Terrible customer service. Super rude for absolutely no reason. I had an interaction that actually ruined my whole day. I ordered through the drive through and i thought i said iced capp but they heard iced coffee which isn’t a problem. I got to the window and paid for my order and then they were handing my order and i noticed they made iced coffee instead of ice capp. So i told them that i wanted and iced capp and they insisted i said iced coffee. Anyways i told them my apologies i probably mixed it up can you make me the iced capp and ill pay for that too. For some reason that was so hard for them and the “manager” came to me trying to teach me a lesson. She said that next time I should not make a mistake like this and that the iced coffee is waste now. I told her it’s not wasted, i paid for it and i will also pay for the extra iced cap i asked for. Anyways she continued to try to teach me a lesson with a disgusting attitude. I’ll honestly never come to this timmies again. Train your employees better please because there was no reason for her to be sour when I apologized for the confusion and said ill pay for the extra services i asked for :)
Atmosphere: 1
Food: 1
Service: 1
George Breau
This place is trash don’t go here they yelled at me for trying to help my disabled girlfriend in the disability washroom so I left the washroom and am leaving them this nice review
Nikunj Falaki
Manager Raman was extremely rude and unprofessional. He used bad words with customers, which is shameful and unacceptable for someone in his position. His behavior completely ruined the experience and showed no respect at all. On the other hand, Dhruv and Aditya were very polite and professional, but Raman’s actions left the worst impression of the place.
Atmosphere: 1
Food: 1
Service: 1
K Mc
Don't even have hours on the store windows or on google when they are open for dine in. Went there to find out it's closed.
Atmosphere: 1
Food: 3
Service: 1
lovedeep singh Pallah
I wish i can give more. There must be diversity in the staff, they talk to each other in their own language while serving customers, seems like nobody wants to work there. Worst wraps compare to any other time Horton. @manager or @owner have to take things serious before things go to south.
Aman Singh
Extremely disappointed with my experience at this Tim Hortons tonight. I went through the drive-thru and simply asked for a cup of water. To my surprise, they refused and said they don’t give water unless I buy something. This is not only unreasonable, it’s honestly shocking. A cup of water is a basic courtesy — not a luxury. Denying someone water feels inhumane and completely goes against the values I thought this brand stood for. I left feeling disrespected and unwelcome. Very upsetting experience.
MJ K
Girl at the front cash was very professional great service staff. Thanks.
Sara Connor
Service was great! Steven is awesome.
Dan A
I ordered a medium roasted hazelnut cold brew. This guy poured me one cup of cream a little bit cold brew and a little bit of espresso for all I taste is the cream. I don’t taste the coffee. I don’t take the espresso bad service and they don’t listen to customers.
Dipesh, served me he was so kind and respectful. Such a lovely experience.
Cheryl Mcglinchey
Was greated warmly in store and the line moved very quickly
shakti chudasama
Worst service ever, for one of the regular customers who spends daily 15 bucks in tims this is not what you expect!!! I got a framer’s rap and it wants grilled enough for 5 seconds or what? I went inside again and asked the employee guy with a beard, he was simply not ready to help me at all!! That is not a tim hortans standard service!! I requested him to grill it again for me, simply kept saying he won’t be able to even grill it a longer as i have touched it, gotcha but how would i know even if i dont touch it? That fellow asain guy should be trained again! Here by i am putting a strong disagreement.
Harpreet Bawa
All staff giving attension on customers i feel pleasure and good
Ishita Arora
The staff is so rude especially their manager. I get that i cant expect hospitality from tims but the condescending tone they use for customers is just plain rude. Worst service ever
Love tim hortons
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service. Super rude for absolutely no reason. I had an interaction that actually ruined my whole day. I ordered through the drive through and i thought i said iced capp but they heard iced coffee which isn’t a problem. I got to the window and paid for my order and then they were handing my order and i noticed they made iced coffee instead of ice capp. So i told them that i wanted and iced capp and they insisted i said iced coffee. Anyways i told them my apologies i probably mixed it up can you make me the iced capp and ill pay for that too. For some reason that was so hard for them and the “manager” came to me trying to teach me a lesson. She said that next time I should not make a mistake like this and that the iced coffee is waste now. I told her it’s not wasted, i paid for it and i will also pay for the extra iced cap i asked for. Anyways she continued to try to teach me a lesson with a disgusting attitude. I’ll honestly never come to this timmies again. Train your employees better please because there was no reason for her to be sour when I apologized for the confusion and said ill pay for the extra services i asked for :)
Atmosphere: 1
Food: 1
Service: 1
This place is trash don’t go here they yelled at me for trying to help my disabled girlfriend in the disability washroom so I left the washroom and am leaving them this nice review
Manager Raman was extremely rude and unprofessional. He used bad words with customers, which is shameful and unacceptable for someone in his position. His behavior completely ruined the experience and showed no respect at all. On the other hand, Dhruv and Aditya were very polite and professional, but Raman’s actions left the worst impression of the place.
Atmosphere: 1
Food: 1
Service: 1
Don't even have hours on the store windows or on google when they are open for dine in.
Went there to find out it's closed.
Atmosphere: 1
Food: 3
Service: 1
I wish i can give more. There must be diversity in the staff, they talk to each other in their own language while serving customers, seems like nobody wants to work there. Worst wraps compare to any other time Horton. @manager or @owner have to take things serious before things go to south.
Extremely disappointed with my experience at this Tim Hortons tonight. I went through the drive-thru and simply asked for a cup of water. To my surprise, they refused and said they don’t give water unless I buy something. This is not only unreasonable, it’s honestly shocking. A cup of water is a basic courtesy — not a luxury. Denying someone water feels inhumane and completely goes against the values I thought this brand stood for. I left feeling disrespected and unwelcome. Very upsetting experience.
Girl at the front cash was very professional great service staff. Thanks.
Service was great! Steven is awesome.
I ordered a medium roasted hazelnut cold brew. This guy poured me one cup of cream a little bit cold brew and a little bit of espresso for all I taste is the cream. I don’t taste the coffee. I don’t take the espresso bad service and they don’t listen to customers.
Restaurantji Recommends
Dipesh, served me he was so kind and respectful. Such a lovely experience.
Was greated warmly in store and the line moved very quickly
Worst service ever, for one of the regular customers who spends daily 15 bucks in tims this is not what you expect!!! I got a framer’s rap and it wants grilled enough for 5 seconds or what? I went inside again and asked the employee guy with a beard, he was simply not ready to help me at all!! That is not a tim hortans standard service!! I requested him to grill it again for me, simply kept saying he won’t be able to even grill it a longer as i have touched it, gotcha but how would i know even if i dont touch it? That fellow asain guy should be trained again! Here by i am putting a strong disagreement.
All staff giving attension on customers i feel pleasure and good
The staff is so rude especially their manager.
I get that i cant expect hospitality from tims but the condescending tone they use for customers is just plain rude. Worst service ever
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