I was pleasantly surprised To go here today it was nice to see the service which awesome and it was great to see that people could actually speak English awesome thank you so much
Atmosphere: 4
Food: 3
Service: 5
London Citizen
It's kind of disappointing that this McDonald's can't get coffees right. As a former McDonald's worker at the Ingersoll location I know that it is busy sometimes however, when it comes to a simple two coffee order and you don't listen to the customers when they say how many cream or how many sweetener they want and you just give them an extra large coffee when they ask for a 4x4 or the second coffee which is supposed to be two cream and seven sweetener (I have to say seven sweetener because they never get the proper amount) and for 2 weeks straight it's never the right amount of additives I have to say the staff here really needs to be retrained on how to do McCafe. Also, the order listings at the front pickup window are meant to be there until the customer gets their order when I see people walking by and hitting the delete order button to show that the orders are going faster even though they're not that is against corporate policy. Unfortunately the latter statement isn't solely at this location but across London. The ticket number screen is there for customers to know when their order is ready. If you can't do the orders in a timely manner then accept the consequences of mandatory retraining you're not doing the customers any favors focusing on your store numbers over your customer order quality do a better job.
Okay unfortunately I have consistently gotten orders wrong from this location so as that happens I'll note them here for management or corporate
01/01/26 8 pm big Mac meal 2 apple pies > pies where not in bag store was not busy 02/01/26 11:53 3 extra large coffee 1 muffin one coffee was large instead of proper size (Brower order was on site for time stamp)
Atmosphere: 3
Food: 2
Service: 3
ebtihal Ahmad
Their food cold even if I ask for made it fresh đ
Atmosphere: 2
Food: 1
Service: 5
deepak
Completely Unacceptable â Management & Corporate Need to See This
Order #543 â London Highbury McDonaldâs
This was an absolutely unacceptable experience, made even worse by the fact that it happened on Christmas night.
Your team forgot an entire burger in our drive-thru order. Not a sauce, not fries â a full burger. When we called to report the mistake, the response from the employee Mackenna was dismissive and careless. We were told we had to come back immediately or nothing could be done. No flexibility. No apology worth mentioning. No attempt to help.
Let me be very clear: your mistake should not become the customerâs problem.
It was already 9:30 PM on Christmas night, and because of your error, one person in our group went hungry. Being told to drive back out late on a holiday just to fix your mistake is unacceptable customer service.
To make it even worse, the only âsolutionâ offered was a coupon to be mailed out â during a Canada Post strike, with no timeline and no guarantee. So not only were we left without the food we paid for, but we were also expected to just wait indefinitely and hope something shows up. Thatâs not a solution â thatâs avoiding responsibility.
This shows a serious lack of training, accountability, and basic customer care. Either staff are not being trained properly, or management simply doesnât care. Either way, this reflects extremely poorly on this location and on McDonaldâs as a brand.
Corporate and store management should absolutely review how this location handles customer complaints, because this experience was unacceptable by any standard.
Extremely disappointed. This location has lost our trust.
Atmosphere: 1
Food: 1
Service: 1
Cindy Kaiman
Helpful staff ,
Luis Baptista
You are not 24 7 stop lying ur only open drive thru false advertisement
John Austin
Very clean, super cool staff...I McLove it here!
Atmosphere: 5
Food: 5
Service: 5
Carla Devuono
I ordered 3 meals to go and did not receive napkins, straws, dipping sauce for the nuggets and the deluxe cheeseburger without mayo had mayo on it even though there was a sticker on the wrapper indicating no mayo. Terrible service!
Food: 1
Service: 1
whoanever
delivery⊠pretty disappointed⊠ordered a Big Mac grinch meal and opened the box to find the quaterpounder that was ordered on the side (still searching for the Big Mac)..in addition ordered 4 McDoubles 2 ways but thereâs only 3 in the bag⊠Total bummer to let someone down like that, weâre now cutting burgers in half so no one goes without. I recommend some greater attention to detail, just a suggestion!
The staff here need some more training about how to behave with delivery drivers they are so rude and make other feel low management need to change the staff who know customer service and i am talking about a big lady having purple hairs
Atmosphere: 1
Service: 1
Lisa Mcrobbie
Its a nice mcdonalds the self serve thinfs and foos to the table are convienent
Atmosphere: 4
Food: 5
Service: 5
Stephanie Szusz
Had supper here with our kids and I was overly impressed with the service. Everyone who helped us was kind, strong communicators, friendly and helpful. Impressed!
