Tim Hortons
1201 Fischer-Hallman Rd, Kitchener
(519) 749-2180
Recent Reviews
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I placed a mobile order, but no one seemed to notice or take care of it. It took almost 15–20 minutes before someone finally acknowledged and started preparing it. I was just standing there waiting with no assistance, and it felt like no one was really bothered to help. The staff seemed too occupied with other tasks. The management definitely needs to improve attention toward mobile orders.
Atmosphere: 3
Food: 2
Service: 1
Clean every single day ! Friendly staff excellent customer yess I said excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Avin G was amazing !! Great customer service
Atmosphere: 5
Food: 5
Service: 5
Came into the store today was greeted by a worker with a smile my coffee was fresh .. overall very satisfied with my experience
Atmosphere: 5
Food: 5
Service: 5
Customer service at Tim Hortons is non existent. You don't speak to anyone and directed to use kiosk. Sat here for 10mins people kept walking by and wouldn't even acknowledge you... Things keep getting worse at Tim's. McDonald's has better customer service and coffee. Even rewards program is better plus 1.30 medium coffee so cheaper as well.
One of the worst service experience at any of the hundreds of Tim Hortons I have visited in the last 10 years or so.
Avoid this Tim Hortons at all costs, even if you have to drive a few extra mins to get to the next one.
Atmosphere: 3
Food: 3
Service: 1
Very clean store. The staff were busy but friendly and welcoming
Atmosphere: 5
Food: 5
Service: 5
Manager please sure every staff to make coffee and tea properly .
Atmosphere: 3
Food: 1
Service: 4
Everything is good about this place
Atmosphere: 5
Food: 5
Service: 5
this timmies is probably the best one ive gone to very good emplyees managed well and timely service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love the ambience and great service..!
Atmosphere: 5
Food: 5
Service: 5
I go there everyday to have my coffee, they are consistently serves fresh, hot coffee that hits the spot every time. It’s not fancy, but it’s smooth, reliable, and exactly what I need to start my day.
Atmosphere: 5
Food: 5
Service: 5
I like it and it's so clean
Atmosphere: 5
Food: 5
Service: 5
Disappointing Experience at This Tim Hortons
Unfortunately, my visit to this Tim Hortons location was quite underwhelming. While the food was decent and lived up to the usual Tim Hortons standard (4/5), and the atmosphere was fairly pleasant (4/5), the service left a lot to be desired (1/5).
The staff seemed inattentive or unmotivated, and there was a noticeable lack of efficiency in handling orders. This had a major impact on the overall experience, prompting me to rate it just 1 star overall.
I hope the management takes note and works on improving the service quality, as this location has potential with a few key changes.
Atmosphere: 4
Food: 4
Service: 1
Lied about decaf being fresh. Love paying for stuff I won't get to drink! Yay!
Atmosphere: 1
Food: 1
Service: 1
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