Been a regular here for a while. Came in today, ordered three burgers for dine-in, and later asked for a little sauce on the side. Instead of just handing it over or even mentioning a charge casually, the staff immediately hit me with, “How would you like to pay?” Impressive.
I get it! businesses charge for extras. That’s fine. But 50 cents for a bit of sauce after ordering three burgers? And delivered like I was asking for a free meal? Not exactly the best approach.
I’m not here for free handouts, but a little common sense in customer service wouldn’t hurt.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Cheese Burger
Khaled omari
I recently had the pleasure of dining at Burger Factory, and it was an exceptional experience from start to finish. The employees were incredibly welcoming, providing attentive and friendly service that made me feel valued as a customer. The food was absolutely delicious—juicy, flavorful burgers cooked to perfection, paired with crispy fries and fresh ingredients. The hospitality was top-notch, with a clean and inviting atmosphere that enhanced the overall experience. Whether you’re craving a quality burger or just looking for a great dining spot with excellent service, Burger Factory is definitely worth a visit!
The food is really good and fresh and they get your order out to you quickly. The staff is super nice and welcoming and the restaurant is very clean with a good atmosphere to sit and eat in. Their desserts from Mustangs Dessert are very delicious especially the milkshakes and cheesecake.
Dietary restrictions: Everything is halal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Machine, Philly Steak Utility, Cheese Burger
Mad Gorilla
Bad costumer service & the smoothies bad
Atmosphere: 1
Food: 1
Service: 1
Monika Michel
Amazing cheesy Lucy. Full of pouring cheese inside and out. Fast and friendly staff.
Food: 5
Service: 4
Adnan Alshami
The best burger shop in Canada ❤️
Atmosphere: 5
Food: 5
Service: 5
Christopher Leech (CLeech)
They have very tasty burgers, fries and onion rings here. They even have a couple unique burgers that are stuffed with cheese, they are called the Juicy Lucy's; a dollar or two extra compared to the regular or equivalent burger of choice. They also have triple burgers here; believe it's an extra five dollars per burger added. On top of that they have a burger challenge that includes a massive burger that includes over a handful of more burger patties; if you can eat it all it's free, if not you have to pay for it all.
Another thing, each day they have a daily special which includes fries and a drink for basically free compared to standard prices.
Wheelchair accessibility: If you are by yourself wheelchair accessibility will be a bit of a challenge; do not believe there is a button for the door. If you have someone with you it will be easier.
Overall food was good for the price, portion sizes are large enough to fill you up great for students. Service could have been better being the only customers there at the time it was quite slow however it’s alright.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Burger Factory
fahad kapdii
Tried their nashville chicken burger and it was delicious.. A good spot for some Authentic burgers.And their staff is very helpful and kind.. Shoutout to julia for helping us decide the burgers!
Been a regular here for a while. Came in today, ordered three burgers for dine-in, and later asked for a little sauce on the side. Instead of just handing it over or even mentioning a charge casually, the staff immediately hit me with, “How would you like to pay?” Impressive.
I get it! businesses charge for extras. That’s fine. But 50 cents for a bit of sauce after ordering three burgers? And delivered like I was asking for a free meal? Not exactly the best approach.
I’m not here for free handouts, but a little common sense in customer service wouldn’t hurt.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Cheese Burger
I recently had the pleasure of dining at Burger Factory, and it was an exceptional experience from start to finish. The employees were incredibly welcoming, providing attentive and friendly service that made me feel valued as a customer. The food was absolutely delicious—juicy, flavorful burgers cooked to perfection, paired with crispy fries and fresh ingredients. The hospitality was top-notch, with a clean and inviting atmosphere that enhanced the overall experience. Whether you’re craving a quality burger or just looking for a great dining spot with excellent service, Burger Factory is definitely worth a visit!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Burger Meal, The Machine, Burger Factory, Juicy Lucy Burger, Philly Steak Utility, Crispy Chicken, Cheeseburger Combo, Crispy Chicken Burger, Cheese Burger
The food is really good and fresh and they get your order out to you quickly. The staff is super nice and welcoming and the restaurant is very clean with a good atmosphere to sit and eat in. Their desserts from Mustangs Dessert are very delicious especially the milkshakes and cheesecake.
Dietary restrictions: Everything is halal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Machine, Philly Steak Utility, Cheese Burger
Bad costumer service & the smoothies bad
Atmosphere: 1
Food: 1
Service: 1
Amazing cheesy Lucy. Full of pouring cheese inside and out. Fast and friendly staff.
Food: 5
Service: 4
The best burger shop in Canada ❤️
Atmosphere: 5
Food: 5
Service: 5
They have very tasty burgers, fries and onion rings here. They even have a couple unique burgers that are stuffed with cheese, they are called the Juicy Lucy's; a dollar or two extra compared to the regular or equivalent burger of choice. They also have triple burgers here; believe it's an extra five dollars per burger added. On top of that they have a burger challenge that includes a massive burger that includes over a handful of more burger patties; if you can eat it all it's free, if not you have to pay for it all.
Another thing, each day they have a daily special which includes fries and a drink for basically free compared to standard prices.
Wheelchair accessibility: If you are by yourself wheelchair accessibility will be a bit of a challenge; do not believe there is a button for the door. If you have someone with you it will be easier.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Juicy Lucy Burger, Onion Rings
Very nice staff
Overall food was good for the price, portion sizes are large enough to fill you up great for students. Service could have been better being the only customers there at the time it was quite slow however it’s alright.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Burger Factory
Tried their nashville chicken burger and it was delicious.. A good spot for some Authentic burgers.And their staff is very helpful and kind.. Shoutout to julia for helping us decide the burgers!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food was amazing and Julia was very helpful
Atmosphere: 5
Food: 5
Service: 5
Great food!! Had it for the first time and can’t wait to try it again 100% recommend! Thank you burger factory
Vegetarian options: They also have vegan options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine, Cheese Burger
Food was excellent got the Philly cheese steak and cheeseburger must say caramelized onions are the best add on!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Juicy Lucy Burger, Sandwich, Cheese Burger
Pleasantly surprised!! Great food and service!
Atmosphere: 4
Food: 4
Service: 4
Amazing food! Definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
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