Placed an online order to be ready 'now' through app. I arrived there half-hour later and had to wait for my order to be filled, 50 assorted timbits (nothing required to be warm, etc.). Seemed they had a backlog of app orders they haven't gotten to.
Atmosphere: 4
Food: 4
Service: 2
jullian moua
Indian girl got my order wrong, forgot the chicken in my sandwich, found a hair in cheese.
Adrian Toma
The wraps are getting smaller.
Atmosphere: 2
Food: 2
Service: 2
sab kulafofski
Service is brutal. If you actually want to be environmentally friendly and order in the walk up line, good luck. They all work the drive through and you have to wait till one of them actually see you. I've stated this before and I always get a response that is an excuse and nothing ever done about it. I'm betting this will be the same
Atmosphere: 1
Food: 4
Service: 1
Sylvia Beck
I have been going to this Tim’s for years, every evening after supper to grab a take out coffee. I am shocked at how dirty this location has become over the last 3 weeks or so. The counters where you pay are dirty, crumbs, dried on coffee spills, dust on the debit machines, etc. Even some kind of black grease marks. What you see behind the counter where they have the specialty coffee/ drink machines is even worse. Tonight they had a dirty rag on the floor where the staff work. Water spills. I used to love the evening staff in there. Josh and Sam on the weekends, busted their butts cleaning and rushing around trying to do everything. Place was always clean and spotless. I hear Sam has left and I don’t know when Josh works anymore. But both great hardworking students. Monday to Friday evening there is usually Denise, also a lovely hardworking lady who’s been there a long time. Always kept everything clean and spotless. Well it appears Denise doesn’t have shifts every week night anymore, looks like maybe they’ve cut her shifts? But sure miss seeing her every week night. And I must give credit to a young, sweet very personable hard worker who I think is called Nave or Neve. She is lovely and I always see her running around trying to do everything. But the rest of the staff, all new people it seems and apparently cleanliness is not a priority for them. Also there’s some new manager or assistant manager? Called Anveet? Don’t like listening to her bully staff and calling one of them a monkey. I don’t know if this location is under new ownership or management but the staff I see in there now, and I will point out I always go around 7 pm or after, they appear new and apparently don’t like cleaning. Or understand when I place my order. I say double double, the one girl gave me black ? My biggest complaint is how dirty this location has become. Front counters, behind the counters, the floors, all of it. Just gross. What is going on? I’ve started to try other locations and the Tims at Frederick St mall is pristine compared to 1020 Ottawa st. I’m starting to tell friends to avoid this location. How can a place change so much in a month? It’s seriously becoming a dive. I thought Hortons had a certain standard they maintained? Apparently not at this locat ion. I FORGOT TO MENTION ANOTHER STAFF MEMBER WHO IS AN ALL STAR AT THIS LOCATION. I BELIEVE HER HER NAME IS SHEIMA Unfortunately I don't see her working very often but she is always friendly personable, just great. I got an owner response to go to another site to describe how my experience at this location. I'm not going to, I think I adequately described by concerns in this review.
Atmosphere: 1
yolanda lara
I love this Tim Horton every body theat me excelente they know me I’m at every day costumer
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Regular Coffe and Blueberry Pastry
ABCD 1234
Dint give water when asked for some. Said get in line again
Atmosphere: 1
Food: 1
Service: 1
Lori Hyde
One of my fav Tim's. So clean and the staff are always friendly.
Atmosphere: 5
Food: 5
Service: 5
Jen Linseman
Because they don't respect their customers, yelling at me for saying that there machine was on the fritz after I couldn't use it because it was timing out too fast, I had used my card at shoppers and it.worked fine there
David .Trebinski
Foods good and service is acceptable but the weirdos sleep there and occupy the bathroom.
Parking: Normal parking lot that's a little larger than most Tim's. Drive through keeps the traffic semi low due to the location
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Regular Coffe and Blueberry Pastry
The people who run this location work very hard. Unfortunately, the food itself is generally bland, and it is not comfortable to sit inside when you have to listen to all the machines they use.
Atmosphere: 3
Food: 3
Service: 5
Rick Brown
Didn't have any ham for a ham and cheese. We asked for unheated but before we got to eat it we didn't notice
Atmosphere: 5
Food: 4
Service: 4
Rachelle Roy
There will be a line out the door and they are more concerned with changing garbages and talking to each other rather than serving customers
Bich Duong
I came to redeem for an iced cap and informed the staff before scanning the app. She said she did not know if that worked. I showed her my point then she said yes and asked me to scan my app. Finally the payment went through and did not redeem on my card. I asked her why, she said 'it is already paid. I cannot do anything' and repeated that sentence whenever I asked her. Rush to take order, rush to pay, ignore customer.
