Tim Hortons
1144 Courtland Ave E, Kitchener
(519) 742-6135
Recent Reviews
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Always 20 minute fresh
Atmosphere: 5
Food: 5
Service: 5
The drive thru can be slow at times, but i just run in if there's more than 1 or 2 cars in line. The employees always greet you with a smile and a friendly hello. Its kept pretty clean, even during peak busy times and lately they rarely get a drink order wrong. All in all, a pretty well run Tims 🇨🇦 Love that they've joined a food waste reduction program too!
Atmosphere: 4
Food: 4
Service: 4
Excellent service!!
They took a bite out of my damn timbit bro this is unreal 💀
Atmosphere: 1
Food: 1
Service: 1
I have tried vanilla Iced latte today, None have matched that one I had recently. On the visit, the drink was prepared by Mandeep , the shift supervisor, and it was absolutely exceptional .The balance of flavor, freshness and smoothness was perfect . It was honestly one of the best coffee drinks I 've ever had , and it completely made my day. I truly appreciate .
Atmosphere: 5
Food: 5
Service: 5
I always have a great experience at the Tim Hortons on Courtland. The employees are consistently friendly, fast, and efficient, and the space is always clean and well-maintained. You can really feel the positive energy here, it’s clear the staff take pride in their work and in creating great customer experiences.
Special shoutout to Sheetal, who stands out as one of the best employees. She goes above and beyond to build genuine relationships with customers and always greets you with a smile. Her kindness and professionalism really make a difference.
Overall, 5/5
highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Great to start your day with their fresh coffee,all team members are very welcoming and friendly.
The lady (most probably immigrated from India) taking orders at the drive thru around 1:30 pm today was rude and did not know how to be patient with customers. We just decided not to buy from there.
Service: 1
I was just at the Courtland Ave location- near Siebert Ave. I spent close to 5 minutes waiting to be served. Several staff came up to the counter, tending to their orders. When a cashier did come up, he directed his inquiry to 2 young girls, without asking if I had been helped. This is the closest location to my home, but I will not be back
Service: 1
Just isn't the same since the Americans took it over.
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
I would have given zero stars if possible. Neenu took my order and didn’t greet me or show any courtesy she was outright rude. I received my drink and was waiting for my food when I noticed the drink had no flavor—just cold coffee with ice and milk. I went back to check, and she claimed it had hazelnut. I told her it didn’t taste like it at all. She took the drink, dumped it, and made a new one without saying anything—no apology, no acknowledgment, nothing. Even when I said thank you, she didn’t respond. As someone who’s worked at Tims, the lack of customer service especially towards people of the same race is disappointing.
Atmosphere: 3
Food: 2
Service: 1
amazing service
Atmosphere: 5
Food: 5
Service: 5
Indian Lady with the glasses was so smelly , she maybe never took shower in her life, picking nose and serving people, than touching her hairs, hardly speak any English, worst service , this places needs to get shut down , extremely dirty and dropping hairs in food
Atmosphere: 1
Food: 1
Service: 1
Very polite n courteous
Service was quick
If I could give 0 stars, I would. Every single time I’ve ordered a rice bowl here, the rice has been burnt. Not once, not twice—every time. It’s frustrating because I keep hoping they’ll get it right, but the quality is consistently terrible. Serving burnt food shows a complete lack of care. I won’t be coming back, and I wouldn’t recommend this place to anyone.
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