Gong Cha
655 Fairway Rd S, Kitchener
(519) 896-6668
Recent Reviews
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I stopped in with a few girlfriends and we each got something different: a mango splash, a brown sugar espresso, and a strawberry matcha. We all enjoyed our drinks.
The girl who is currently working is very rude
She don’t have etiquettes to talk a customer
I came for pick up
And i just asked how much time i have to wait
She ignored me and answered me that i don’t know and now she is taking too much time for me preparing order intentionally!
I really dissapionted
Date - mar 14 2026
Worst drink ever!
Ordered from skip the drink was horrible and so full of sugar that you cannot even drink it.
Classic milk tea w grassy jelly was bland…
Matcha bubble waffle with red bean was also bland, small and burnt on the outside.
Customer service 🔥
Drinks 🔥
Promos 🔥
Freebies 🔥
Atmosphere 🔥
Very friendly staff
had a very disappointing experience at this Gong Cha location due to poor customer service. The staff seemed uninterested and unhelpful, and there was a lack of basic courtesy while taking the order.
Always had good experiences at this Gongcha. Staff are friendly and good service. They also have some board games to play. Plenty of parking.
Friendly and fast service. They explained the sweetness levels well.
The girl working in the evening she was super rude and had zero customer service.
Restaurantji Recommends
I am writing to formally complain about the service I received during my recent purchase. I ordered four cups, yet the cashier failed to provide a bag, creating an unnecessary and avoidable inconvenience.
This is basic customer service. Carrying multiple items without a bag should never be overlooked, and I should not have had to point this out myself. The lack of attention and care at checkout was unacceptable.
I expect this issue to be addressed, whether through staff retraining or other corrective action, to prevent similar experiences for other customers.
Service utterly awful and too pricey, taste ok-ok and drink not properly mixed.
I liked the drinks, rest of my family finds them okish. $16 for 2 drinks. Servers were very friendly!
Friendly and welcoming staff and atmosphere! My go to spot for boba
Average bubble tea place. Location is convenient. Prices are about the same as other bubble tea chain. In our last order, I am pretty sure they did not read the order carefully. I asked for no ice and 30% sugar. It was very sugar-y and there was ice in the drink. Same with the other three drinks that we ordered. We did not realize until we were home.
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