Received a parking ticket here after hours and after begin a customer for years. THASSIANA Anjos if you are reading this your overzealous parking enforcement has lost you a number of loyal customers. I see I am justified in my thinking here based on numerous other bad reviews.
My friends and I will make a point to avoid this location in the future. All I can say is that you should have joined the bylaw instead of running a coffee shop if you want to play police.
Atmosphere: 1
Food: 4
Service: 1
Jotheeshkumar Muruganantham
This customer service was pure trash. The employee was such a condescending, miserable and rude
Service: 1
Roger Benzamin
Customer service was worst and the employee was so rude
Service: 1
Balan Guna
Customer service was worst and the employee was so rude
Service: 1
Daniel Fennema
I have been here a few times now. Taking donuts to go was a great experience. In and out quick and the donuts were great. Sitting down was different. Staff are preparing food right infront of you and in ear shot, and some of the conversations regarding task delegation would have been better done out of earshot of customers. The clairvoyant i had was mediocre, where the chocolate was too hard and flaking off, and the whipped cream was not sweet enough for my liking. The bagel breakfast sandwich was O.K. as well. Getting the sandwich took longer the I may have liked, though it was a bit busy inside.
Atmosphere: 3
Food: 3
Service: 4
Sara Hopkins
10/10 sandwiches and baked goods. They also have a cute patio in the spring/summer!
Atmosphere: 4
Food: 5
Service: 5
Derek Gibson
Food and service is great here and good variety to choose from at affordable prices. Its a busy place and service is still great 👍 If your in the area give them a try Located right across from Kitchener market on king st
Atmosphere: 5
Food: 5
Service: 5
gonzalo osorio ruchichi
Exceptional place to enjoy a nice cup of coffee and sweets from around the world, especially from South America. I was born in Chile, and some of the pastries they have are like the ones I enjoyed years ago. You have to try the Berlin (like a doughnut ) filled with dulce de leche, or the merengues. Service could a little bit faster, but overall a great place!
Atmosphere: 5
Food: 5
Service: 4
Kelly Medeiros
I visited Nova Era to purchase a cake for my son’s birthday. While waiting in line, I observed an older staff member speak to the customer ahead of me in a belittling manner. When it was my turn, the same server appeared visibly annoyed and seemed irritated when I asked about the different cake flavours. The interaction left me feeling uncomfortable, and ultimately I chose to leave without making a purchase. I have never felt so unwelcome or as though I was a burden.Will not return.
Service: 1
Lilli .35
This place is terrible. The pastries are not great. The coffee is terrible ( as per my husband who ordered an latte) and I asked for a London fog which they told me they knew how to make. It was milk and a ton of vanilla syrup. Which I had to wait 5 minutes for. The service is slow.
I placed a large sandwich order for a company lunch, and everything was perfect. The order was ready on time, the sandwiches were fresh, even still warm and toasted when I picked them up. The service was professional and friendly, and the sandwiches were delicious. Everyone loved them! Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Kv T
Came here on Sunday for the first time recommended by a friend had a steak and mushroom sandwich it was delicious definitely will repeat
Atmosphere: 5
Food: 5
Service: 5
TeaTowel
I paid 5 dollars for a medium hot chocolate that was from the can you get at the store. :(
N Lopes
Older lady with glasses working today is incredibly rude and full of attitude.im guessing shes the manager food is good but i didnt order sass with my chicken sandwich. The other staff are nice bjt you can tell they are intimidated of this lady. Cant say ill be back the previous manger was wonderful.
Atmosphere: 1
Food: 3
Service: 1
Serena Schaafsma
Food is always incredible. Service sucks, I would not have cared! BUT I watched an older lady get ignored behind me in line when she wanted to add more to her order, then the worker said “someone else will continue your order”. Why? so disorganized and its as if you are upset when people want to order more. Even the older adults behind the counter look exhausted and pissed off at the beginning of customer interactions. I am sure there are tons of people too impatient and unkind especially when you guys are so busy. but dont take it out on everyone else! whether you are pissed off while serving or not , eventually everyone wants service. Youre food is great , if people can’t wait for great stuff then thats on them but the 3 minutes i was inside the bakery sucked. desserts are delicious!!!