Atmosphere: 5
Food: 4
Service: 5
Leanne Mason
Has to be the most disappointing McDonald's I've ever been to. Always check your bag before leaving as they almost always screw something up. Long wait times as well. Staff are usually pretty friendly though. Not the cleanest restaurant, the kitchen is even worse
Atmosphere: 2
Food: 3
Service: 1
Rhonda Johnson
Worst McDonaldâs in the city of London. Canât get an order correct, EVER. I stopped asking for apple slices in the kids meals because they just give us fries anyway. 3 of 4 items incorrect tonight, Iâll drive the extra way for somewhere else. We gave enough chances
Big Mac was barely warm. Fries were ok
Atmosphere: 3
Food: 3
Service: 4
I was pleasantly surprised To go here today it was nice to see the service which awesome and it was great to see that people could actually speak English awesome thank you so much
Atmosphere: 4
Food: 3
Service: 5
It's kind of disappointing that this McDonald's can't get coffees right. As a former McDonald's worker at the Ingersoll location I know that it is busy sometimes however, when it comes to a simple two coffee order and you don't listen to the customers when they say how many cream or how many sweetener they want and you just give them an extra large coffee when they ask for a 4x4 or the second coffee which is supposed to be two cream and seven sweetener (I have to say seven sweetener because they never get the proper amount) and for 2 weeks straight it's never the right amount of additives I have to say the staff here really needs to be retrained on how to do McCafe. Also, the order listings at the front pickup window are meant to be there until the customer gets their order when I see people walking by and hitting the delete order button to show that the orders are going faster even though they're not that is against corporate policy. Unfortunately the latter statement isn't solely at this location but across London. The ticket number screen is there for customers to know when their order is ready. If you can't do the orders in a timely manner then accept the consequences of mandatory retraining you're not doing the customers any favors focusing on your store numbers over your customer order quality do a better job.
Okay unfortunately I have consistently gotten orders wrong from this location so as that happens I'll note them here for management or corporate
01/01/26 8 pm big Mac meal 2 apple pies > pies where not in bag store was not busy
02/01/26 11:53 3 extra large coffee 1 muffin one coffee was large instead of proper size (Brower order was on site for time stamp)
Atmosphere: 3
Food: 2
Service: 3
Their food cold even if I ask for made it fresh đ
Atmosphere: 2
Food: 1
Service: 5
Completely Unacceptable â Management & Corporate Need to See This
Order #543 â London Highbury McDonaldâs
This was an absolutely unacceptable experience, made even worse by the fact that it happened on Christmas night.
Your team forgot an entire burger in our drive-thru order. Not a sauce, not fries â a full burger. When we called to report the mistake, the response from the employee Mackenna was dismissive and careless. We were told we had to come back immediately or nothing could be done. No flexibility. No apology worth mentioning. No attempt to help.
Let me be very clear: your mistake should not become the customerâs problem.
It was already 9:30 PM on Christmas night, and because of your error, one person in our group went hungry. Being told to drive back out late on a holiday just to fix your mistake is unacceptable customer service.
To make it even worse, the only âsolutionâ offered was a coupon to be mailed out â during a Canada Post strike, with no timeline and no guarantee. So not only were we left without the food we paid for, but we were also expected to just wait indefinitely and hope something shows up. Thatâs not a solution â thatâs avoiding responsibility.
This shows a serious lack of training, accountability, and basic customer care. Either staff are not being trained properly, or management simply doesnât care. Either way, this reflects extremely poorly on this location and on McDonaldâs as a brand.
Corporate and store management should absolutely review how this location handles customer complaints, because this experience was unacceptable by any standard.
Extremely disappointed. This location has lost our trust.
Atmosphere: 1
Food: 1
Service: 1
Helpful staff ,
You are not 24 7 stop lying ur only open drive thru false advertisement
Very clean, super cool staff...I McLove it here!
Atmosphere: 5
Food: 5
Service: 5
I ordered 3 meals to go and did not receive napkins, straws, dipping sauce for the nuggets and the deluxe cheeseburger without mayo had mayo on it even though there was a sticker on the wrapper indicating no mayo. Terrible service!
Food: 1
Service: 1
delivery⊠pretty disappointed⊠ordered a Big Mac grinch meal and opened the box to find the quaterpounder that was ordered on the side (still searching for the Big Mac)..in addition ordered 4 McDoubles 2 ways but thereâs only 3 in the bag⊠Total bummer to let someone down like that, weâre now cutting burgers in half so no one goes without. I recommend some greater attention to detail, just a suggestion!
Food: 4
Service: 2
Restaurantji Recommends
The staff here need some more training about how to behave with delivery drivers they are so rude and make other feel low management need to change the staff who know customer service and i am talking about a big lady having purple hairs
Atmosphere: 1
Service: 1
Its a nice mcdonalds the self serve thinfs and foos to the table are convienent
Atmosphere: 4
Food: 5
Service: 5
Had supper here with our kids and I was overly impressed with the service. Everyone who helped us was kind, strong communicators, friendly and helpful. Impressed!
Atmosphere: 5
Food: 4
Service: 5
Has to be the most disappointing McDonald's I've ever been to. Always check your bag before leaving as they almost always screw something up. Long wait times as well. Staff are usually pretty friendly though. Not the cleanest restaurant, the kitchen is even worse
Atmosphere: 2
Food: 3
Service: 1
Worst McDonaldâs in the city of London. Canât get an order correct, EVER. I stopped asking for apple slices in the kids meals because they just give us fries anyway. 3 of 4 items incorrect tonight, Iâll drive the extra way for somewhere else. We gave enough chances
Food: 1
Service: 5
Loading...