Tim Hortons

299 Doon Valley Dr, Kitchener
(519) 896-0000

Recent Reviews

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Erik Brener

Excellent service with super friendly staff! My orders placed online are always ready by the time I walk over. Mike and the wonderful staff at this location are truly exceptional! Ive seen long lines fly by with quick and accurate service. Keep up the great work! Very much appreciated!

Atmosphere: 5

Food: 5

Service: 5

Nayan Rohit

I recently ordered an iced coffee and I was extremely disappointed. The cup was filled almost entirely with ice, leaving barely any coffee to drink. When I brought this up with the manager, instead of acknowledging the issue, I was told that I should have been more specific with my instructions.

As someone who regularly orders iced coffee, I know what the standard amount of ice should be and this was way too much. It felt more like I paid for a cup of ice with a splash of coffee.

This kind of customer service is unacceptable, especially when the issue is so obvious. Unfortunately, this will be my last time visiting this location.

Atmosphere: 1

Food: 1

Service: 1

Komaldeep Kaur

Very bad service.

Atmosphere: 1

Service: 1

Christopher MacLean

Mike was ready for the day order made perfect. Happy Friday thank you.

Atmosphere: 5

Food: 5

Service: 5

Jass Dhillon

Today, I ordered an iced coffee with extra cream and double sugar, but it tasted incredibly bitter – like they forgot the sugar altogether. It's frustrating to specifically request and pay for something, only to receive the opposite of order. Management needs to focus on training staff to pay closer attention to order details. A simple coffee order should not be this difficult to get right. Service and atmosphere is good but it doesn’t matter when you do not provide correct order.

Atmosphere: 5

Food: 1

Service: 5

Sakshi Desai

They always lie that they don't have products

Atmosphere: 1

Food: 1

Service: 1

Jagdish singh

the staff is here very polite to talk as well as very fast service

Sangram

Disappointed with this Tim Hortons location. I ordered iced coffee twice, and both times it tasted bad—nothing like other locations where it’s fresh and tasty. Staff seemed more focused on chatting with each other than serving customers. Poor service, bad attitude, and low quality. This place needs better management and staff training. Do better.

Atmosphere: 1

Food: 1

Service: 1

Vishal Makwana

I had a wonderful experience thanks to Nikunj and Prerak. The food/drink presented was not only well-prepared, but also served with genuine care and a warm smile. It truly made my day better.

A special thank you to both of them for the thoughtful presentation and attention to detail.

Looking forward to coming back again soon!

Navy Desai9331

Good service and awesome drink

Alan Jose Adimaly

The customer service could have been a lot better if they are expecting customers to come back

Atmosphere: 3

Food: 3

Service: 1

Kunal Kapoor

Rude behaviour of stafff

Abhishek kamboj

Rude team

Simranpreet Kaur

bad services

Vegetarian options: expand veg menu

Recommended dishes: Chocolate Creamy Chill

Karthik Sharma

Very Rude team, asked for extra creamers did reject straight forwardly.

Atmosphere: 1

Food: 1

Service: 1

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