Ozen Korea used to be my favorite spot for Korean food, whether for takeout or dine-in. Unfortunately, my recent visits this year have been incredibly disappointing. The food quality has significantly dropped – the spicyseafood soup was bland, and the pork belly for two was extremely dry, (more like bacon than the tender pork I remember). This isn’t the Ozen Korea I enjoyed in past years, and I’m genuinely disappointed to write this review.
Food: 1
Charlotte Joy
☆ Kimchi pancake really fluffy and tasty! ☆ service great
X bibimbop only had choy and cucumbers (no bean sprouts or carrots) X Rice cake with fish cake tteboki was small for price imo
Dietary restrictions: All dishes peanut-free
Kid-friendliness: Baby high chairs are available. There was no change table available.
Atmosphere: 5
Food: 4
Service: 5
Bruce
Good bang for your buck-huge portion sizes! Jajangmyun was rather flavourless unfortunately.
Atmosphere: 4
Food: 3
Service: 4
Tammy Dewhirst
Child had a doctor appointment in London and our tradition is to get Korean food. They chose this restaurant based on the pictures and it did not disappoint. I got the Stone Bowl BibimBap with beef. It was super tasty and fresh and the game changer was the hot sauce. Mixed with the egg yolk and crispy rice, I'm craving it now. Kid and husband got Bulgogi and Spicy Pork Hot Plates respectively. It was a lot of food for a great price! I don't eat Pork but I tried the kid's beef and it was super tender and extremely well spiced. The service was very good.
The only thing I didn't understand, and this isn't something to deduct points for, but they were playing K-Pop on the screens (muted) but American pop music on the speakers. I did hear one BTS song that I recognized from the Korean show where Korean stars operate a restaurant as one the band members was a cast member on the show and I think the song came out at that time but otherwise, it was Katy Perry and Pink and that sort of music. Maybe it was the time we were there....right around noon. I say we're in a Korean restaurant, lets hear the K-Pop!
Atmosphere: 5
Food: 5
Service: 5
nduku ra
The one who is at the reception, he is a male and short hair , he is so rude and ignore the customers, one of the worst service I have ever received , I never recommend this place anyone , they only treat the people who knows thier language nice and good , if you don’t know language you just sit right there by ignoring , worst experience!! And after waiting for long period of time , they won’t put lids properly on food and leaks everywhere, so Disgusting. Make sure you talk to that guy at reception, and don’t disrespect anyone online or offline ,
Atmosphere: 1
Food: 3
Service: 1
Justin Cheong
The staff is very friendly but the food is the worst. I heard it's the only Korean restaurant in London. If you try Korean food in Toronto's Korea town, you'll understand why I only gave it 2 stars.
Angella Kyabaggu
I order from Uber for the 3rd time this month & I went in-store for pick up. I was never disappointed with the food. Only thing they look at me differently because I was not a Korean. I didn't care what was going through their mind because their food is great & I really enjoy it. It is also good for different cultures to explore different cultures food as I do not discriminate when it comes to my satisfaction for good food LOL. However i do recommend trying this restaurant. you will not regret or be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Raiyan Khair
Classic spot in London for good Korean bites. Frequented this place often when I was a student at Western. Big portions and decent prices, a dream when living on a student budget.
Atmosphere: 4
Food: 4
Service: 4
Jaxxyn May
I got the chicken hot plate. Be careful of bones in the chicken that's mostly been removed from the bone minus tiny surprise bones. They should have just left it on the bone so there would be less surprises while eating. That said it definitely made me slow down how quickly I was eating it. Will never order from this location. I really miss the korean restaurant that used to be near me, this was not a good substitute.
Food: 2
Roma Botyuk
I’ve been living in London for around 9 years now and this has been my go to spot for most of my time here. In the past year or so I’ve noticed the quality of food go down and I stopped going as often. I tried going again recently and my experience was just awful. So much so that I want to post this and warn that people don’t go near the place.
I bought two dishes - the gamjatang (I think that’s how you spell it) hot pot, and roasted pork hot plate.
The hot plate was good at first but then had clearly spoiled pork. We called over the waitress and informed her. I told her - this tastes spoiled, would you be able to throw this out and replace it with just half (roughly how much we ate). She said not to worry they would replace the whole plate. Not necessary, but kind of her.
She brought out the plate and shortly after we noticed that the plate was piping hot (more than usual) and most pork was charred. Meaning that they simply threw it on the grill in the back, charred it, and presented it as new. This was disappointing because it was an obvious disregard on their behalf. A conscious choice was made which to me reflects the attitude of the restaurant.
