Subway
385 Frederick St #22, Kitchener
(519) 576-6465
Recent Reviews
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DO NOT DOORDASH
Ordered online, COOKIES TASTED LIKE SOAP. The employee didn't understand when I called to tell them. Wouldn't recommend.
Atmosphere: 1
Food: 1
Service: 1
our cookies tasted like dish soap
Food: 1
Service: 1
Very disappointing experience. We went to this Subway and there was only one lady working. We wanted to order teriyaki chicken subs, but there didn’t seem to be enough chicken in the basket. Surprisingly, she managed to make three footlongs and there was still chicken left. When we politely asked for a bit more quantity, she responded with a very rude attitude, as if she was giving food from her own home or paying out of her own pocket.
On top of that, the subs weren’t even packed properly and were handed to us in a plastic bag instead of a paper bag, which felt careless and unprofessional.
Poor customer service, bad attitude, and sloppy packing. Definitely not the Subway experience we expect. Not going back again.
Atmosphere: 2
Food: 1
Service: 1
I like dining in this joint after work. I always had a good experience. It's Clean and quite. Indian lady always nice and smiling.
Atmosphere: 5
Food: 5
Service: 5
Tried an online order for the first time, never coming back. The amount of meat is laughable with the price tag that comes with it, basically just eating bread.
Atmosphere: 1
Food: 1
Service: 1
Went here everyday for lunch for 3 weeks. Excellent staff, great customer service, and always fresh ingredients.
Amazing sub. Worker was so nice i loved there BLT sub and the white chip cookie is bomb!
Atmosphere: 5
Food: 5
Service: 5
Very great customer service. You can tell the people are working hard and are very nice. Food is great also great subs and the drinks are nice and not watered down.
Atmosphere: 5
Food: 5
Service: 5
Great staff and fresh food, loved the service that was provided.
Atmosphere: 5
Food: 5
Service: 5
Best subway I’ve had in a while, fresh and welcoming staff
Restaurantji Recommends
Subway is good but they are over price charging $16 for 1 teriyaki
chicken footlong it suppose to be $12 or $13 please go on other subway not recommended this subway because of over pricing
Sub is good but its over priced and veggies they put is not enough ask them to put more veggies. They are charging 16 dollar for just chicken teriyaki footlong it suppose to be 12/13 dollar normally on other subways.
Food: 5
This was the best subway I’ve ever had in my life. The lady behind the counter (unfortunately I didn’t get her name) was sooo nice! My fiancé and I wanted extra sauce on our subs and we got it with no questions asked (unlike the subway in the value village location) I will only be going to this location from now on!!!
Atmosphere: 5
Food: 5
Service: 5
Amazing service
Date :17th March
Time : around 7:40 pm
Last night, my friends and I visited Subway, hoping for a good experience, but unfortunately, it turned out to be THE WORST. We were using Subway coupons, and the lady working over there informed us that we could choose up to three sauces, with an additional charge for any extra. We completely understood and were politely asking questions for clarification.
However, instead of assisting us professionally, the lady suddenly started shouting at us and told us that if we didn’t want to pay extra, we should leave. Her rude behavior completely ruined our night. This was my second bad experience at this location, and I had hoped to give it another chance—but clearly, nothing has changed.
I sincerely wish the owner would be more mindful of how customers are being treated, as no one should have to deal with such unprofessionalism. I will not be visiting this location again and would not recommend it to others. Customer service should be about respect, and unfortunately, that was completely lacking here.
Atmosphere: 1
Food: 2
Service: 1
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