The worst experience I’ve ever had in London. Can’t be worse anymore. I wait for an hour to get a drink. The workers in there said if you don’t want to wait you can leave and refund you. The worst service in the world.
Atmosphere: 1
Food: 1
Service: 1
Aech Berteig
I used to love this place so much, but unfortunately I have to make a bad review because they’ve messed up our orders three times now. Not putting sugar in the order with sugar, putting sugar in the sugar free order. We let them know the first time but didn’t get them fixed, then the second time we asked them to fix it and as a result had to wait another 10 minutes. And this last time we’ve just decided to look for new bubble tea places we like. The last straw (pun intended) was that they’ve now switched to paper straws. I despise paper straws. My straw went all soggy in the middle and I could no longer stir my drink (see attached photo).A couple other minor complaints that have contributed to our decision to get bubble tea elsewhere is that they changed the menu and got rid of my favourite tea, the roasted milk tea, and they got rid of the red beans topping as well.So be advised that the bubble tea here is delicious but the service isn’t great, 50/50 chance they’ll mess up your order, and the paper straws are terrible.
Food: 4
Service: 1
J C
This Coco will always be the best bubble tea shop in London. Amazing staff members offering friendly and efficient service.Parking: Lots of parking spots within close proximity of the entrance.
I love the milk tea and the very clean eating area and bathrooms. We will be back! ☺️
Atmosphere: 5
Food: 4
Service: 5
P G
Visited once at this location, staffs were very professional. Unlike the UWaterloo location, their staffs don’t give a damn about customer
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Coco Milk Tea
JaRo
This place used to be good but has gone downhill lately. I ordered taro milk tea with additional coconut jelly and I was literally served with only the liquid plus coconut jelly. Nothing ELSE.
Atmosphere: 5
Food: 1
Service: 5
Maryam Farooqui
Loved their tea!!
Atmosphere: 5
Food: 5
Service: 5
Xela KING
boba ?
Atmosphere: 5
Food: 5
Service: 5
Justin Petrillo
Very friendly service and great tea!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Sugar Milk, Pearl
Danielle W.
Was told today for the first time since ordering the same drink that I was no longer able to have the drink with less ice. The male assisting was so rude. Will not be returning!
Love love love love this place best bubble tea in the cityVegetarian options: Yes ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango, Pearl
Stacey O'Neil
So delicious!
Atmosphere: 5
Food: 5
Service: 5
Joao Ayremua
I had an unpleasant experience with one of your crews today at 654 Wonderland Rd. This was late afternoon and there were three crews working at the time. The lady who typically handles drinks preparation was on duty, and I'm familiar with her because my family and I are regular customers of your Coco milk tea establishment. However, on this occasion, a new crew member was being trained, and he took my order.After he took my order, I scanned my card and the new crew member handed me the printed receipt. I proceeded to walk towards the seating area to wait for my drink. While I was walking, the crew member who was training the new employee called me and said that I did not pay. The tone and manner of communication made me feel as though I had intentionally attempted not to pay. There were people waiting in line behind me who overheard this, which made me feel as if I was trying to get free drinks.I checked the receipt that was handed to me earlier and saw that my order matched the details printed. I was unaware that the transaction was unsuccessful and believed that the machine successfully scanned my card because the crew handed me the receipt. I work in customer service myself, I know that there are better ways to let me know that I need to scan my card again.I have receipts that show I always pay for my drinks every time I purchase from your establishment. I have been a loyal customer in this branch for over two years, and this experience was very disappointing for me. All your other crews in this branch that I've interacted with in the past were very courteous, especially the ladies. I never complained about the long wait times because I understand that they are working hard to serve every customer.While I typically do not write complaints, I felt compelled to do so in this case due to this disappointing experience. I sincerely hope that there will be improvements in handling situations like this in the future. Thank you.
