You would expect an ice cream shop to be cool and refreshing. This place is always brutally hot inside. I usually drive to the Fleetway Bowling Alley DQ to avoid this location but today I took a chance that the air conditioning had finally been fixed. It is a franchise isn't it? Not sure how owner is getting away with representing DQ in this way for this long? I feel sorry for the workers. :(
Alexaaa Derannn
This is so unacceptable and unfair to me and my child, especially when it comes to Sanitary issues, while my child was eating his hotdog, he found a hair, and they didn’t do anything about this issue, Never coming again!
Adam Tavares
Terrible experience at this location. Ordered two Blizzards - mine was fine, but my partner’s came out completely melted and runny. When we asked for it to be remade, the worker tried to argue instead of fixing it. The remake was even worse: barely any chocolate and missing the cheesecake we paid for.
We asked for a refund, which the cashier gave, but only in cash (not back to my card) and the whole interaction was super awkward. The employee was frustrated and even shouted something in another language while the cashier brushed it off.
Unprofessional, poor quality, and very uncomfortable overall. Judging by all the other 1-star reviews, this seems to be a pattern. Definitely won’t be back - avoid this location.
Also ended up spending the cash at Chung Chun rice hotdogs in Downtown - Was fresh, delicious, and way better customer service
marina carter
Went in tonight and ordered a chocolate extreme blizzard. He didn't tip the blizzard. When I looked down it was liquid. Not frozen at all. Asked for it to be remade. They remade it completely wrong. Asked for a refund and they did everything they could to not refund us. This dairy queen used to be so good until recently
Joe Barbosa
Summer time (mid July) and there is 1 person behind the counter. One. Not staffing properly means people like myself walk out and likely many others. The most basic requirement is staffing.
Carl P
It was stinking warm in there tonight…. Not the greatest service, what I ordered wasn’t what I got plus I didn’t ask for beard hair in my blizzard….. aren’t they supposed to wear hair nets over their facial hair?
M E
This place was so dirty and it smelt like I was in a washroom. Both my friend and I just got an ice cream cone and we both felt awful after. It was so gross I will never go back! 🤮
Carolina Lozano
The place is very hot, and the guy in the store loves the heat; he doesn't use the air conditioning. It's terrible to sit in this store. It's a shame.
DLV Landscape Construction
Got an ice cream cake for my daughter’s 6th birthday and it was amazing !
Amanda Kopcic
Quick service and refreshing drinks. Highly recommend the mango pineapple smoothie.
Ordered a Chocolate Brownie Blizzard at dqThe staff member wasn’t wearing gloves — very unhygienic. He didn’t do the usual upside-down check and handed me a melted mess. When I pointed it out, he refused to replace it and was completely unhelpful. Really disappointing experience.
Ali Hamchou
Very bad service Waiting long time and their hand not clean
Mimi Mckenzie
Horrible customer service and was not given back real money given back euros and then when I asked for actual change back she gave me sass and put the euro back in the cash register do not recommend this DQ in this area.
Samantha Bri
No orange julius ever at this location :(
Jamieson Hughesman
Id have been happier if I had simply not eaten, than I was after having this drivel. Can't make anything but a hotdog, and can't even do that right.
You would expect an ice cream shop to be cool and refreshing. This place is always brutally hot inside. I usually drive to the Fleetway Bowling Alley DQ to avoid this location but today I took a chance that the air conditioning had finally been fixed. It is a franchise isn't it? Not sure how owner is getting away with representing DQ in this way for this long? I feel sorry for the workers. :(
This is so unacceptable and unfair to me and my child, especially when it comes to Sanitary issues, while my child was eating his hotdog, he found a hair, and they didn’t do anything about this issue, Never coming again!
Terrible experience at this location. Ordered two Blizzards - mine was fine, but my partner’s came out completely melted and runny. When we asked for it to be remade, the worker tried to argue instead of fixing it. The remake was even worse: barely any chocolate and missing the cheesecake we paid for.
We asked for a refund, which the cashier gave, but only in cash (not back to my card) and the whole interaction was super awkward. The employee was frustrated and even shouted something in another language while the cashier brushed it off.
Unprofessional, poor quality, and very uncomfortable overall. Judging by all the other 1-star reviews, this seems to be a pattern. Definitely won’t be back - avoid this location.
Also ended up spending the cash at Chung Chun rice hotdogs in Downtown - Was fresh, delicious, and way better customer service
Went in tonight and ordered a chocolate extreme blizzard. He didn't tip the blizzard. When I looked down it was liquid. Not frozen at all. Asked for it to be remade. They remade it completely wrong. Asked for a refund and they did everything they could to not refund us. This dairy queen used to be so good until recently
Summer time (mid July) and there is 1 person behind the counter. One.
Not staffing properly means people like myself walk out and likely many others. The most basic requirement is staffing.
It was stinking warm in there tonight….
Not the greatest service, what I ordered wasn’t what I got plus I didn’t ask for beard hair in my blizzard….. aren’t they supposed to wear hair nets over their facial hair?
This place was so dirty and it smelt like I was in a washroom. Both my friend and I just got an ice cream cone and we both felt awful after. It was so gross I will never go back! 🤮
The place is very hot, and the guy in the store loves the heat; he doesn't use the air conditioning. It's terrible to sit in this store. It's a shame.
Got an ice cream cake for my daughter’s 6th birthday and it was amazing !
Quick service and refreshing drinks. Highly recommend the mango pineapple smoothie.
Restaurantji Recommends
Ordered a Chocolate Brownie Blizzard at dqThe staff member wasn’t wearing gloves — very unhygienic. He didn’t do the usual upside-down check and handed me a melted mess. When I pointed it out, he refused to replace it and was completely unhelpful. Really disappointing experience.
Very bad service
Waiting long time
and their hand not clean
Horrible customer service and was not given back real money given back euros and then when I asked for actual change back she gave me sass and put the euro back in the cash register do not recommend this DQ in this area.
No orange julius ever at this location :(
Id have been happier if I had simply not eaten, than I was after having this drivel. Can't make anything but a hotdog, and can't even do that right.
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