I am beyond disappointed with my recent experience at Osmow’s Shawarma. I specifically ordered a falafel wrap (I am vegetarian) and even left special instructions, yet I was given a chicken wrap instead. This is not just careless, it’s completely unacceptable. I picked up my order around 11:15 PM, and the staff member who prepared it was more focused on her phone and blasting music than paying attention to my order. When I got home after midnight and opened the wrap, I immediately noticed a strong odor and discovered it was chicken. By this time, the restaurant was already closed at 12:00 AM, leaving me with no option to go back and fix their mistake. Now not only am I left without dinner, but I also had an experience that was completely disrespectful to my dietary choice. I expect a full refund and hope management takes this seriously. If staff cannot focus on their job, then customers will continue to have these frustrating experiences.
Atmosphere: 1
Food: 1
Service: 1
Daniella Steele
Amazing food! Good portions for the price. Quick and friendly service.
Atmosphere: 4
Food: 5
Service: 5
Aakarshan Wadhwa
Excellent service! The staff were super friendly, fast, and welcoming. They really make the whole shawarma experience even better.
Recommended dishes: Chicken on the Rocks
sukhraj singh
The girl working there Umang was really good and fast. Will be coming back soon
Atmosphere: 5
Food: 5
Service: 5
Charan Saini678
They Put bare minimum chicken very bad at chicken portions Richmond one is great in portioning but this location sucks never order from here
Ansh Malviya
My order was missing 1 out of 2 items even after arriving 20 minutes behind estimated delivery time and only got 75% of the money refunded!
Carlos Renteria
Excellent service and excellent tastes
Food: 5
Service: 5
Janet Pettinger
My company arranged a large order of 31 individual meals with Clarke Road Osmow's. We sent the order in at 9:15am and picked it up at 11:35 am on the same day. The order was ready on time and the food was prepared and packaged to perfection! I can't say enough about how accommodating, friendly and welcoming the Manager and Staff were! Amazing experience and we plan to continue placing large orders once every month with them!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma Poutine, Greek Salad, Beef Shawarma Poutine, Mixed on the Rocks, Chicken Shawarma Wrap Box
Sid Bhardwaj
Isha makes the best wraps 😍😍
MARIO SENEIOR
I love Osmow’s and this hands down is one of the friendliest locations specially isha is so friendly and exactly knows my order as soon as I walk in lol! It is a good location and the food is 100% value for money
I’m a regular customer here, and today I ordered my usual wrap box for take out. Not sure if the person was new, but they forgot to add garlic sauce to the rice. I literally had to throw the rice away. Totally disappointed. This happened on July 11 at 4.30 pm
Food: 1
Rachana Bhashkaruni
Damn the chicken on rocks, I wish I get more garlic sauce as much as on every bite😋that's my comfort food.
Chris Sheeler
Shashi and Aarzu are awesome. Love this location!
Atmosphere: 5
Food: 5
Service: 5
kruti dholakia
Went there with 3 of my friends today and the girl serving me was really nice. Ordered the new walking shawarma Doritos. And it was really good and the girl serving me i belive her name is Isa . She was really nice and helped with my order. Nice customer service and food will be back there for sure. Thanks
Atmosphere: 5
Food: 5
Service: 5
Ayman Ahmed
Visited the store after a long day of work yesterday. The food, service and the pace of work was astounding! The girl at the front said her name was Isha. She gave us an amazing service, spoke to us nicely and helped us even decide was was best for us to eat. I really appreciate this kind of service from a food joint. This is going to be my go to place for sure!
I am beyond disappointed with my recent experience at Osmow’s Shawarma. I specifically ordered a falafel wrap (I am vegetarian) and even left special instructions, yet I was given a chicken wrap instead. This is not just careless, it’s completely unacceptable.
I picked up my order around 11:15 PM, and the staff member who prepared it was more focused on her phone and blasting music than paying attention to my order. When I got home after midnight and opened the wrap, I immediately noticed a strong odor and discovered it was chicken.
By this time, the restaurant was already closed at 12:00 AM, leaving me with no option to go back and fix their mistake. Now not only am I left without dinner, but I also had an experience that was completely disrespectful to my dietary choice.
I expect a full refund and hope management takes this seriously. If staff cannot focus on their job, then customers will continue to have these frustrating experiences.
Atmosphere: 1
Food: 1
Service: 1
Amazing food! Good portions for the price. Quick and friendly service.
Atmosphere: 4
Food: 5
Service: 5
Excellent service! The staff were super friendly, fast, and welcoming. They really make the whole shawarma experience even better.
Recommended dishes: Chicken on the Rocks
The girl working there Umang was really good and fast. Will be coming back soon
Atmosphere: 5
Food: 5
Service: 5
They Put bare minimum chicken very bad at chicken portions Richmond one is great in portioning but this location sucks never order from here
My order was missing 1 out of 2 items even after arriving 20 minutes behind estimated delivery time and only got 75% of the money refunded!
Excellent service and excellent tastes
Food: 5
Service: 5
My company arranged a large order of 31 individual meals with Clarke Road Osmow's. We sent the order in at 9:15am and picked it up at 11:35 am on the same day. The order was ready on time and the food was prepared and packaged to perfection! I can't say enough about how accommodating, friendly and welcoming the Manager and Staff were! Amazing experience and we plan to continue placing large orders once every month with them!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma Poutine, Greek Salad, Beef Shawarma Poutine, Mixed on the Rocks, Chicken Shawarma Wrap Box
Isha makes the best wraps 😍😍
I love Osmow’s and this hands down is one of the friendliest locations specially isha is so friendly and exactly knows my order as soon as I walk in lol! It is a good location and the food is 100% value for money
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’m a regular customer here, and today I ordered my usual wrap box for take out. Not sure if the person was new, but they forgot to add garlic sauce to the rice. I literally had to throw the rice away. Totally disappointed.
This happened on July 11 at 4.30 pm
Food: 1
Damn the chicken on rocks, I wish I get more garlic sauce as much as on every bite😋that's my comfort food.
Shashi and Aarzu are awesome. Love this location!
Atmosphere: 5
Food: 5
Service: 5
Went there with 3 of my friends today and the girl serving me was really nice. Ordered the new walking shawarma Doritos. And it was really good and the girl serving me i belive her name is Isa . She was really nice and helped with my order. Nice customer service and food will be back there for sure.
Thanks
Atmosphere: 5
Food: 5
Service: 5
Visited the store after a long day of work yesterday. The food, service and the pace of work was astounding! The girl at the front said her name was Isha. She gave us an amazing service, spoke to us nicely and helped us even decide was was best for us to eat. I really appreciate this kind of service from a food joint. This is going to be my go to place for sure!
Atmosphere: 5
Food: 5
Service: 5
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