I came into 5 guys placed an order for 3 burger's, large fry and gravy on August 18th. I came in person and placed the order and watched everyone happen, the gentleman pouring the gravy poured a 1/4 into the cup but I didn’t know it was my order at the time. I got home and gave everyone their food and we were shocked to see how little gravy there was when it’s usually up to the top. I called in after the dinner rush and spoke with Andrew and he was great and did as much as he could but said the GM Tej, would call which he has not and it’s been 2 weeks. Extremely disappointed and disgusted that this is how a GM handles things
S M
Ordered a single with bacon and got a double with bacon. It worked out, however things did get a little messier.
Atmosphere: 5
Food: 4
Service: 4
Haytham Abbas
This branch is located in Masonville, and as a usual tradition for 5 guys, they serve meat which is fresh and soft. The burger and French fries both were so delicious. There are various choices for soft drinks as well. The peanuts is served for free and it is also fresh and delicious The staff are active and provide fast service. I recommend the place for burger’s lovers.
Atmosphere: 5
Food: 5
Service: 5
Langley C
Really disappointed with the experience. One of the staff members suddenly started yelling for no reason. No explanation, just shouting. It was super uncomfortable and honestly pretty shocking. They clearly don’t know how to talk to people properly.
Atmosphere: 3
Food: 3
Service: 1
H E
Not sure if this was a one-off, but the fries were ridiculously salty. Way too much salt.
Brian Grimes
$30 for a burger, fries and milkshake… Don’t forget to tip! 🙄
Atmosphere: 3
Food: 3
Service: 3
M Bradley
Great food, especially the fries. But waaaayy over priced. $50 for two ppl. Burger and reg fries. No drinks. 50 bucks.
Atmosphere: 3
Food: 4
Service: 3
Dee
Everything is delicious. The shakes are my absolute favourite. You get your money's worth
Atmosphere: 5
Food: 5
Service: 5
Andrea S.S
Grumpy employees and over priced food.
Atmosphere: 2
Food: 4
Service: 3
Chris
Fell off, burgers are way too small. Overall quality went down a lot! The service at this locations pretty bad.
Ok ok I've never eaten here before n I got a baby burger ($9.59) n it's better then Wendy's, burger king and McDonald's n their regular fries ($5.99) are so good...
Atmosphere: 5
Food: 5
Service: 5
Yoanella Blanco
Very good burgers, big sizes
Atmosphere: 4
Food: 5
Service: 4
Sandaka's Vlogs
Tried their cofee milkshake and it’s terrible the other milkshakes are great when I asked them to change they made me pay for the new one!! 🤣🤣
Atmosphere: 5
Food: 1
Service: 3
Q
~With another increase in pricing, im reducing my 3 star to 1~ You still have WAY too many basic issues like burnt/undercooked fries, missed/wrong toppings, and now smaller portions too. Not worth it at all anymore, especially at well over $20+ per person. Go to a sit down restaurant or make your own lol!! Staff really doesn't care at all anymore about quality. Sad to see it go downhill so quickly these past few years.
I came into 5 guys placed an order for 3 burger's, large fry and gravy on August 18th. I came in person and placed the order and watched everyone happen, the gentleman pouring the gravy poured a 1/4 into the cup but I didn’t know it was my order at the time. I got home and gave everyone their food and we were shocked to see how little gravy there was when it’s usually up to the top. I called in after the dinner rush and spoke with Andrew and he was great and did as much as he could but said the GM Tej, would call which he has not and it’s been 2 weeks. Extremely disappointed and disgusted that this is how a GM handles things
Ordered a single with bacon and got a double with bacon. It worked out, however things did get a little messier.
Atmosphere: 5
Food: 4
Service: 4
This branch is located in Masonville, and as a usual tradition for 5 guys, they serve meat which is fresh and soft.
The burger and French fries both were so delicious.
There are various choices for soft drinks as well.
The peanuts is served for free and it is also fresh and delicious
The staff are active and provide fast service.
I recommend the place for burger’s lovers.
Atmosphere: 5
Food: 5
Service: 5
Really disappointed with the experience. One of the staff members suddenly started yelling for no reason. No explanation, just shouting. It was super uncomfortable and honestly pretty shocking. They clearly don’t know how to talk to people properly.
Atmosphere: 3
Food: 3
Service: 1
Not sure if this was a one-off, but the fries were ridiculously salty. Way too much salt.
$30 for a burger, fries and milkshake… Don’t forget to tip! 🙄
Atmosphere: 3
Food: 3
Service: 3
Great food, especially the fries. But waaaayy over priced. $50 for two ppl. Burger and reg fries. No drinks. 50 bucks.
Atmosphere: 3
Food: 4
Service: 3
Everything is delicious. The shakes are my absolute favourite. You get your money's worth
Atmosphere: 5
Food: 5
Service: 5
Grumpy employees and over priced food.
Atmosphere: 2
Food: 4
Service: 3
Fell off, burgers are way too small. Overall quality went down a lot! The service at this locations pretty bad.
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Good for bad prices
Atmosphere: 2
Food: 4
Service: 4
Ok ok I've never eaten here before n I got a baby burger ($9.59) n it's better then Wendy's, burger king and McDonald's n their regular fries ($5.99) are so good...
Atmosphere: 5
Food: 5
Service: 5
Very good burgers, big sizes
Atmosphere: 4
Food: 5
Service: 4
Tried their cofee milkshake and it’s terrible the other milkshakes are great when I asked them to change they made me pay for the new one!! 🤣🤣
Atmosphere: 5
Food: 1
Service: 3
~With another increase in pricing, im reducing my 3 star to 1~
You still have WAY too many basic issues like burnt/undercooked fries, missed/wrong toppings, and now smaller portions too. Not worth it at all anymore, especially at well over $20+ per person. Go to a sit down restaurant or make your own lol!!
Staff really doesn't care at all anymore about quality. Sad to see it go downhill so quickly these past few years.
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