Afterwards we started eating the hot pot and noticed it was off as well.
The waitress came by and asked if the hot plate was better. Again disappointing because she is aware of what was done, and it was almost a spit in the face to see if their machination worked. It was disheartening.
Took the food home, thought I could salvage some of it. I couldn’t salvage the hot pot at all. Salvaged some of the hot plate.
As I was finishing it off, found a metal shaving in the food about an inch long and a few mm wide. Probably from some rigid aluminum wrapping.
Overall disappointing and at the end, and might have caused injury.
I am usually extremely lenient with the food. There can be a bad batch, it gets sent back, everything gets resolved no problem.
This time I couldn’t find a rationalization. A conscious choice was made to return my food burnt and not replaced. This, in addition to the year or so beforehand, shows to me complacency, disregard, and a complete degradation in moral standards. The result here is someone being poisoned, injured, and definitely feeling like you have been shortchanged coming out of it.
Completely disappointed and no longer coming here or bringing anyone here. Unfortunate because this used to be one of my favourite places for a long time.
Pretty good service and building. Almost everything on the menu is great, just avoid the katsu, jjamppong, and jajangmyeon.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Soup, Spicy Beef Soup
carry john
This place is cheating. Charge different price on the menu. We ordered 6 items for our group, They charged more over 3 items. Watch your bills.
Atmosphere: 2
Food: 3
Service: 2
Sadi Mangar
So delicious!!!
Food: 5
Recommended dishes: Spicy Seafood Noodles Korean Style
Canhao zhou
Their old lady is so rude. But the Korean food is good
Atmosphere: 1
Food: 4
Service: 1
Rose Megill
I loved my experience at Ozen. At our table they had a little bell that you could use to call the waiter and I found that so handy (not that I had to use it very much anyway, but it was a nice feature). My mom and I ordered tteokbokki, spicy pork, and bulgogi and they were all very flavourful and the pork and beef were both very tender. I found their banchan to be especially good, with the oi muchim (cucumber) as my favourite. I find not every Korean restaurant includes that dish so I was very happy when I saw they brought it. Extremely friendly and quick service as well which was great because we were starving. My only "'complaint" is that in the section where we were sitting, the tables were a little too close together, so my chair was pushed right up against the person behind me. But it was fine, honestly.
If I'm ever in London again I will absolutely be back. ?
Ozen Korea used to be my favorite spot for Korean food, whether for takeout or dine-in. Unfortunately, my recent visits this year have been incredibly disappointing. The food quality has significantly dropped – the spicyseafood soup was bland, and the pork belly for two was extremely dry, (more like bacon than the tender pork I remember). This isn’t the Ozen Korea I enjoyed in past years, and I’m genuinely disappointed to write this review.
Food: 1
☆ Kimchi pancake really fluffy and tasty!
☆ service great
X bibimbop only had choy and cucumbers (no bean sprouts or carrots)
X Rice cake with fish cake tteboki was small for price imo
Dietary restrictions: All dishes peanut-free
Kid-friendliness: Baby high chairs are available. There was no change table available.
Atmosphere: 5
Food: 4
Service: 5
Good bang for your buck-huge portion sizes! Jajangmyun was rather flavourless unfortunately.
Atmosphere: 4
Food: 3
Service: 4
Child had a doctor appointment in London and our tradition is to get Korean food. They chose this restaurant based on the pictures and it did not disappoint. I got the Stone Bowl BibimBap with beef. It was super tasty and fresh and the game changer was the hot sauce. Mixed with the egg yolk and crispy rice, I'm craving it now. Kid and husband got Bulgogi and Spicy Pork Hot Plates respectively. It was a lot of food for a great price! I don't eat Pork but I tried the kid's beef and it was super tender and extremely well spiced. The service was very good.
The only thing I didn't understand, and this isn't something to deduct points for, but they were playing K-Pop on the screens (muted) but American pop music on the speakers. I did hear one BTS song that I recognized from the Korean show where Korean stars operate a restaurant as one the band members was a cast member on the show and I think the song came out at that time but otherwise, it was Katy Perry and Pink and that sort of music. Maybe it was the time we were there....right around noon. I say we're in a Korean restaurant, lets hear the K-Pop!
Atmosphere: 5
Food: 5
Service: 5
The one who is at the reception, he is a male and short hair , he is so rude and ignore the customers, one of the worst service I have ever received , I never recommend this place anyone , they only treat the people who knows thier language nice and good , if you don’t know language you just sit right there by ignoring , worst experience!! And after waiting for long period of time , they won’t put lids properly on food and leaks everywhere, so Disgusting.
