HORRIBLE HORRIBLE Service by pizza pizza, the order was of $102 and they completely messed up. One pizza was with Marinara sauce and other 2 was with garlic sauce but they made it all with garlic sauce. Also there was garlic drizzle on the pizza and none was added even after paying the hefty amount.
I WILL MAKE SURE THAT I NEVER ORDER FROM THIS STORE!!
Samarth Aggarwal
I’ve been a loyal Pizza Pizza customer for a long time, but after today, I’m seriously reconsidering ever walking into this location again. I ordered a small pizza with two toppings, which came out to around $14. Then I noticed a board right outside offering a medium pizza walk-in deal for just $8. I asked the cashier about it, and she said that’s for a single topping—but if I wanted two toppings, it would be $10. Obviously, I asked to switch my order.
Instead of just helping me, she stood there fumbling with the system like she didn’t know how to cancel the order, and then snapped at me in the rudest tone, saying “Next time, ask about the deals before placing the order.” Seriously? Is that how you speak to paying customers?
It’s YOUR job to let people know if there’s a better deal—especially when the customer is about to pay more for a smaller pizza. I wasn't asking for anything free, just common sense and decent service. I’ve worked in sales myself and we were trained to help customers save money, not mock them for not knowing hidden deals.
Honestly, I don’t even want to come back while she’s working. This kind of attitude ruins the whole brand experience. The owner really needs to have a serious conversation with this cashier, because this behavior is unacceptable and I won’t be the only customer walking away because of it.
Simran Kaur
It was great experience.. food was great Nav was awesome Thank you Will come soon
Karan
Tried pizza pizza wings first time and charged $10 for just 5 wings and awful customer services
JZ Filer
I’m waiting my order so long time…
I asked when the order would be ready and was answered negatively. I asked for the manager, he came and started acting inappropriately and threw the pizza on the floor. THIS IS THE WORST PLACE I'VE EVER BEEN TO.
Mitch EMMVEE
Having late night pizza
CHINTAN PATEL
I previously favored Pizza Pizza's Guelph location. However, following a relocation, my experience at this branch was unsatisfactory. The order taker exhibited a lack of engagement and a rigid demeanor, prompting me to leave without placing my order.
Kirti Antil
The order taker needs to work on his skills and better try not be rude or do his job like a formality. Add a value called “Politeness” in your nature. AND the pizza is just like him. TASTELESS.
Neil Vaughan
Pizza was under cooked. It was not even busy.
Atmosphere: 4
Food: 2
Service: 3
Adam Stroj
I don't appreciate being told that my order isn't ready when I can clearly see it on a non- heated surface waiting for an unknown amount of time. This is the first time I've seen at any pizza store, let alone a Pizza Pizza, not storing the pizza on a heat rack or on top of the oven. I'm not taking any chances. Won't be back.
Experienced very bad customer service. Study how to deal with the customer in a proper and gentle way.
Atmosphere: 1
Food: 2
Service: 1
paul thomas
Hostile and aggressive and disrespectful behaviour from the staff yesterday
Atmosphere: 1
Food: 2
Service: 1
Bibin mb
The things is we got an worst food and its not cooked properly...especialky the guys standing there they dont know how to make pizza and the approach to customer s Dont go there
HORRIBLE HORRIBLE Service by pizza pizza, the order was of $102 and they completely messed up. One pizza was with Marinara sauce and other 2 was with garlic sauce but they made it all with garlic sauce. Also there was garlic drizzle on the pizza and none was added even after paying the hefty amount.
I WILL MAKE SURE THAT I NEVER ORDER FROM THIS STORE!!
I’ve been a loyal Pizza Pizza customer for a long time, but after today, I’m seriously reconsidering ever walking into this location again. I ordered a small pizza with two toppings, which came out to around $14. Then I noticed a board right outside offering a medium pizza walk-in deal for just $8. I asked the cashier about it, and she said that’s for a single topping—but if I wanted two toppings, it would be $10. Obviously, I asked to switch my order.
Instead of just helping me, she stood there fumbling with the system like she didn’t know how to cancel the order, and then snapped at me in the rudest tone, saying “Next time, ask about the deals before placing the order.” Seriously? Is that how you speak to paying customers?
It’s YOUR job to let people know if there’s a better deal—especially when the customer is about to pay more for a smaller pizza. I wasn't asking for anything free, just common sense and decent service. I’ve worked in sales myself and we were trained to help customers save money, not mock them for not knowing hidden deals.
Honestly, I don’t even want to come back while she’s working. This kind of attitude ruins the whole brand experience. The owner really needs to have a serious conversation with this cashier, because this behavior is unacceptable and I won’t be the only customer walking away because of it.
It was great experience..
food was great
Nav was awesome
Thank you
Will come soon
Tried pizza pizza wings first time and charged $10 for just 5 wings and awful customer services
I’m waiting my order so long time…
I asked when the order would be ready and was answered negatively. I asked for the manager, he came and started acting inappropriately and threw the pizza on the floor.
THIS IS THE WORST PLACE I'VE EVER BEEN TO.
Having late night pizza
I previously favored Pizza Pizza's Guelph location. However, following a relocation, my experience at this branch was unsatisfactory. The order taker exhibited a lack of engagement and a rigid demeanor, prompting me to leave without placing my order.
The order taker needs to work on his skills and better try not be rude or do his job like a formality. Add a value called “Politeness” in your nature. AND the pizza is just like him. TASTELESS.
Pizza was under cooked. It was not even busy.
Atmosphere: 4
Food: 2
Service: 3
I don't appreciate being told that my order isn't ready when I can clearly see it on a non- heated surface waiting for an unknown amount of time. This is the first time I've seen at any pizza store, let alone a Pizza Pizza, not storing the pizza on a heat rack or on top of the oven. I'm not taking any chances. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Best pizza i ever had.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large
Experienced very bad customer service.
Study how to deal with the customer in a proper and gentle way.
Atmosphere: 1
Food: 2
Service: 1
Hostile and aggressive and disrespectful behaviour from the staff yesterday
Atmosphere: 1
Food: 2
Service: 1
The things is we got an worst food and its not cooked properly...especialky the guys standing there they dont know how to make pizza and the approach to customer s
Dont go there
Atmosphere: 1
Food: 1
Service: 1
The worst customer service ever received…
Atmosphere: 3
Food: 1
Service: 1
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