Tim Hortons
354 Highland Rd W, Kitchener
(519) 744-4427
Recent Reviews
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Great team here, and the facility was made for cars and vehicles, not dine in it, so its perfect to get your coffee in the morning before work.
Atmosphere: 5
Food: 5
Service: 5
Staff are always friendly and attentive, the food is about what anyone can expect from a Tim's
Atmosphere: 2
Food: 3
Service: 5
Terrible service got the 2 coffees wrong and took forever to serve the customers when there was 7 people working behind the counter
Atmosphere: 1
Food: 1
Service: 1
Yesterday my wife had purchased 3 mango infuzr’s unaware of the freezing issue making them taste extremely watery and undrinkable so I returned them today(Oct 6) and as always Zatoun(I believe thats the spelling) was amazing and exchanged them for me. This is the kind of people we need working at Tim Hortons everywhere.
Kid-friendliness: The ladies here are always great and my 3 kids are always excited to see Alice, Mona and a few regular ladys that are working here all the time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
The ladies of the weekday morning staff are amazing, always friendly and greeting us with a smile. We always love coming in and seeing Mouna, Alice, Zatoun and the other ladies!
Atmosphere: 4
Food: 5
Service: 5
Honestly they could do better I went in and my mobile order was not even started yet they literally didn’t start it until I told them I was waiting for a mobile order let alone flys were all over the bakery items which made it more disgusting
This Tim Hortons is always understaffed. Or they don’t know how to staff between drive thrus and the front counter. I literally witnessed a customer just asking if anyone works the front as there were 4 of us standing and waiting. I always mobile order, which still takes too much time and also sometimes, when I arrive they haven’t even seen the mobile order arrive yet. I usually arrive 10 mins after I’ve placed my order.
This location is too focused on the drive thrush and not the customers standing right in front of them. Which I understand, but then don’t offer front counter service.
Atmosphere: 2
Food: 4
Service: 1
Always gets orders wrong. Ask for a coffee with double cream only. What do you get double, double. They are not listening to each other or not paying attention.
Atmosphere: 2
Food: 3
Service: 2
I visit Tim Horton at highland road w and Joseph he was so nice talking to me and also I made a mistake to pay and he was helping me ….Keep good work
Atmosphere: 5
Food: 5
Service: 5
I got a great service from Elisha. Must visit!
Service: 5
Restaurantji Recommends
Friendly drive thru staff. The coffee is actually decent at this Tim’s. Hidden gem!
6 minutes for a pumpkin ice cap at 7:45pm… I didn’t know drive thru could be this slow with only ONE CAR in front of me
Atmosphere: 1
Food: 3
Service: 1
Gave service a 4 because they don't always have the decaf brewed on time however other than that all staff is very friendly and outgoing and I've never had any issues with orders or staff. Great place!!
Atmosphere: 5
Food: 5
Service: 4
During the day they have what I normally want, but after 6pm normally no,other than that, a great bunch of people work here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Great staff thanks
Atmosphere: 5
Food: 5
Service: 5
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