Tim Hortons
299 Doon Valley Dr, Kitchener
(519) 896-0000
Recent Reviews
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Excellent service with super friendly staff! My orders placed online are always ready by the time I walk over. Mike and the wonderful staff at this location are truly exceptional! Ive seen long lines fly by with quick and accurate service. Keep up the great work! Very much appreciated!
Atmosphere: 5
Food: 5
Service: 5
I recently ordered an iced coffee and I was extremely disappointed. The cup was filled almost entirely with ice, leaving barely any coffee to drink. When I brought this up with the manager, instead of acknowledging the issue, I was told that I should have been more specific with my instructions.
As someone who regularly orders iced coffee, I know what the standard amount of ice should be and this was way too much. It felt more like I paid for a cup of ice with a splash of coffee.
This kind of customer service is unacceptable, especially when the issue is so obvious. Unfortunately, this will be my last time visiting this location.
Atmosphere: 1
Food: 1
Service: 1
Very bad service.
Atmosphere: 1
Service: 1
Mike was ready for the day order made perfect. Happy Friday thank you.
Atmosphere: 5
Food: 5
Service: 5
Today, I ordered an iced coffee with extra cream and double sugar, but it tasted incredibly bitter – like they forgot the sugar altogether. It's frustrating to specifically request and pay for something, only to receive the opposite of order. Management needs to focus on training staff to pay closer attention to order details. A simple coffee order should not be this difficult to get right. Service and atmosphere is good but it doesn’t matter when you do not provide correct order.
Atmosphere: 5
Food: 1
Service: 5
They always lie that they don't have products
Atmosphere: 1
Food: 1
Service: 1
the staff is here very polite to talk as well as very fast service
Disappointed with this Tim Hortons location. I ordered iced coffee twice, and both times it tasted bad—nothing like other locations where it’s fresh and tasty. Staff seemed more focused on chatting with each other than serving customers. Poor service, bad attitude, and low quality. This place needs better management and staff training. Do better.
Atmosphere: 1
Food: 1
Service: 1
I had a wonderful experience thanks to Nikunj and Prerak. The food/drink presented was not only well-prepared, but also served with genuine care and a warm smile. It truly made my day better.
A special thank you to both of them for the thoughtful presentation and attention to detail.
Looking forward to coming back again soon!
Good service and awesome drink
Restaurantji Recommends
The customer service could have been a lot better if they are expecting customers to come back
Atmosphere: 3
Food: 3
Service: 1
Rude behaviour of stafff
Rude team
bad services
Vegetarian options: expand veg menu
Recommended dishes: Chocolate Creamy Chill
Very Rude team, asked for extra creamers did reject straight forwardly.
Atmosphere: 1
Food: 1
Service: 1
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