Atmosphere: 1
Service: 1
Rebbeca Noir
Amazing bubble tea. Would highly recommend. Great service really cool place. Really good
The worst experience I’ve ever had in London. Can’t be worse anymore. I wait for an hour to get a drink. The workers in there said if you don’t want to wait you can leave and refund you. The worst service in the world.
Atmosphere: 1
Food: 1
Service: 1
I used to love this place so much, but unfortunately I have to make a bad review because they’ve messed up our orders three times now. Not putting sugar in the order with sugar, putting sugar in the sugar free order. We let them know the first time but didn’t get them fixed, then the second time we asked them to fix it and as a result had to wait another 10 minutes. And this last time we’ve just decided to look for new bubble tea places we like. The last straw (pun intended) was that they’ve now switched to paper straws. I despise paper straws. My straw went all soggy in the middle and I could no longer stir my drink (see attached photo).A couple other minor complaints that have contributed to our decision to get bubble tea elsewhere is that they changed the menu and got rid of my favourite tea, the roasted milk tea, and they got rid of the red beans topping as well.So be advised that the bubble tea here is delicious but the service isn’t great, 50/50 chance they’ll mess up your order, and the paper straws are terrible.
Food: 4
Service: 1
This Coco will always be the best bubble tea shop in London. Amazing staff members offering friendly and efficient service.Parking: Lots of parking spots within close proximity of the entrance.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bubble Gaga, Pearl, Coco Milk Tea
I love the milk tea and the very clean eating area and bathrooms. We will be back! ☺️
Atmosphere: 5
Food: 4
Service: 5
Visited once at this location, staffs were very professional. Unlike the UWaterloo location, their staffs don’t give a damn about customer
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Coco Milk Tea
This place used to be good but has gone downhill lately. I ordered taro milk tea with additional coconut jelly and I was literally served with only the liquid plus coconut jelly. Nothing ELSE.
Atmosphere: 5
Food: 1
Service: 5
Loved their tea!!
Atmosphere: 5
Food: 5
Service: 5
boba ?
Atmosphere: 5
Food: 5
Service: 5
Very friendly service and great tea!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Sugar Milk, Pearl
Was told today for the first time since ordering the same drink that I was no longer able to have the drink with less ice. The male assisting was so rude. Will not be returning!
Restaurantji Recommends
Love love love love this place best bubble tea in the cityVegetarian options: Yes ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango, Pearl
So delicious!
Atmosphere: 5
Food: 5
Service: 5
I had an unpleasant experience with one of your crews today at 654 Wonderland Rd. This was late afternoon and there were three crews working at the time. The lady who typically handles drinks preparation was on duty, and I'm familiar with her because my family and I are regular customers of your Coco milk tea establishment. However, on this occasion, a new crew member was being trained, and he took my order.After he took my order, I scanned my card and the new crew member handed me the printed receipt. I proceeded to walk towards the seating area to wait for my drink. While I was walking, the crew member who was training the new employee called me and said that I did not pay. The tone and manner of communication made me feel as though I had intentionally attempted not to pay. There were people waiting in line behind me who overheard this, which made me feel as if I was trying to get free drinks.I checked the receipt that was handed to me earlier and saw that my order matched the details printed. I was unaware that the transaction was unsuccessful and believed that the machine successfully scanned my card because the crew handed me the receipt. I work in customer service myself, I know that there are better ways to let me know that I need to scan my card again.I have receipts that show I always pay for my drinks every time I purchase from your establishment. I have been a loyal customer in this branch for over two years, and this experience was very disappointing for me. All your other crews in this branch that I've interacted with in the past were very courteous, especially the ladies. I never complained about the long wait times because I understand that they are working hard to serve every customer.While I typically do not write complaints, I felt compelled to do so in this case due to this disappointing experience. I sincerely hope that there will be improvements in handling situations like this in the future. Thank you.
Atmosphere: 1
Service: 1
Amazing bubble tea. Would highly recommend. Great service really cool place. Really good
Atmosphere: 5
Food: 5
Service: 5
Great
Atmosphere: 5
Food: 5
Service: 5