EXTREMELY SLOW SERVICE, NOT PREAPRING ITEMS WHEN ORDER PLACED. I ordered at 11:35 on Uber and I was in the store from 11:45 to 12:05 waiting for my order. 2 Sandwichâs. If you canât keep up with orders put more people on shift or fire the slow people. SIMPLE
Atmosphere: 1
Food: 1
Service: 1
Steph S
Very kind and great customer service! Thank you, Viney!
Andrew Rooney
This place is awesome! Food is affordably priced and very well prepared! The staff, on my two visits, have been nothing short of wonderful and courteous. Would crunch again, 10/10!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Onion Rings, Broasted Chicken
CasperGxxx
Great food
Atmosphere: 5
Food: 5
Service: 5
Malav Vasita
The greatest chicken I had ever!!
Atmosphere: 5
Food: 5
Service: 5
Precious Jemimah Veloso
Chicken is so good, fast service
Atmosphere: 5
Food: 5
Service: 5
Iron women
Atmosphere is very cold and unfriendly but to be fair it was later at night.
Atmosphere: 4
Service: 4
Amal Joyan
The broasted chicken was super and the way the employee deals with the customer were excellent
I usually donât write reviews, but my recent experience at this location was so frustrating and disappointing that I feel compelled to share. If the management of this franchise actually cares about customers, they need to read this carefully and take immediate action.
I placed my order and was patiently waiting when I approached the counter to check on the status. I politely showed my order confirmation on my phone to one of the staff members â a girl with blonde hair, around 5â1â or 5â2â in height. To my shock, she looked at my screen and didnât even bother to say a single word in response. No acknowledgment, no âplease wait,â not even the basic courtesy of answering a customer. It was as if I wasnât even standing there. This kind of behavior is unacceptable, unprofessional, and downright disrespectful.
If this is the level of training and customer service the staff is being taught, then this franchise is going downhill very quickly. Customers do not come here just for food; they expect a minimum standard of respect and service. Staff members who cannot display basic manners should not be working in customer-facing roles.
On the other hand, I do want to mention that another young lady did respond to me and politely explained that it would take some time. At least she had the decency to communicate and show some professionalism. But one good staff member cannot make up for anotherâs arrogance and rudeness.
The blonde-haired staff memberâs behavior was beyond rude â it was arrogant. She acted as if serving customers was a burden. If she continues this attitude, this location is going to lose a lot of business. In todayâs market, customers have countless options. There are plenty of other fried chicken places around, and believe me, people will not think twice about shifting to a competitor if they are treated this poorly.
As a paying customer, I should not have to beg for acknowledgment. I should not feel ignored when I am politely checking on my order. If this is how staff members are allowed to behave, then the management needs a serious wake-up call.
My honest advice to the franchise owner or manager: please teach your staff basic manners, customer service etiquette, and professionalism. If not, this location will quickly earn a bad reputation. Personally, I am strongly reconsidering ever visiting this location again. In fact, I am ready to tell my entire circle of friends, family, and colleaguesâover 100 peopleâto avoid this store. If even half of them stop coming here, thatâs a huge loss of business.
Restaurants survive because of customers, not because of arrogant employees who think they can behave however they want. If management doesnât take action now, I guarantee that more people will walk away from this franchise, and once customers are lost, they rarely return.
This is not just a complaintâit is a warning. Customer service matters. Train your staff properly, or be prepared to watch your business lose loyal customers one by one
Food: 1
Riccardo Giovanniello
Change your oil. You can smell the burnt, used oil from outside. You can wring out the oil from the chicken like a wet cloth. Gross gross and overpriced.
good service, fast and friendly servers
Atmosphere: 5
Food: 5
Service: 5
Got my new chicken spotđ«¶đœđ„
Atmosphere: 5
Food: 5
Service: 5
EXTREMELY SLOW SERVICE, NOT PREAPRING ITEMS WHEN ORDER PLACED.
I ordered at 11:35 on Uber and I was in the store from 11:45 to 12:05 waiting for my order. 2 Sandwichâs. If you canât keep up with orders put more people on shift or fire the slow people. SIMPLE
Atmosphere: 1
Food: 1
Service: 1
Very kind and great customer service! Thank you, Viney!
This place is awesome! Food is affordably priced and very well prepared! The staff, on my two visits, have been nothing short of wonderful and courteous. Would crunch again, 10/10!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Onion Rings, Broasted Chicken
Great food
Atmosphere: 5
Food: 5
Service: 5
The greatest chicken I had ever!!
Atmosphere: 5
Food: 5
Service: 5
Chicken is so good, fast service
Atmosphere: 5
Food: 5
Service: 5
Atmosphere is very cold and unfriendly but to be fair it was later at night.
Atmosphere: 4
Service: 4
The broasted chicken was super and the way the employee deals with the customer were excellent
Restaurantji Recommends
The $2 snack attack meal spicy is a banger
Atmosphere: 5
Food: 5
Service: 5
I usually donât write reviews, but my recent experience at this location was so frustrating and disappointing that I feel compelled to share. If the management of this franchise actually cares about customers, they need to read this carefully and take immediate action.
I placed my order and was patiently waiting when I approached the counter to check on the status. I politely showed my order confirmation on my phone to one of the staff members â a girl with blonde hair, around 5â1â or 5â2â in height. To my shock, she looked at my screen and didnât even bother to say a single word in response. No acknowledgment, no âplease wait,â not even the basic courtesy of answering a customer. It was as if I wasnât even standing there. This kind of behavior is unacceptable, unprofessional, and downright disrespectful.
If this is the level of training and customer service the staff is being taught, then this franchise is going downhill very quickly. Customers do not come here just for food; they expect a minimum standard of respect and service. Staff members who cannot display basic manners should not be working in customer-facing roles.
On the other hand, I do want to mention that another young lady did respond to me and politely explained that it would take some time. At least she had the decency to communicate and show some professionalism. But one good staff member cannot make up for anotherâs arrogance and rudeness.
The blonde-haired staff memberâs behavior was beyond rude â it was arrogant. She acted as if serving customers was a burden. If she continues this attitude, this location is going to lose a lot of business. In todayâs market, customers have countless options. There are plenty of other fried chicken places around, and believe me, people will not think twice about shifting to a competitor if they are treated this poorly.
As a paying customer, I should not have to beg for acknowledgment. I should not feel ignored when I am politely checking on my order. If this is how staff members are allowed to behave, then the management needs a serious wake-up call.
My honest advice to the franchise owner or manager: please teach your staff basic manners, customer service etiquette, and professionalism. If not, this location will quickly earn a bad reputation. Personally, I am strongly reconsidering ever visiting this location again. In fact, I am ready to tell my entire circle of friends, family, and colleaguesâover 100 peopleâto avoid this store. If even half of them stop coming here, thatâs a huge loss of business.
Restaurants survive because of customers, not because of arrogant employees who think they can behave however they want. If management doesnât take action now, I guarantee that more people will walk away from this franchise, and once customers are lost, they rarely return.
This is not just a complaintâit is a warning. Customer service matters. Train your staff properly, or be prepared to watch your business lose loyal customers one by one
Food: 1
Change your oil. You can smell the burnt, used oil from outside. You can wring out the oil from the chicken like a wet cloth. Gross gross and overpriced.
Atmosphere: 3
Food: 1
Service: 4
Food itâs good, server not on good attitude
Atmosphere: 5
Food: 5
Service: 3
Good customer service
Atmosphere: 4
Food: 5
Service: 5
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