Waited 25 mins to order, they had two mobile orders and only just started the second one by the time we got fed up and left
David
I ordered on the app & realized after ordering that the requested time for pick-up was too early as we weren't available to arrive for another 2 hours. Attempted to contact the store multiple times to only receive the answering service every time. So I left a message about our mistake & requested time. My partner went to pick up our order & discovered the subs had been sitting out for over 2 hours. As you may know, leaving mayo out at room temperature for more than two hours causes food poisoning, especially if it's a warm day (Friday, May 30th 2025, 24C). We requested new subs for health & safety concerns only to be made to pay. IF this Subway location would have listened to the answering messages at a reasonable time, or answered their phone when we called, our subs would have not spoiled. We were told that we had to speak with the manager on Monday about this issue as staff did not have the ability to process refunds or had contact information to the manager. Yes, I realize the error was our fault for not realizing the pick-up time until after we had placed the app order but we had attempted to contact them immediately to notify our error & intended time. It is on management to have a direct phone line to allow customers to call & make corrections. Also, requesting for new subs to be made is NOT an unreasonable request due to food health & safety concerns. I have witnessed other fast food chains (Wendy's, McDonald's, Burger King, etc.) take the time to make a fresh meal if the meal was not received more than 20 minutes & with no extra charge to the customer. At this time, at this location, we are greatly disappointed. We hope things change for the better.
James Culp
Wasn’t able to order on the app to for pickup. Then when going to use the coupon in store it wouldn’t work either and the worker wasn’t being very helpful just saying try again and it’s not working. Ended up having to pay full price for the sub because the app would not work. Reached out to management as well and they didn’t do much other than a sorry. On top of all this they were sold out of half the subs. Don’t go to this location much easier to just go to another or a firehouse for a good experience.
kena patel
The store was supposed to close at 11 pm , I have checked before I come here, I reached here at 8:58 pm and employees told me that they r closing becoz owner told them to do so becoz they r not busy.. the door is also open .., I also went inside the store and they refuse to serve lol… they r closing before 2 hrs..!!!! how cool is that..!!
Abi
$17.89 for a sub and I look behind the counter and they are sitting with there SHOES ON THE COUNTER!!! DIRTY SHOES ON THE FOOD SURFACE!!🤮🤢 Absolutely disgusting!! Will NEVER be returning
Osen
They give you 5 strands of lettuce when you ask for extra, and then complain about you to the next customer, while on the phone with her AirPods the entire time.
Atmosphere: 1
Food: 1
Service: 1
Cinner Heron
The lady who was working Jan 13 at 5. I asked if I could use a coupon. She said she had to call her manager. She spoke in her Indian language. We are in Canada. Speak English. Rude. My coupon was denied. But how do I know what she asked her to the manager? Fyi it's rude to talk your language in Canada in front of me. I will NEVER be back to my go to place.
Atmosphere: 1
Food: 1
Service: 1
Nathan Honsberger
Standard
Atmosphere: 5
Food: 5
Service: 5
Navya Krishna
Saw the review and went, and after ordering knew why it’s low rated.
Atmosphere: 1
Food: 1
Service: 1
Steven Brescia
Went for $4.00 Snackwitch. Ordered a BLT. I wanted more toppings and he was going to charge me extra. I had no problem at Frederick Mall and the one at Fairview Mall.
Came in around 3:45 today with one customer ahead in line. Waited over 10 minutes with no one coming to the front of the store to acknowledge we were there.
I'm not sure what was going on, but abysmal service. I'll try another location next time.
Service: 1
David Jackson
The guy at the counter turned me away because he wanted to close 1.25 hours early.
Atmosphere: 1
Service: 1
Jon Nisbett
Took them nearly an hour to make two foot long subs. Only one person working, microwave was broken, offered me a free cookie for waiting for an hour for TWO subs lol.
Atmosphere: 1
Food: 1
Service: 1
Shawn Pembleton
I went there Friday. Worst sub I've ever had. The Indian lady was on her phone the whole time. Bread was stale. I'll never go to subway again.
Eileen Jessop
Arrived at location 7:40pm. Advised not making subs at this time as employer wanted to leave at 8:00. Why say open till 8:00pm if there is no service at 7:40pm? Guess I'll be finding another place to get a sub. Can't rste experience lower than 1. Can't advise if products were fresh as they'd already been put away. Open sign was still on but 'no sub for you' or anyone else.
