Thank you to the cutie patootie who supplied the no icing bun for my mom and left this super cute drawing on the bag 🥰
Agnieszka “Agi”
I have no idea what is going on in this place but I have no luck in getting fresh buns. Old Cinnabon bun should be on sale not a full price!
Huong Vu
Was at the White Oaks on June 16 at 5:15 pm, stood at the cash to place an order and 3 staff members saw me standing there but ignored me as a customer and continued chatting and did not take my order. I stood there waiting politely and still no service. That is such a shame because the service has deteriorated with this generation and do not care to sell this brand that I enjoy so much. Management you should watch your staff. The ones who worked today obviously does not care about service, which is so rude.
Auburn White
White Oaks mall is open to mall walkers in the early mornings and Tim Hortons is also open but Cinnabon is closed and no buns are ready by 10am. It's just oddly located away from the food court and closed during breakfast hours. Prices are jacked also with shrinkflation
Nancy Letkeman
Picked up a 6 pack cinnamon buns today. They were surely not baked today and they weren't fully baked at all. Not impressed.
V Z
Asked if buns were fresh as needed them for tomorrow's party. They said the buns were freshly made 'today'. The buns were hard and dry and the date on the box was from yesteday. They offered me a new 'fresher' box and the buns were still hard and dry. On top of this all, the buns looked and tasted awful. Paid 24CAD for 9 pieces.
Fritz Schwarz
Picked up a 4 pack first thing this morning. Usually 5⭐️, but today, VERY stale! Very very stale. Must have been left over from a couple days ago. $24 for stale Cinnabons. Not impressed. Staff very nice, but should have warned me, or better yet, thrown them out.
UPDATE: I did as you asked, and still have not received a response. Now that I have read the reviews on this location, I see that stale buns is a theme here. Multiple reviews about this issue, and the company still hasn’t done anything about it.
MM
Those expensive buns are not fresh and undercooked.
Farida Ismayilova
Matt is the best there! Great customer service!
Nicky B
The Service at this location is fantastic. Thank you Holly for your exceptional service!!
You made my day Bu switching out the bun even though my fault for ordering wrong one
Thanks eh
Sharon Aldridge
Usually get my Cinnabon at Masonville and have never had any issues. Today I was at Whiteoaks and got a small Cinnabon to eat when I got home. There was no sauce on it and it was very stale and stuck to the bottom of the box. Not a problem, will just get them from Masonville.
Atmosphere: 3
Food: 1
Service: 2
M Jones
Tasty afternoon treat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll
Anthony Bourdain
These guys are not very nice, not all of them, but someone should teach them about quality customer service. They lack friendliness
Atmosphere: 1
Food: 5
Service: 1
Bhavik Kumbharana
I think i was amongst those unlucky people where the staff was having a bad day, ordered a Cinnabon, was very cold, barely any toppings, did not feel fresh.As much as i love it, today was not my
Thank you to the cutie patootie who supplied the no icing bun for my mom and left this super cute drawing on the bag 🥰
I have no idea what is going on in this place but I have no luck in getting fresh buns. Old Cinnabon bun should be on sale not a full price!
Was at the White Oaks on June 16 at 5:15 pm, stood at the cash to place an order and 3 staff members saw me standing there but ignored me as a customer and continued chatting and did not take my order. I stood there waiting politely and still no service. That is such a shame because the service has deteriorated with this generation and do not care to sell this brand that I enjoy so much. Management you should watch your staff. The ones who worked today obviously does not care about service, which is so rude.
White Oaks mall is open to mall walkers in the early mornings and Tim Hortons is also open but Cinnabon is closed and no buns are ready by 10am. It's just oddly located away from the food court and closed during breakfast hours. Prices are jacked also with shrinkflation
Picked up a 6 pack cinnamon buns today. They were surely not baked today and they weren't fully baked at all. Not impressed.
Asked if buns were fresh as needed them for tomorrow's party. They said the buns were freshly made 'today'. The buns were hard and dry and the date on the box was from yesteday. They offered me a new 'fresher' box and the buns were still hard and dry. On top of this all, the buns looked and tasted awful. Paid 24CAD for 9 pieces.
Picked up a 4 pack first thing this morning. Usually 5⭐️, but today, VERY stale! Very very stale. Must have been left over from a couple days ago. $24 for stale Cinnabons. Not impressed. Staff very nice, but should have warned me, or better yet, thrown them out.
UPDATE: I did as you asked, and still have not received a response. Now that I have read the reviews on this location, I see that stale buns is a theme here. Multiple reviews about this issue, and the company still hasn’t done anything about it.
Those expensive buns are not fresh and undercooked.
Matt is the best there! Great customer service!
The Service at this location is fantastic. Thank you Holly for your exceptional service!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Matt is aweome
What customer service
Thanks Matt
You made my day
Bu switching out the bun even though my fault for ordering wrong one
Thanks eh
Usually get my Cinnabon at Masonville and have never had any issues. Today I was at Whiteoaks and got a small Cinnabon to eat when I got home. There was no sauce on it and it was very stale and stuck to the bottom of the box. Not a problem, will just get them from Masonville.
Atmosphere: 3
Food: 1
Service: 2
Tasty afternoon treat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll
These guys are not very nice, not all of them, but someone should teach them about quality customer service. They lack friendliness
Atmosphere: 1
Food: 5
Service: 1
I think i was amongst those unlucky people where the staff was having a bad day, ordered a Cinnabon, was very cold, barely any toppings, did not feel fresh.As much as i love it, today was not my
Atmosphere: 3
Food: 3
Service: 1
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