Nougat Bakery And Delicatessen

Ordered a black forest cake for 20 people ,had it delivered to the party.Cake was fantastic as usual and service was outstanding.

Not that good for how expensive it was.

I visited the Kitchener location yesterday and, unfortunately, left quite disappointed. Their space was scaled down about a year ago, but the overall atmosphere still feels very underwhelming. The hanging curtains behind the counter and the disorganized layout do not make for the kind of visually appealing experience you'd expect from an established bakery.

The female staff member was quiet, not overly friendly or welcoming, and difficult to engage in conversation. She was seemingly uninterested in trying to sell their product and did not offer advice or share any information about the goods on display until prompted.

The selection of baked goods was also surprisingly limited. Many items appeared to have been sitting out for some time. One cheesecake in particular looked burnt on top, with a small amount of unidentifiable preserves and a sprinkle of coconut seemingly used to mask the overdone surface.

I opted for the plain cheesecake since I had driven there on my lunch break and felt compelled to try something. Sadly, it was overbaked and stale, so dry it crumbled under the fork and tasted like sand. Definitely not worth the $8 I paid.

I did purchase a few extra items (pre-packaged chocolate, not made in-store). The selection of non-bakery items they had was marginally better than the baked goods, but since this is supposed to be a bakery, not a shop, I was very disappointed overall... Not surprising that this business seems to be failing. The nicest thing about this place was the sign on the building. I won't be back.

I was greeted by a friendly woman when I entered. I ordered a slice of bienenstich cake, a cherry/cheese danish and a macaroon. The bienenstich is the worst I’ve had - the cake portion was so incredibly dry and hard that my fork could pierce through it and crack a piece off, while the filling tasted like cheap cake icing. Thankfully I didn’t buy the square which was $12, as I spent $7 on this slice. As you can see in the picture, the cake is so dry/hard that my fork was held up by the cake rather than it falling over.

The cherry cheese danish was underwhelming; the cherries/filling smelled and tasted like it was old. The danish part itself was soft and seemed fresh and the cheese filling was tasty. As for the macaroon, my toddler ate it happily.

After a nice dinner at Beertown we decided to stop at Nougat for a coffee and a sweet treat. We hat a mistake! The elderly woman serving us was absolutely rude! After 2 other customers entered she asked us to not let anyone else in. When we giggle she told us she wasn’t being funny. Then she went on to say that it’s been a long day, she has worked 9 hours and hates her job….Really??? That’s how you serve people? I had to leave before I said something and let my wife get our coffees

Great individual cake slices!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cakes

I used to love coming to this bakery and I'm so disappointed after stopping in. The food on display was sad looking, especially the matcha cake slices which looked at least a week old. The food me and my family got was good for the most part, but so unbearably sweet that after a few bites, I was shivering with disgust. The service wasn't great either mainly because of missing website information about catering. Don't think I'll be coming back, better off anywhere else.

Atmosphere: 1

Food: 1

Service: 1

Delicious stollen cake at Christmas and we love their poppyseed strudel :)

Atmosphere: 5

Food: 5

Service: 5

I really like this place - you can buy a cake for every taste. You can also place an individual order.

This is not a big store where you can find everything you need - drinks, various preserves, sweets from Europe.

You can also buy fresh bread and sweet pastries, my favorite is the poppy seed twist, as well as buns and cheese.

There is a display case with fresh sandwiches, deli meats, and cheeses. Hot drinks are also available for purchase.

There are display cases with delicious cookies, ready-made cakes, and desserts. The mango and lemon tartlets and the chocolate eclairs won my heart!
If necessary, they can sign the cake for the birthday person.

The staff is polite, attentive to details, and greets customers with a smile)

It’s a little difficult to replace the store, but the signs indicate the location) and the visit is worth it, there’s always something tasty for tea)))

Kid-friendliness: There are many goodies for young visitors.
There are plenty of tasty treats for young visitors.

Atmosphere: 5

Food: 5

Service: 5

The cakes I have ordered so far for two big family occasions were amazing—so fresh, so delicious, and so beautifully decorated!
I definitely recommend Nougat Bakery for all your cake needs!

Atmosphere: 5

Food: 5

Service: 5

Purchased a bday cake for my mother. Cake was sub-par, over priced and I had to pay in advance. On top of that the lady working was extremely rude. I will never buy from Nougat again and I would not recommend.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cakes

Always enjoy the cakes and danish.

Atmosphere: 5

Food: 5

Service: 5

Always love to pickup pastries, breads, candies. Reminds me of my childhood. Everything tastes wonderful!

Atmosphere: 5

Food: 5

Service: 5

Horrible service. I made a cake order for a family members 49th birthday. I wanted a FRESH, mango raspberry cake. I made it very clear I wanted the cake to be fresh and delicious since. Once me and my family are the cake, the cream had zero flavour, tasted stale, and the cake itself was dry. I felt horrible for the cake I had given him since he was very excited to try it. I went in to speak to the lady and she treated me horribly and refused to give my money back. She offered me $12…. the cake was $70-$80. Very disappointed, rude staff and I wouldn’t recommend to anyone.

Atmosphere: 1

Food: 1

Service: 1

OMG, I can’t believe the quality is so good, if someone have a sweet tooth, stopping here is a good idea, the flavours are very authentic?

Atmosphere: 5

Food: 5

Service: 5