Tim Hortons
526 Lancaster St W, Kitchener
(519) 570-3186
Recent Reviews
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Loved the new outlet it looks amazing and service as also so great had my coffee way i liked or would say needed it made my day and great job guys liked your service keep it up will be there again soon.
Yall call this full?
Good coffee, cheerful staff at 3pm idk why cookies felt crispy, it was okay,
Good service!
I stopped by Tim Hortons for a quick coffee and ended up getting a delicious donut too—thanks to the friendly staff who suggested it. Great service and a perfect combo! The coffee was hot and fresh, just the way I like it, and the donut hit the spot. Quick, courteous, and tasty—can’t ask for more. Will definitely be back!
It was a fantastic Experience, the order was accurate and exactly how I asked. The staff was friendly, and the service was fast. Great job, Guys, keep it up. This place has been added to one of my favorite snack spots.
love this location i go every morning at 6am and my favorite lady susan is there to greet with a smile she is the best love her tonnes very personable love love love
Ordered an iced coffee made with the stuff in the marshmallow cold brew because their cold brew is garbage. I figured they’d just charge me extra which would be totally fine. Or even charge me for the marshmallow cold brew and just put iced coffee instead. However they had to charge me would’ve been fine. Instead the lady taking the order seemed to get flustered and said “I’ll do this just this time” and said she had to charge me for a toffee cold brew. Fine. Whatever works. I pay and am handed a regular iced coffee. So they charged me more just to give me a regular iced coffee.
The fact that they charged me more just to give me a regular iced coffee is a huge slap in the face. I was okay paying whatever I needed to pay but to be treated like I’m dumb and being given a regular coffee and being charged more is absolutely unacceptable. I was very kind and nice to the workers and to be treated this way.
FYI. I worked at Tim Hortons not long ago and I know for a fact they could’ve charged me for extra flavorings, toppings, etc. so I’m not sure what the problem was. I certainly won’t be spending money here again. No wonder everyone is switching to places like Starbucks or local places. Tim Hortons is trash.
One of the worst tim hortons i had ever visited. This was my third visit to this store but it was even worst this time. Always out of stock and always serve the food that is almost expired and never properly made. They served me the potato wedges which were almost expired, hard to chew and no taste. I recommend your tim horton to throw away the left over rather than serving to your customer just to make extra bucks.
My friend and I get our coffee from here all the time, everyone is so kind and we always get service with a smile, not to mention they always remember our unique order 😊 thank you to all of the staff for your hard work 😊
Restaurantji Recommends
Our breakfast was very good and as always the baked goods and hot beverages were perfect. Also, the customer service at this location is much better than most other locations.
Nothing fresh, bad service
I always go to the location because of the customer service I’m provided. They always serve me with a smile on their face and are very accommodating.
I like this Tim Hortons the best in Waterloo.
Coffee is always tastier than most...not sure why. The manager is smart & quick to respond, ensures great service.
I have always had a great experience at Tim Hortons, and this location is no exception! From the moment I walk in, I am greeted with a warm smile and friendly service. The staff here are always efficient, polite, and attentive, ensuring that orders are taken and prepared quickly without compromising quality.
The coffee is consistently fresh and flavorful, making it the perfect start to my day. Their selection of donuts, Timbits, and breakfast sandwiches is always delicious and satisfying. I particularly love their Iced Capps, which are the best refreshing treat, no matter the season.
Beyond the great food and drinks, the cleanliness and organization of the store make the experience even better. The seating area is well-maintained, and the overall atmosphere is welcoming. Even during peak hours, the service remains fast and efficient, which is truly commendable
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