Love when employees hand you a cup with your nasty fingers on the place where your mouth is supposed to go. DISGUSTING.
Atmosphere: 1
Food: 1
Service: 1
Zain Aleem
Bad ice Capp
Warren Mcnamara
Gone way downhill
Atmosphere: 2
Food: 3
Service: 3
THE 3 BROS CAR DETAILING
Great coffee
Atmosphere: 5
Food: 5
Service: 5
Robert Lawton
Tim Hortons just sucks in general. Food is gross, donuts taste stale and the worst coffee around. Overpriced garbage.
Atmosphere: 1
Food: 1
Service: 1
JAzbati singh
There microphone and speakers are not working you guys should fix it because person is speaking from other side while giving Oder and it’s not working . And the girl working on may 21 2025, Sunday in morning shift around 10:50 am she is wearing her EarPods and I think that’s why she is enable to hear my voice while I m giving Oder. And she should be sorry for if something not working but she is rude saying talk to my manager .
Service: 1
Al Shabib Abdulhamid
Very nice
Atmosphere: 5
Service: 5
Jatinder Singh Jhamb
Poor Customer Service Experience at this location!
Dear Tim Hortons Customer Service,
I am writing to express my dissatisfaction with the service I received during my recent visit to one of your locations. I was accompanied by my daughter and placed an order that left us both disappointed due to the poor customer service.
As the Tim Hortons staff appeared to be occupied, a lady named Harman, stationed at the gas station desk, asked me to come over to place my order. I ordered a medium double-double for myself and inquired about cold drink options for my daughter. Unfortunately, Harman did not provide much assistance. When I asked what cold drinks were available, she simply mentioned “Iced Capp.” I had to prompt her further to hear that lemonade was also an option.
Throughout this interaction, she seemed distracted—she was wearing AirPods and whispering intermittently, indicating she may have been on a phone call. Her body language and tone gave the impression that she wanted me to hurry so she could return to her conversation. This behavior was both unprofessional and frustrating.
Due to her lack of engagement, I was not able to make an informed choice for my daughter, who ended up not getting a drink at all. This experience did not meet the standards I expect from Tim Hortons.
I hope this feedback is taken seriously, as such customer service undermines the welcoming atmosphere your brand is known for. I trust that appropriate steps will be taken to ensure better service in the future.
As a Gas Station Tim’s, I am genuinely shocked at the consistency. I stop by every day for a French Vanilla 1/2 coffee and it is always good. Often other Tim’s have no powder in the French Vanilla machine or the coffee is grinds. That never happens here! Keep up the amazing work!
Atmosphere: 5
Food: 5
Service: 5
Rashan Saroye
Very bad customer service. Waited more than 5 minutes even there was just one customer ahead. Don’t know what the satff was doing. It was 6:30 in morning.
Service: 1
Carolyne Marie May
This location is open all night long. But they do turn thir iced capp mqchine off which prevents the beverage from properly being dispensed and its all watery because of that. That is not the standard. I purchased a drink around 12:20 and was not able to get my drink because the machine was completely off and not working. If the machine is tucked on all the time as it should be as per the training that Tim Hortons puts out, this wouldn't be an issue. I'll even show the training videos to your crew myself because I do have access to them
Chris Bailey
This location doesn't offer the tim hortons reward program or accept any tim horton gift cards. They should change the name and nit be allowed to carry the tim hortons brand.
Exactly as expected
Atmosphere: 5
Food: 5
Service: 5
Love when employees hand you a cup with your nasty fingers on the place where your mouth is supposed to go. DISGUSTING.
Atmosphere: 1
Food: 1
Service: 1
Bad ice Capp
Gone way downhill
Atmosphere: 2
Food: 3
Service: 3
Great coffee
Atmosphere: 5
Food: 5
Service: 5
Tim Hortons just sucks in general. Food is gross, donuts taste stale and the worst coffee around. Overpriced garbage.
Atmosphere: 1
Food: 1
Service: 1
There microphone and speakers are not working you guys should fix it because person is speaking from other side while giving Oder and it’s not working . And the girl working on may 21 2025, Sunday in morning shift around 10:50 am she is wearing her EarPods and I think that’s why she is enable to hear my voice while I m giving Oder. And she should be sorry for if something not working but she is rude saying talk to my manager .
Service: 1
Very nice
Atmosphere: 5
Service: 5
Poor Customer Service Experience at this location!
Dear Tim Hortons Customer Service,
I am writing to express my dissatisfaction with the service I received during my recent visit to one of your locations. I was accompanied by my daughter and placed an order that left us both disappointed due to the poor customer service.
As the Tim Hortons staff appeared to be occupied, a lady named Harman, stationed at the gas station desk, asked me to come over to place my order. I ordered a medium double-double for myself and inquired about cold drink options for my daughter. Unfortunately, Harman did not provide much assistance. When I asked what cold drinks were available, she simply mentioned “Iced Capp.” I had to prompt her further to hear that lemonade was also an option.
Throughout this interaction, she seemed distracted—she was wearing AirPods and whispering intermittently, indicating she may have been on a phone call. Her body language and tone gave the impression that she wanted me to hurry so she could return to her conversation. This behavior was both unprofessional and frustrating.
Due to her lack of engagement, I was not able to make an informed choice for my daughter, who ended up not getting a drink at all.
This experience did not meet the standards I expect from Tim Hortons.
I hope this feedback is taken seriously, as such customer service undermines the welcoming atmosphere your brand is known for. I trust that appropriate steps will be taken to ensure better service in the future.
Good staff thank you
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
As a Gas Station Tim’s, I am genuinely shocked at the consistency. I stop by every day for a French Vanilla 1/2 coffee and it is always good. Often other Tim’s have no powder in the French Vanilla machine or the coffee is grinds. That never happens here! Keep up the amazing work!
Atmosphere: 5
Food: 5
Service: 5
Very bad customer service. Waited more than 5 minutes even there was just one customer ahead. Don’t know what the satff was doing. It was 6:30 in morning.
Service: 1
This location is open all night long. But they do turn thir iced capp mqchine off which prevents the beverage from properly being dispensed and its all watery because of that. That is not the standard. I purchased a drink around 12:20 and was not able to get my drink because the machine was completely off and not working. If the machine is tucked on all the time as it should be as per the training that Tim Hortons puts out, this wouldn't be an issue. I'll even show the training videos to your crew myself because I do have access to them
This location doesn't offer the tim hortons reward program or accept any tim horton gift cards. They should change the name and nit be allowed to carry the tim hortons brand.
No sandwiches. No bathrooms. No service.
Atmosphere: 1
Food: 1
Service: 1
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