’ve gotten from l the other people that have made my food at this location. I will continue to go here, but if I see the “owner” in there, I’m walking out.
Atmosphere: 3
Food: 3
Service: 3
Riley Roche
I ordered delivery from this location yesterday. I ordered a regular beef burrito with black beans, corn, tomatoes, pickled jalapenos, mild salsa, and sour cream. Not only did I not get ANY beans on the burrito, they also did not put any salsa on it. On top of that, I ordered around 12:10-12:15pm. I did not receive my food until almost 1:00pm because apparently, FB can't be bothered to hire enough staff for lunch time. I understand it's busy, but it's burritos. It should not take an hour for my order to be made. My dasher was waiting for over 20 minutes for it, so he also lost out on potential customers for the time he took. I feel this is unfair to do to delivery drivers because other customers will be angry and impatient with them for something that is not their fault. And they should not lose out on customers because your management can't be bothered to have more than 1-2 people on the floor.
Food: 3
Service: 2
Devin kuchar
0 STARS I ordered online, went in to pick up at the time it was ready and it was not even started yet. Still waiting 40 mins later. Horrible service and was spoken to very nasty and rude. Will never go back and I've been a loyal customer for 5+ years. Left without my food but my money 8n their pocket. BYE!
Atmosphere: 1
Food: 3
Service: 1
vinith shetty
The old lady working there is very rude. Lady boss around the customer as we are the food for free.
Atmosphere: 1
Food: 3
Service: 1
Charles Christian
I was disappointed by the portion size; the large bowl appeared to be a regular size. I will not be returning to this location and will instead choose a different fresh burrito restaurant nearby. The reviews seem to confirm my experience.
Atmosphere: 1
Food: 1
Service: 1
Ravinder Singh
This fresh burrito is the best burrito in kitchener.food is very delicious and staff of this restaurant is very helpful and kind
Raniem Verma
Love coming here. The food is good and the owners are really friendly. I don't like the meat options but the veg options are just so good.
Sukhmanjeet Rai
Navreet was very welcoming and made our order very quickly. The burritos and the supreme fries were all very well made.
Inde Zone
Ordered a beef burrito. It was literally like soup burrito. 15 minutes later I'm dealing with a full on colon cleanse. I couldn't finish it. It was disgusting. I wouldn't eat here again based on how bad this was. Blech! Do not recommend!
Is this how premium large bowl should look like! Handful of shredded chicken, miserly toppings, barely 3/4th full. 16.95 for what excuse me! Not going back. Barburrito is much better. Ugh. What a waste of time and money. Premium... funny!!!
Mike H
They give great service, food is top notch. I can't even finish it!
M LA
The new portions are INCREDIBLY small, holy. I’ve been coming to fresh burrito for years and I hadn’t ordered in a while. Had to ask the girl for extra rice beans, veggies and my takeout box was still pretty empty!! Not sure if there has been an ownership change because this is not how it was before
David Hill
Worst experience ever. Received black beans which I’m allergic to and the staff provided no help.
I’ve been coming here for about a month now for their beef Barbacoa small burrito deal on Thursdays. I went today and had a bad experience with the “owner”. She fought me over sauce on the side .. every time I’ve ordered this burrito even from her I’ve asked for sauce on the side. This time she wanted me to pay $.75 I refused and she did let me go without paying for the sauce. She did give me the sauce But now that I’m eating the food. I’m realizing there’s next to no meat in here. This is not what I’ve gotten from l the other people that have made my food at this location. I will continue to go here, but if I see the “owner” in there, I’m walking out.
Atmosphere: 3
Food: 3
Service: 3
I ordered delivery from this location yesterday. I ordered a regular beef burrito with black beans, corn, tomatoes, pickled jalapenos, mild salsa, and sour cream. Not only did I not get ANY beans on the burrito, they also did not put any salsa on it.
On top of that, I ordered around 12:10-12:15pm. I did not receive my food until almost 1:00pm because apparently, FB can't be bothered to hire enough staff for lunch time. I understand it's busy, but it's burritos. It should not take an hour for my order to be made. My dasher was waiting for over 20 minutes for it, so he also lost out on potential customers for the time he took.
I feel this is unfair to do to delivery drivers because other customers will be angry and impatient with them for something that is not their fault. And they should not lose out on customers because your management can't be bothered to have more than 1-2 people on the floor.
Food: 3
Service: 2
0 STARS
I ordered online, went in to pick up at the time it was ready and it was not even started yet. Still waiting 40 mins later. Horrible service and was spoken to very nasty and rude. Will never go back and I've been a loyal customer for 5+ years. Left without my food but my money 8n their pocket. BYE!
Atmosphere: 1
Food: 3
Service: 1
The old lady working there is very rude. Lady boss around the customer as we are the food for free.
Atmosphere: 1
Food: 3
Service: 1
I was disappointed by the portion size; the large bowl appeared to be a regular size. I will not be returning to this location and will instead choose a different fresh burrito restaurant nearby. The reviews seem to confirm my experience.
Atmosphere: 1
Food: 1
Service: 1
This fresh burrito is the best burrito in kitchener.food is very delicious and staff of this restaurant is very helpful and kind
Love coming here. The food is good and the owners are really friendly. I don't like the meat options but the veg options are just so good.
Navreet was very welcoming and made our order very quickly. The burritos and the supreme fries were all very well made.
Ordered a beef burrito. It was literally like soup burrito. 15 minutes later I'm dealing with a full on colon cleanse. I couldn't finish it. It was disgusting. I wouldn't eat here again based on how bad this was. Blech! Do not recommend!
Best taste best service.
Restaurantji Recommends
Average burrito and Mexican food.
Is this how premium large bowl should look like! Handful of shredded chicken, miserly toppings, barely 3/4th full. 16.95 for what excuse me! Not going back. Barburrito is much better. Ugh. What a waste of time and money. Premium... funny!!!
They give great service, food is top notch. I can't even finish it!
The new portions are INCREDIBLY small, holy. I’ve been coming to fresh burrito for years and I hadn’t ordered in a while. Had to ask the girl for extra rice beans, veggies and my takeout box was still pretty empty!! Not sure if there has been an ownership change because this is not how it was before
Worst experience ever. Received black beans which I’m allergic to and the staff provided no help.
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