Make sure you talk to that guy at reception, and don’t disrespect anyone online or offline ,
Atmosphere: 1
Food: 3
Service: 1
The staff is very friendly but the food is the worst. I heard it's the only Korean restaurant in London. If you try Korean food in Toronto's Korea town, you'll understand why I only gave it 2 stars.
I order from Uber for the 3rd time this month & I went in-store for pick up.
I was never disappointed with the food. Only thing they look at me differently because I was not a Korean. I didn't care what was going through their mind because their food is great & I really enjoy it. It is also good for different cultures to explore different cultures food as I do not discriminate when it comes to my satisfaction for good food LOL. However i do recommend trying this restaurant. you will not regret or be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Classic spot in London for good Korean bites. Frequented this place often when I was a student at Western. Big portions and decent prices, a dream when living on a student budget.
Atmosphere: 4
Food: 4
Service: 4
I got the chicken hot plate. Be careful of bones in the chicken that's mostly been removed from the bone minus tiny surprise bones. They should have just left it on the bone so there would be less surprises while eating. That said it definitely made me slow down how quickly I was eating it. Will never order from this location. I really miss the korean restaurant that used to be near me, this was not a good substitute.
Food: 2
I’ve been living in London for around 9 years now and this has been my go to spot for most of my time here. In the past year or so I’ve noticed the quality of food go down and I stopped going as often. I tried going again recently and my experience was just awful. So much so that I want to post this and warn that people don’t go near the place.
I bought two dishes - the gamjatang (I think that’s how you spell it) hot pot, and roasted pork hot plate.
The hot plate was good at first but then had clearly spoiled pork. We called over the waitress and informed her. I told her - this tastes spoiled, would you be able to throw this out and replace it with just half (roughly how much we ate). She said not to worry they would replace the whole plate. Not necessary, but kind of her.
She brought out the plate and shortly after we noticed that the plate was piping hot (more than usual) and most pork was charred. Meaning that they simply threw it on the grill in the back, charred it, and presented it as new. This was disappointing because it was an obvious disregard on their behalf. A conscious choice was made which to me reflects the attitude of the restaurant.
Afterwards we started eating the hot pot and noticed it was off as well.
The waitress came by and asked if the hot plate was better. Again disappointing because she is aware of what was done, and it was almost a spit in the face to see if their machination worked. It was disheartening.
Took the food home, thought I could salvage some of it. I couldn’t salvage the hot pot at all. Salvaged some of the hot plate.
As I was finishing it off, found a metal shaving in the food about an inch long and a few mm wide. Probably from some rigid aluminum wrapping.
Overall disappointing and at the end, and might have caused injury.
I am usually extremely lenient with the food. There can be a bad batch, it gets sent back, everything gets resolved no problem.
This time I couldn’t find a rationalization. A conscious choice was made to return my food burnt and not replaced. This, in addition to the year or so beforehand, shows to me complacency, disregard, and a complete degradation in moral standards. The result here is someone being poisoned, injured, and definitely feeling like you have been shortchanged coming out of it.
Completely disappointed and no longer coming here or bringing anyone here. Unfortunate because this used to be one of my favourite places for a long time.
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
Pretty good service and building. Almost everything on the menu is great, just avoid the katsu, jjamppong, and jajangmyeon.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Soup, Spicy Beef Soup
This place is cheating. Charge different price on the menu.
We ordered 6 items for our group, They charged more over 3 items.
Watch your bills.
Atmosphere: 2
Food: 3
Service: 2
So delicious!!!
Food: 5
Recommended dishes: Spicy Seafood Noodles Korean Style
Their old lady is so rude. But the Korean
food is good
Atmosphere: 1
Food: 4
Service: 1
I loved my experience at Ozen. At our table they had a little bell that you could use to call the waiter and I found that so handy (not that I had to use it very much anyway, but it was a nice feature). My mom and I ordered tteokbokki, spicy pork, and bulgogi and they were all very flavourful and the pork and beef were both very tender. I found their banchan to be especially good, with the oi muchim (cucumber) as my favourite. I find not every Korean restaurant includes that dish so I was very happy when I saw they brought it. Extremely friendly and quick service as well which was great because we were starving. My only "'complaint" is that in the section where we were sitting, the tables were a little too close together, so my chair was pushed right up against the person behind me. But it was fine, honestly.
If I'm ever in London again I will absolutely be back. ?
Atmosphere: 5
Food: 5
Service: 5
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