Waited 25 mins to order, they had two mobile orders and only just started the second one by the time we got fed up and left
I ordered on the app & realized after ordering that the requested time for pick-up was too early as we weren't available to arrive for another 2 hours. Attempted to contact the store multiple times to only receive the answering service every time. So I left a message about our mistake & requested time. My partner went to pick up our order & discovered the subs had been sitting out for over 2 hours. As you may know, leaving mayo out at room temperature for more than two hours causes food poisoning, especially if it's a warm day (Friday, May 30th 2025, 24C). We requested new subs for health & safety concerns only to be made to pay. IF this Subway location would have listened to the answering messages at a reasonable time, or answered their phone when we called, our subs would have not spoiled. We were told that we had to speak with the manager on Monday about this issue as staff did not have the ability to process refunds or had contact information to the manager. Yes, I realize the error was our fault for not realizing the pick-up time until after we had placed the app order but we had attempted to contact them immediately to notify our error & intended time. It is on management to have a direct phone line to allow customers to call & make corrections. Also, requesting for new subs to be made is NOT an unreasonable request due to food health & safety concerns. I have witnessed other fast food chains (Wendy's, McDonald's, Burger King, etc.) take the time to make a fresh meal if the meal was not received more than 20 minutes & with no extra charge to the customer. At this time, at this location, we are greatly disappointed. We hope things change for the better.
Wasn’t able to order on the app to for pickup. Then when going to use the coupon in store it wouldn’t work either and the worker wasn’t being very helpful just saying try again and it’s not working. Ended up having to pay full price for the sub because the app would not work. Reached out to management as well and they didn’t do much other than a sorry. On top of all this they were sold out of half the subs. Don’t go to this location much easier to just go to another or a firehouse for a good experience.
The store was supposed to close at 11 pm , I have checked before I come here, I reached here at 8:58 pm and employees told me that they r closing becoz owner told them to do so becoz they r not busy.. the door is also open .., I also went inside the store and they refuse to serve lol… they r closing before 2 hrs..!!!! how cool is that..!!
$17.89 for a sub and I look behind the counter and they are sitting with there SHOES ON THE COUNTER!!! DIRTY SHOES ON THE FOOD SURFACE!!🤮🤢 Absolutely disgusting!! Will NEVER be returning
They give you 5 strands of lettuce when you ask for extra, and then complain about you to the next customer, while on the phone with her AirPods the entire time.
Atmosphere: 1
Food: 1
Service: 1
The lady who was working Jan 13 at 5. I asked if I could use a coupon. She said she had to call her manager. She spoke in her Indian language. We are in Canada. Speak English. Rude. My coupon was denied. But how do I know what she asked her to the manager? Fyi it's rude to talk your language in Canada in front of me. I will NEVER be back to my go to place.
Atmosphere: 1
Food: 1
Service: 1
Standard
Atmosphere: 5
Food: 5
Service: 5
Saw the review and went, and after ordering knew why it’s low rated.
Atmosphere: 1
Food: 1
Service: 1
Went for $4.00 Snackwitch. Ordered a BLT. I wanted more toppings and he was going to charge me extra. I had no problem at Frederick Mall and the one at Fairview Mall.
Atmosphere: 5
Food: 5
Service: 3
Restaurantji Recommends
Came in around 3:45 today with one customer ahead in line. Waited over 10 minutes with no one coming to the front of the store to acknowledge we were there.
I'm not sure what was going on, but abysmal service. I'll try another location next time.
Service: 1
The guy at the counter turned me away because he wanted to close 1.25 hours early.
Atmosphere: 1
Service: 1
Took them nearly an hour to make two foot long subs. Only one person working, microwave was broken, offered me a free cookie for waiting for an hour for TWO subs lol.
Atmosphere: 1
Food: 1
Service: 1
I went there Friday. Worst sub I've ever had. The Indian lady was on her phone the whole time. Bread was stale. I'll never go to subway again.
Arrived at location 7:40pm. Advised not making subs at this time as employer wanted to leave at 8:00. Why say open till 8:00pm if there is no service at 7:40pm? Guess I'll be finding another place to get a sub. Can't rste experience lower than 1. Can't advise if products were fresh as they'd already been put away. Open sign was still on but 'no sub for you' or anyone else.
Service: 1
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