New York Fries Masonville Place

Waited almost 30 minutes to place our order and receive our food, which had the incorrect toppings on one hot dog. Additionally, the staff member making our loaded fries dropped the entire bottle of sour cream into our fries and then continued to put sour cream on the fries and serve them to us. When I point out to the employee that I had just watched her do that and it was disgusting to try and serve it she then rolled her eye and gave us terrible attitude. We choose New York fries regularly when we visit the mall, however between the extremely slow service, the incorrect toppings, food handling concerns and terrible attitude from the staff we will not be returning to this location.

Employees get really mad if you go there 20 min before they close.
And even serve you the worst fries ever. I used to live new york fries because they were always freshly made. But this location completely changed my view about the store. I am not gonna be back there ever.

Atmosphere: 2

Food: 1

Service: 1

The manager james is amazing. hard working, and just a genuine, caring person. He serves fantastic customer service to his customers. My mother in-law and i went in today and i just couldn’t believe how upbeat he was, he just made us happy right away too. The works poutine he made is amazing. Thank you james! Have a blessed day
Syd & Michelle

Atmosphere: 5

Food: 5

Service: 5

If your employees are mad about orders 15 minutes before they close then they should say no more orders.

Came at 4:40 for a hotdog and was snapped at by the worker for not telling the cashier the hotdog toppings? Wasn’t asked at the cash. Was only asked the drink. It takes 2 seconds to put mustard on a hotdog.

Clearly the employees need some customer service training or more staff.

The mall closes at 5 on Sundays. Sorry they have to work until 5.

Service: 1

Worst service till now. Employee told us they don't have enough fries so they cant take one more veggie fries order and near to closing so they can't take our order. But took order for fries in front of us for other people. Felt bit discriminating. Not coming here again.

Food: 5

Service: 1

Had a terrible experience with the staff at this location from 4-4:15 today. When my sister walked up to order a small fries, she was told that I hey couldn’t take her order because they were too busy. Even though nobody was around that is understandable, so she walked away but not even 10 seconds later she sees that two other girls are getting their order taken. She was confused so she walked up to the girls to ask them what they had ordered because maybe there was something else she would be able to order. They told her they both ordered a small fries. She then came and got me and told me the situation and I walked up with her to try and order and once again we were rudely told that we would not be able to order because they were “too busy”. I then asked how long it would take and all the employees looked at me like I had 5 heads and responded “I don’t know” or “maybe five minutes, maybe more”. We understand being busy and dealing with multiple orders at once aa the ignorance of the employees had nothing to do with that. As a teenager who works in customer service myself I was mortified by the lack of professionalism and even kindness by these employees. Wish I could say the fries were good but we didn’t even get to order!!
Did

Atmosphere: 1

Food: 1

Service: 1

Keira is perhaps the most bubbly, friendly, and upbeat person I have ever had the privilege of speaking to. Outstanding and welcoming customer service.

Atmosphere: 4

Food: 4

Service: 5

Absolutely terrible worst fries ever
I have been going here for years ..
Hadn't been there since COVID 4 yrs now
Fries don't taste the same don't look the same and definitely were not cooked at all

Atmosphere: 1

Food: 1

Service: 1

Fast and friendly service. The large veggie fries that we got were hot, fresh, crispy, and loaded with toppings. No complaints and we left satisfied. Definitely a good option if you're craving loaded fries while at the mall.

Atmosphere: 5

Food: 5

Service: 5

I ordered online. I’ve ordered from here before, and noticed they undercook them, asked for them to be “a little well done” in the special instruction. They came almost mockingly undercooked this time. I think I’m done ordering here. It’s a shame too because I really like New York fries at other locations

Food: 1

The boy that was working cash today April 22nd at 1pm is VERY sweet his kindness literally radiates, it genuinely made my day ? I’m using this on an old email address I used to use to pretend to be Santa so I can hide my identity because this is embarrassing ?? But I think he has earrings, he’s such a sweetheart give him a raise immediately

I just bought a large fries and half of them were not cooked fully

Atmosphere: 2

Food: 1

Service: 4

I am pretty sure a potato does not cost that much.

Atmosphere: 1

Food: 1

Service: 3

One of the better poutines to get around

Atmosphere: 4

Food: 5

Service: 5

Gave whole order wrong…Ordered veggie fries gave me just fries,,,,,2nd order no gravy on butter chicken poutine…..these young kids dont want to work nowadays ….change your staff….

Atmosphere: 1

Food: 1

Service: 1