Placed an online order to be ready 'now' through app. I arrived there half-hour later and had to wait for my order to be filled, 50 assorted timbits (nothing required to be warm, etc.). Seemed they had a backlog of app orders they haven't gotten to.
Atmosphere: 4
Food: 4
Service: 2
Indian girl got my order wrong, forgot the chicken in my sandwich, found a hair in cheese.
The wraps are getting smaller.
Atmosphere: 2
Food: 2
Service: 2
Service is brutal. If you actually want to be environmentally friendly and order in the walk up line, good luck. They all work the drive through and you have to wait till one of them actually see you. I've stated this before and I always get a response that is an excuse and nothing ever done about it. I'm betting this will be the same
Atmosphere: 1
Food: 4
Service: 1
I have been going to this Tim’s for years, every evening after supper to grab a take out coffee. I am shocked at how dirty this location has become over the last 3 weeks or so. The counters where you pay are dirty, crumbs, dried on coffee spills, dust on the debit machines, etc. Even some kind of black grease marks. What you see behind the counter where they have the specialty coffee/ drink machines is even worse. Tonight they had a dirty rag on the floor where the staff work. Water spills. I used to love the evening staff in there. Josh and Sam on the weekends, busted their butts cleaning and rushing around trying to do everything. Place was always clean and spotless. I hear Sam has left and I don’t know when Josh works anymore. But both great hardworking students. Monday to Friday evening there is usually Denise, also a lovely hardworking lady who’s been there a long time. Always kept everything clean and spotless. Well it appears Denise doesn’t have shifts every week night anymore, looks like maybe they’ve cut her shifts? But sure miss seeing her every week night. And I must give credit to a young, sweet very personable hard worker who I think is called Nave or Neve. She is lovely and I always see her running around trying to do everything. But the rest of the staff, all new people it seems and apparently cleanliness is not a priority for them. Also there’s some new manager or assistant manager? Called Anveet? Don’t like listening to her bully staff and calling one of them a monkey. I don’t know if this location is under new ownership or management but the staff I see in there now, and I will point out I always go around 7 pm or after, they appear new and apparently don’t like cleaning. Or understand when I place my order. I say double double, the one girl gave me black ? My biggest complaint is how dirty this location has become. Front counters, behind the counters, the floors, all of it. Just gross. What is going on? I’ve started to try other locations and the Tims at Frederick St mall is pristine compared to 1020 Ottawa st. I’m starting to tell friends to avoid this location. How can a place change so much in a month? It’s seriously becoming a dive. I thought Hortons had a certain standard they maintained? Apparently not at this locat ion.
I FORGOT TO MENTION ANOTHER STAFF MEMBER WHO IS AN ALL STAR AT THIS LOCATION. I BELIEVE HER HER NAME IS SHEIMA Unfortunately I don't see her working very often but she is always friendly personable, just great.
I got an owner response to go to another site to describe how my experience at this location. I'm not going to, I think I adequately described by concerns in this review.
Atmosphere: 1
I love this Tim Horton every body theat me excelente they know me I’m at every day costumer
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Regular Coffe and Blueberry Pastry
Dint give water when asked for some. Said get in line again
Atmosphere: 1
Food: 1
Service: 1
One of my fav Tim's. So clean and the staff are always friendly.
Atmosphere: 5
Food: 5
Service: 5
Because they don't respect their customers, yelling at me for saying that there machine was on the fritz after I couldn't use it because it was timing out too fast, I had used my card at shoppers and it.worked fine there
Foods good and service is acceptable but the weirdos sleep there and occupy the bathroom.
Parking: Normal parking lot that's a little larger than most Tim's. Drive through keeps the traffic semi low due to the location
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Regular Coffe and Blueberry Pastry
Restaurantji Recommends
The people who run this location work very hard. Unfortunately, the food itself is generally bland, and it is not comfortable to sit inside when you have to listen to all the machines they use.
Atmosphere: 3
Food: 3
Service: 5
Didn't have any ham for a ham and cheese. We asked for unheated but before we got to eat it we didn't notice
Atmosphere: 5
Food: 4
Service: 4
There will be a line out the door and they are more concerned with changing garbages and talking to each other rather than serving customers
I came to redeem for an iced cap and informed the staff before scanning the app. She said she did not know if that worked. I showed her my point then she said yes and asked me to scan my app. Finally the payment went through and did not redeem on my card. I asked her why, she said 'it is already paid. I cannot do anything' and repeated that sentence whenever I asked her. Rush to take order, rush to pay, ignore customer.
Service: 1
They don’t know how to serve customers
Food: 1
Service: 1
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