Received a parking ticket here after hours and after begin a customer for years. THASSIANA Anjos if you are reading this your overzealous parking enforcement has lost you a number of loyal customers. I see I am justified in my thinking here based on numerous other bad reviews.
My friends and I will make a point to avoid this location in the future. All I can say is that you should have joined the bylaw instead of running a coffee shop if you want to play police.
Atmosphere: 1
Food: 4
Service: 1
This customer service was pure trash. The employee was such a condescending, miserable and rude
Service: 1
Customer service was worst and the employee was so rude
Service: 1
Customer service was worst and the employee was so rude
Service: 1
I have been here a few times now. Taking donuts to go was a great experience. In and out quick and the donuts were great. Sitting down was different. Staff are preparing food right infront of you and in ear shot, and some of the conversations regarding task delegation would have been better done out of earshot of customers. The clairvoyant i had was mediocre, where the chocolate was too hard and flaking off, and the whipped cream was not sweet enough for my liking. The bagel breakfast sandwich was O.K. as well. Getting the sandwich took longer the I may have liked, though it was a bit busy inside.
Atmosphere: 3
Food: 3
Service: 4
10/10 sandwiches and baked goods. They also have a cute patio in the spring/summer!
Atmosphere: 4
Food: 5
Service: 5
Food and service is great here and good variety to choose from at affordable prices. Its a busy place and service is still great 👍
If your in the area give them a try Located right across from Kitchener market on king st
Atmosphere: 5
Food: 5
Service: 5
Exceptional place to enjoy a nice cup of coffee and sweets from around the world, especially from South America. I was born in Chile, and some of the pastries they have are like the ones I enjoyed years ago. You have to try the Berlin (like a doughnut ) filled with dulce de leche, or the merengues.
Service could a little bit faster, but overall a great place!
Atmosphere: 5
Food: 5
Service: 4
I visited Nova Era to purchase a cake for my son’s birthday. While waiting in line, I observed an older staff member speak to the customer ahead of me in a belittling manner. When it was my turn, the same server appeared visibly annoyed and seemed irritated when I asked about the different cake flavours. The interaction left me feeling uncomfortable, and ultimately I chose to leave without making a purchase. I have never felt so unwelcome or as though I was a burden.Will not return.
Service: 1
This place is terrible. The pastries are not great. The coffee is terrible ( as per my husband who ordered an latte) and I asked for a London fog which they told me they knew how to make. It was milk and a ton of vanilla syrup. Which I had to wait 5 minutes for. The service is slow.
Restaurantji Recommends
I placed a large sandwich order for a company lunch, and everything was perfect. The order was ready on time, the sandwiches were fresh, even still warm and toasted when I picked them up. The service was professional and friendly, and the sandwiches were delicious. Everyone loved them! Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Came here on Sunday for the first time recommended by a friend had a steak and mushroom sandwich it was delicious definitely will repeat
Atmosphere: 5
Food: 5
Service: 5
I paid 5 dollars for a medium hot chocolate that was from the can you get at the store. :(
Older lady with glasses working today is incredibly rude and full of attitude.im guessing shes the manager food is good but i didnt order sass with my chicken sandwich. The other staff are nice bjt you can tell they are intimidated of this lady. Cant say ill be back the previous manger was wonderful.
Atmosphere: 1
Food: 3
Service: 1
Food is always incredible. Service sucks, I would not have cared! BUT I watched an older lady get ignored behind me in line when she wanted to add more to her order, then the worker said “someone else will continue your order”. Why? so disorganized and its as if you are upset when people want to order more. Even the older adults behind the counter look exhausted and pissed off at the beginning of customer interactions. I am sure there are tons of people too impatient and unkind especially when you guys are so busy. but dont take it out on everyone else! whether you are pissed off while serving or not , eventually everyone wants service. Youre food is great , if people can’t wait for great stuff then thats on them but the 3 minutes i was inside the bakery sucked. desserts are delicious!!!
Atmosphere: 2
Food: 5
Service: 1
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