Nespresso

I rated service 5 star because service was excellent. The associate was kind and helpful. She informed me that there would be a .25 charge for a bag. The bags Nespresso supplies are paper and recyclable. The bag charge is unnecessary and find it extremely insulting. So much so I will give in and begin purchasing my pods at Costco. This is principle for me and Nespresso London should value their customers a little bit more than squeezing an extra quarter out of them. Disrespectful to say the least. Please do better Nespresso. I want to remain a customer.

Excellent Service from Rimaz!!
She provided outstanding customer service, friendly, knowledgeable, and incredibly helpful. Highly recommend!

All are great .... ask for Ricardo!
Unique experience for sure

I come here all the time, but it’s almost never a good experience. The staff are arrogant and will make you feel stupid for asking questions. They will give you attitude if you decline any promotional deals. Please do better.

This review does not reflect the masonville location.
I came home today to a dead nespresso coffee maker.
I contacted nespresso's chat and spoke to a gentleman that wanted to go above and beyond by shipping a new machine to me, I continued to answer his questions and once he found out I was calling from Canada, there was nothing he could do. He urged me to contact nespresso canada.
I called nespresso Canada, to whom I spoke with a nespresso employee that walked me though troubleshooting. He did declare the unit dead. Once he determined the unit was dead, he said there was nothing he could do as far as warranty goes. I asked why can the American nespresso send me a new unit but Canada can't do anything. He stated the American nespresso was probably trying to extend the warranty. I ask myself, why can't nespresso Canada do the same?
For a coffee maker that is priced higher than any other coffee pod brewer and coffee pods priced higher than any other pod manufacturer, I expected better quality.
This is the second unit I have had due to the units no longer working. Even with the special descaling kits etc. I have spoken to other people that have had these units and they said they have had the same issues and now no longer have the nespresso coffee maker in there homes.
It is really unfortunate that the same company can offer such a different customer experience.

They need to open a store in Windsor Ontario

The staff are always very friendly and knowledgeable about their products. They offer great recommendations and samples of their coffee so you will never walk out with a box you don't like!

Very rude employee unprofessional guy that work there was very rude when we asked about a price of machine , never seen a I d I o t like him in customer service ,🤮🤮🤮🤮🤮🤮never going back , will shop online

nice little shop. I came in looking for the commercial pods but unfortunately they are only on-line items or found at larger stores. Regardless, Ricardo was helpful in showing me the retail machines and treated me to a fantastic coffee. I’ll likely return for a home machine.

I am writing to express my disappointment with the service I received yesterday when purchasing a coffee capsules. Unfortunately, the staff member I interacted with was extremely rude and unprofessional. He failed to greet me with even a simple 'Hello'.

This kind of behavior is unacceptable and will likely drive customers away. I suggest taking steps to improve your customer service

Service: 1

Last November, we purchased a Nespresso Vertuo. It has been nonstop problems. After multiple phone calls to their helpline, I sent it away for repair. I've had 4 phone calls since then. I've been told I should run the cleaning cycle after every 7 cups of coffee. I've asked to have it replaced and have been told that my maintenance is the problem. As the year warranty is about to expire, I will have to buy my next machine from their competitors. It's a shame! I love their coffer!

Service: 1

We had an issue with the machine we bought but staff there was so helpful and they did such a great job listening to our concerns and make sure everything is going well it was a good experience.

Atmosphere: 5

Food: 5

Service: 5

Impeccable service, excellent coffee!

Atmosphere: 5

Food: 5

Service: 5

I visited this location to purchase a new machine, as I wanted to update from an Original to a Vertuo. I was helped by Leo, who was incredibly friendly and knowledgeable. I appreciated his unhurried manner, to explain the differences in the various models and for his suggestions for various coffee to try. He showed an exceptional degree of customer service that was greatly appreciated!

Atmosphere: 5

Service: 5

Machine don’t work wellCall and they trying to fix over the phoneBought lots of coffee and can’t use the machine waste of moneyPerson over the phone keeps trying you to by new machineNot good for business if any one need free coffee pods I have over 300 different flavours they are no use for me nowDon’t recommend to anybody nespresso