Holiday Inn & Suites London, an IHG Hotel

“I recently stayed at this Holiday Inn and was very disappointed with my experience. The hotel was under construction, which made for a very inconvenient stay. Key amenities like the fitness room were unavailable, and there was no prior notice about this. The staff seemed overwhelmed and understaffed, which resulted in delays and lackluster service. To make matters worse, security was a serious concern throughout my stay, making me feel uneasy. There was issues with homeless people coming in and out of the hotel several different times and walking the hallways. One was caught with items in his bag when asked at the front desk about their security. I was told that they have none. Overall, I was very disappointed, especially when I talked to their manager at the front desk with all of these concerns and nothing was done. He didn’t even write down any of the concerns that were brought up to him, I wouldn’t recommend staying here until the construction is complete, staffing is improved, and security issues are addressed.”

Service: 1

Very friendly staff and amazing housekeeping service.. However, pathetic front dest service. The front dest did nothing to stop the noise the other guests were making all night.

Clean and quiet.

Service: 4

Pool had grass in it. Elevators took forever. Housekeeping walked in while still asleep. Staff is so nice though.

Service: 3

Very pleased and impressed at the quality and service.
Room was very spacious. Bathroom sink was slow to drain, but it was repaired quickly with no fuss.
All the staff are polite and helpful. Sunil was exceptional at helping make some changes to my booking.
I would absolutely stay here again.

Service: 5

Wow this hotel needs new management. We booked a room MONTHS in advance for our wedding. At the time of booking the site stated only the fitness centre was under renovation.
We got to our room and there were holes in the walls, no baseboards, wires everywhere, and CLEARLY was a room currently under renovation. Why is The Holiday Inn allowing guests to stay in rooms currently under renovation!? It was an absolute mess. We got our money back. The front desk service was exceptional and so understanding and disagreed with the decision to rent these rooms. This hotel should get a visit from the fire dept to put a stop to this.

Service: 5

It was nice and clean but no microwave in the room

Service: 4

Elevators were brutal. Most times I just took the stairs.

Service: 3

Beds are comfortable however there are no hangers in the rooms or space to hang clothes. They are doing renovations so it’s a bit messy. The gym is closed.

Service: 2

Room “appeared”to be clean BUT the Mattress was badly stained. AC worked but had to turn it off because it was so loud. Bathroom fan did not work. Great Dove body/hair products which was nice. Pool looked like swamp water- do not recommend going in at all. No Breakfast included.
Elevators were scary to go into when they did finally arrive. Hotel was under some Reno’s at the time of my stay. Gym was closed. Paid just under $300 and I feel this was wayyyyy over priced for this hotel . I would not recommend this hotel at all.

Service: 1

Horrible stay however they are under construction so hopefully getting better

This is my go to hotel for staying in London! Always have a great experience and the front desk staff are very accommodating. The only thing i miss is complimentary breakfast!

Love staying at this hotel. Thank you!

Service: 5

Aarjus has been amazing! She is always helpful and extremely pleasant to deal with.

Service: 5

Stayed here over a weekend with the family. Realized quickly our toilet did not flush properly. Maintenance was quick to come and check it out, said he fixed it and left. I also found out that the pool was closed even though the IHG app and hotel website did not mention that. Its a shame because the family packed and was excited for the pool. When we left for our adventure and returned we realized things were different in our room. I quickly spoke with front desk and was told that staff did enter my room by accident as they were trying to drop off "hand soap" to another room. We did have the do not disturb sign on our door handle and there should be no reason why a staff member should continue to be in a room without the guests and touch things. This really put the family in a uncomfortable feeling. The staff were apologetic and offered a breakfast voucher to Mylos which is a horrible breakfast spot attatched to the hotel. I phoned with IHG to put in an investigation and come to some sort of resolution, but they do not do a single thing or care. They put all the onus on the hotel and thats it. Also the toilet was not repaired and continued its issues throughout the night when we returned. Its a shame that our stay here was so unpleasant, as our trust for IHG hotels is gone.

Service: 2