Rude staff and much more poor service. Please ignore this place
Atmosphere: 1
Food: 1
Service: 1
Harsh Joshi
Never want to see this place rude stuff and service
Atmosphere: 1
Food: 1
Service: 1
mayura kangeyan
Just went to the store to pick you up a sub and Kenal made an absolute tasty sandwich! She was super friendly too and made sure she kept asking me what I wanted and didn’t want.
Thanks kenal!
Atmosphere: 5
Food: 5
Service: 5
Frank Hiebert
Always friendly, fast service. Fresh ingredients. Best location in the region.
Atmosphere: 5
Food: 5
Service: 5
Ryan Lock
Best location, I go out of my way to come here, these people really care!
Atmosphere: 5
Food: 5
Service: 5
Caleb deGroot-Maggetti
Bhavya is friendly, and always thorough with taking my order and making my sandwich just how I like it! It's nice to walk in and for the staff to remember who I am and what I usually get. Thanks Bhavya!
wowbe 3
Very polite staff gave me a sample of some of the sauces before I ordered, he even told me how to access a promo for a discount on my sub. Everything was made and packaged properly
Ari Wasch
Food is good, coffee is awful. Worst coffee I’ve ever had. It’s just a coffee machine 😭. Just go to Williams across the street
Divyang Savaliya
Had an amazing experience at the Subway at Kitchener downtown today. Bhavya did an excellent job making my sandwich just the way I wanted. He was quick, polite, and professional. The store was clean and well-organized. Definitely coming back for the great service!
Atmosphere: 4
Food: 5
Service: 5
Dharti Patel
Very disappointed. I already mentioned everything thing in comments but still worst subway ever. Employees are so rude. When I called at store after delivery, they talk so rude. When I told them that I wanted extra sauce, he mentioned we don’t follow comments and replied me that you want to “drink sauce”. If you don’t want to satisfy customers, please shut your Subway. We didn’t asked to pour the sauce, it was mentioned just extra sauce. If you don’t follow comments section then please mention it on your page so that we don’t waste our time writing in comments. Please do not order from this subway every, it’s wasting your money. Heights is, when we call at store they don’t pick up and when they pick up they talk rude and disconnects the call.
Amazing sandwiches and great customer service. I love the location, MUST visit
Atmosphere: 5
Food: 5
Service: 5
Matthew Markizano
CHECK THE PRICE BEFORE PAYING!!!!. I advise everyone to stay away from this location. They charged me for the incorrect sandwich and refused to refund me the difference between the sandwich I ordered and the sandwich they charged me for. Both the employee and the manager refused to charge me for the correct sandwich after I had already paid for a different one. make sure to check your receipts.
Atmosphere: 1
Food: 2
Service: 1
Riten Patel
I placed an order online and was disappointed with the experience, as it did not meet my specifications.
1. Order Accuracy: I specifically requested no onions, and asked for extra tomatoes and cucumbers, but my sandwich included onions and lacked the additional tomatoes and cucumbers. This suggests that the customizations I selected online were not followed.
2. Toasting Issue: I selected toasted bread in my online order. However, the sandwich I received was not toasted. When I mentioned this to the staff member, I was told I should have notified them earlier, despite this detail already being included in my online order.
I hope these issues can be addressed to improve accuracy and clarity in the future. Thank you for reviewing my feedback.
Atmosphere: 3
Service: 1
Kartik Patel
Bhargav thank you, you are very hard working.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Delite
Helly Patel
I have been to this store 2-3 times now, and every time I was unhappy with their service. Each time I got a veggie Subway, I felt like I was just eating bread with hardly any vegetables. I literally received only 4 green pepper slices. You’re not giving out veggies from your home fridge; we are paying customers. Please try to provide a proper meal for the money we spend.
Rude staff and much more poor service. Please ignore this place
Atmosphere: 1
Food: 1
Service: 1
Never want to see this place rude stuff and service
Atmosphere: 1
Food: 1
Service: 1
Just went to the store to pick you up a sub and Kenal made an absolute tasty sandwich!
She was super friendly too and made sure she kept asking me what I wanted and didn’t want.
Thanks kenal!
Atmosphere: 5
Food: 5
Service: 5
Always friendly, fast service. Fresh ingredients. Best location in the region.
Atmosphere: 5
Food: 5
Service: 5
Best location, I go out of my way to come here, these people really care!
Atmosphere: 5
Food: 5
Service: 5
Bhavya is friendly, and always thorough with taking my order and making my sandwich just how I like it! It's nice to walk in and for the staff to remember who I am and what I usually get. Thanks Bhavya!
Very polite staff gave me a sample of some of the sauces before I ordered, he even told me how to access a promo for a discount on my sub. Everything was made and packaged properly
Food is good, coffee is awful. Worst coffee I’ve ever had. It’s just a coffee machine 😭. Just go to Williams across the street
Had an amazing experience at the Subway at Kitchener downtown today. Bhavya did an excellent job making my sandwich just the way I wanted. He was quick, polite, and professional. The store was clean and well-organized. Definitely coming back for the great service!
Atmosphere: 4
Food: 5
Service: 5
Very disappointed. I already mentioned everything thing in comments but still worst subway ever. Employees are so rude. When I called at store after delivery, they talk so rude. When I told them that I wanted extra sauce, he mentioned we don’t follow comments and replied me that you want to “drink sauce”. If you don’t want to satisfy customers, please shut your Subway. We didn’t asked to pour the sauce, it was mentioned just extra sauce. If you don’t follow comments section then please mention it on your page so that we don’t waste our time writing in comments. Please do not order from this subway every, it’s wasting your money. Heights is, when we call at store they don’t pick up and when they pick up they talk rude and disconnects the call.
Restaurantji Recommends
Amazing sandwiches and great customer service. I love the location, MUST visit
Atmosphere: 5
Food: 5
Service: 5
CHECK THE PRICE BEFORE PAYING!!!!. I advise everyone to stay away from this location. They charged me for the incorrect sandwich and refused to refund me the difference between the sandwich I ordered and the sandwich they charged me for. Both the employee and the manager refused to charge me for the correct sandwich after I had already paid for a different one. make sure to check your receipts.
Atmosphere: 1
Food: 2
Service: 1
I placed an order online and was disappointed with the experience, as it did not meet my specifications.
1. Order Accuracy: I specifically requested no onions, and asked for extra tomatoes and cucumbers, but my sandwich included onions and lacked the additional tomatoes and cucumbers. This suggests that the customizations I selected online were not followed.
2. Toasting Issue: I selected toasted bread in my online order. However, the sandwich I received was not toasted. When I mentioned this to the staff member, I was told I should have notified them earlier, despite this detail already being included in my online order.
I hope these issues can be addressed to improve accuracy and clarity in the future. Thank you for reviewing my feedback.
Atmosphere: 3
Service: 1
Bhargav thank you, you are very hard working.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Delite
I have been to this store 2-3 times now, and every time I was unhappy with their service. Each time I got a veggie Subway, I felt like I was just eating bread with hardly any vegetables. I literally received only 4 green pepper slices. You’re not giving out veggies from your home fridge; we are paying customers. Please try to provide a proper meal for the money we spend.
Atmosphere: 1
Food: 1
Service: 1
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