Terrible service. The one worker at the front serving is very very negative and cussed me out because I I had forgot to pay! Telling me to give him his money then mocking me when I had apologized.
Atmosphere: 1
Food: 1
Service: 1
YOUNG GUAP
I was being harassed when I was ordering my food and the guy was mocking me when I thought I paid but I didint saying give me my money… very bad business and very bad customer service.
Atmosphere: 1
Food: 1
Service: 1
ワイアットチャネル
Pretty decent pizza for a good price
Atmosphere: 2
Food: 4
Service: 4
J K
People were friendly, pizza crust was tough BUT the biggest complaint was the lack of pepperoni. Sure the positioning of pepperoni was comical, but this quirky and cheap behaviour makes it hard to take this place seriously. This soon made me worry about other questionable practices to cut costs that perhaps could result in cleanliness or spoilage issues. Showing some level of appreciation for customers develops repeat visits. I won’t return to any Pyramid pizza as it isn’t an asset to Canadians.
Atmosphere: 1
Food: 1
Service: 1
Adam Horan
I love this pizza. It has a unique taste and is very fair priced.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Kaitlyn Rutherford
I have ordered with pyramid pizza on Lancaster many times within living in Kitchener, however recently when I am ordering delivery I am treated with disrespect at the door and over the phone. I had just gotten an order at 11:50am, and the delivery driver was disrespectful. I had been called by him over the phone it went "hello, hello, delivery, my god" and then when I went to the door I asked if he knocked and he said yes, three times. I didn't hear any knocking at all and I have 2 dogs that weren't barking from any knocking. Obviously they were knocking lightly, then got a rude attitude because I didn't hear them. I asked the people in my home, "did you hear knocking" they said no.
This hasn't been the first time I have been treated like this by this company, and the delivery driver. Very disrespectful customer service at my own home.
Atmosphere: 1
Food: 5
Service: 1
Punom atifa
Is the chicken halal?
Ian K
All great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Slices of Canadian
Ang
My favourite pizza and wings place. Quality has continued over the years. Great food, great prices. One of the best take out/ delivery places around.
Only place i’ll get my pizza from, 2 slices and a pop for $4.75 isn’t too bad
10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Slices of Canadian
Patrick
Order often. Driver drives a ling way to get to me. He is super friendly. Best pizza joint chicken wings in the region hands down.
Food: 5
Service: 5
Recommended dishes: Wings
Roger Holtom
Ordered a small pepperoni pizza and only got 10 pepperoni on it. That's one and a half per slice. Come on guys I know times are tough but that's terrible.
Atmosphere: 2
Food: 3
Service: 4
Shelby Lesage
Absolutely awful first experience in the restaurant. I’ve ordered delivery in the past, figured I’d do a pick up, on my way in, a customer walking out held the door for me, meaning the door chime didn’t go off as it would when a customer comes in. I wait 2 mins and find no employee visible. I decided to say hello to see if anyone can hear me. No one showed up, so I went and opened the door to recreate the chime. Still nothing. I say hello two more times and still no one will come out. It’s been 5 mins, 3 hellos and me banging on the counter trying to knock to get attention.Finally a short Asian man comes out and says ‘I can’t hear you, I’m in the back’ we go back and forth a bit on how long I’d been waiting when I tell him he should have more staff on. He yells that it’s just him and he couldn’t hear me. I ask why he couldn’t even apologize for making me wait. He says and I quote “I don’t have to give you an apology, I was in the back and can’t hear anything”To say the least, I was stunned. I was a paying customer and there was no remorse. I left without ordering as I couldn’t believe the disrespect, then on my way out, he threatened to call the police because I opened the door hard and gave me the middle finger. Despicable, absolutely terrible customer service WILL NEVER RETURN. Learn to respect your paying customers or you’ll run out of business very fast. Should be fired. Will be calling to speak to the manager to see that this employee does not act this way again
The best panzerotti‘s in town
Terrible service. The one worker at the front serving is very very negative and cussed me out because I I had forgot to pay! Telling me to give him his money then mocking me when I had apologized.
Atmosphere: 1
Food: 1
Service: 1
I was being harassed when I was ordering my food and the guy was mocking me when I thought I paid but I didint saying give me my money… very bad business and very bad customer service.
Atmosphere: 1
Food: 1
Service: 1
Pretty decent pizza for a good price
Atmosphere: 2
Food: 4
Service: 4
People were friendly, pizza crust was tough BUT the biggest complaint was the lack of pepperoni. Sure the positioning of pepperoni was comical, but this quirky and cheap behaviour makes it hard to take this place seriously. This soon made me worry about other questionable practices to cut costs that perhaps could result in cleanliness or spoilage issues. Showing some level of appreciation for customers develops repeat visits. I won’t return to any Pyramid pizza as it isn’t an asset to Canadians.
Atmosphere: 1
Food: 1
Service: 1
I love this pizza. It has a unique taste and is very fair priced.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
I have ordered with pyramid pizza on Lancaster many times within living in Kitchener, however recently when I am ordering delivery I am treated with disrespect at the door and over the phone. I had just gotten an order at 11:50am, and the delivery driver was disrespectful. I had been called by him over the phone it went "hello, hello, delivery, my god" and then when I went to the door I asked if he knocked and he said yes, three times. I didn't hear any knocking at all and I have 2 dogs that weren't barking from any knocking. Obviously they were knocking lightly, then got a rude attitude because I didn't hear them. I asked the people in my home, "did you hear knocking" they said no.
This hasn't been the first time I have been treated like this by this company, and the delivery driver. Very disrespectful customer service at my own home.
Atmosphere: 1
Food: 5
Service: 1
Is the chicken halal?
All great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Slices of Canadian
My favourite pizza and wings place. Quality has continued over the years. Great food, great prices. One of the best take out/ delivery places around.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Wouldn't feed this to my dog and rude as hell
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
Only place i’ll get my pizza from, 2 slices and a pop for $4.75 isn’t too bad
10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Slices of Canadian
Order often. Driver drives a ling way to get to me. He is super friendly. Best pizza joint chicken wings in the region hands down.
Food: 5
Service: 5
Recommended dishes: Wings
Ordered a small pepperoni pizza and only got 10 pepperoni on it. That's one and a half per slice. Come on guys I know times are tough but that's terrible.
Atmosphere: 2
Food: 3
Service: 4
Absolutely awful first experience in the restaurant. I’ve ordered delivery in the past, figured I’d do a pick up, on my way in, a customer walking out held the door for me, meaning the door chime didn’t go off as it would when a customer comes in. I wait 2 mins and find no employee visible. I decided to say hello to see if anyone can hear me. No one showed up, so I went and opened the door to recreate the chime. Still nothing. I say hello two more times and still no one will come out. It’s been 5 mins, 3 hellos and me banging on the counter trying to knock to get attention.Finally a short Asian man comes out and says ‘I can’t hear you, I’m in the back’ we go back and forth a bit on how long I’d been waiting when I tell him he should have more staff on. He yells that it’s just him and he couldn’t hear me. I ask why he couldn’t even apologize for making me wait. He says and I quote “I don’t have to give you an apology, I was in the back and can’t hear anything”To say the least, I was stunned. I was a paying customer and there was no remorse. I left without ordering as I couldn’t believe the disrespect, then on my way out, he threatened to call the police because I opened the door hard and gave me the middle finger. Despicable, absolutely terrible customer service WILL NEVER RETURN. Learn to respect your paying customers or you’ll run out of business very fast. Should be fired. Will be calling to speak to the manager to see that this employee does not act this way again
Food: 3
Service: 1
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