I want to express my deep frustration with the consistent poor service and quality I’ve received from this Pita Pit location. As a returning customer, I had hoped for a better experience over time, but unfortunately, the service and food quality continue to be unacceptable. I have experienced long wait times on multiple occasions over 10 minutes even when the store is EMPTY. Last month I uber order a pita filled with an overwhelming amount of onions about three full cups even though I did NOT request onions at all. Most recently, I uber order that was incorrect and completely falling apart. It was not remotely close to what I ordered, and the presentation was unacceptable. The customer service is equally disappointing. Staff often come across as rude, inattentive, and unable to clearly understand basic orders or requests, whether in-store or online. There is a consistent lack of professionalism and care, and it shows in the product and the service. This level of service is unacceptable for any business, let alone one that relies on repeat customers. I urge you to address the quality of staffing and training at this location. As it stands, I will not be returning unless clear improvements are made.
Violet Ellis
Amazing service! Friendly staff as soon as I walked in!
christina scherger
Always fresh and delicious! The staff are friendly and quick, and the portions are perfect. Great spot for a healthy meal on the go!
lottiwils
Awful. Pita pit has always been a go to. Always fresh and clean. Not today. I had point to use that’s why I decided on this today. I was charged too much then told she can’t do anything because they don’t issue refunds!! I had to ask them to replenish empty veggies which took her awhile in the back. When I entered I was the only customer. 10 mins later another customer put her order in. This whole process for getting this over priced barely fresh pita was 36 mins. I wasn’t rude in fact I felt a bit bad because the 2nd employee was wondering around and no help. But most of this was common sense. No customer service. Rude and incompetent for such a task.
Rob Gabriele
Friendly staff
Hari vankina
Great service. Neel is the best guy
Finn Vanderzwan
Very kind employees and great food!
Rebecca M.
falafel is my favourite and adding veggies to the grill is my fav.
JD BHATT
- stop and go.
Very good co operative staff. Clean and nice. Fast and responsive staff. Good for quick stop by Special Dhwani is so co operative.
Chad
You guys should be charged for serving these poor excuses of rice bowls you got. I ordered one rice bowl, and it gets brought over a total mess.. container crushed by the chocolate milk. order 3 smoothies, and you guys forget one. 3 smoothies and one rice bowl, and it managed to be a pure mess.
One of the best pitas I’ve had!! I live out of town but come to London for work and this will be the only location I’ll come to now that I’ve had it ! Very fresh toppings and good portions. I had the southwest chicken and I’ve probably eaten 500+ pitas as I worked at a location for 3 years and this was by far the best one. The point system was down due to their internet being down, but the staff was very apologetic and helpful. 10/10
Atmosphere: 5
Food: 5
Service: 5
Frank Parker
Very upset.. they wouldn’t let me and daughter order an our pitas as meal and not take the cookies or chips. It’s cheaper to order as a meal if you want a drink.. I explained to her that I didn’t want the chips but please put it through as a meal.. so I told her I’d donate my chips to the next person in line.. a terrible experience trying to get an extra 7 dollars from us.
Atmosphere: 1
Food: 1
Service: 1
Danny Hoag
One girl working here trying to run the grill, the cash, make the pitas, took forever to get my food and clearly her dad owns the business and is being cheap trying to save money on having no employees, I will not be back.
Atmosphere: 1
Food: 1
Service: 1
AMIR SHAIKH
It's our favourite place to go for last minute supper. she made best salad we ever have had . She is super friendly ? . I will definitely visit this place because of her customer service .
Thanks to Dhwani,
Atmosphere: 5
Food: 5
Service: 5
Krista Concepcion
Anstieena was very helpful and provided excellent customer service!
I want to express my deep frustration with the consistent poor service and quality I’ve received from this Pita Pit location. As a returning customer, I had hoped for a better experience over time, but unfortunately, the service and food quality continue to be unacceptable.
I have experienced long wait times on multiple occasions over 10 minutes even when the store is EMPTY. Last month I uber order a pita filled with an overwhelming amount of onions about three full cups even though I did NOT request onions at all. Most recently, I uber order that was incorrect and completely falling apart. It was not remotely close to what I ordered, and the presentation was unacceptable.
The customer service is equally disappointing. Staff often come across as rude, inattentive, and unable to clearly understand basic orders or requests, whether in-store or online. There is a consistent lack of professionalism and care, and it shows in the product and the service.
This level of service is unacceptable for any business, let alone one that relies on repeat customers. I urge you to address the quality of staffing and training at this location. As it stands, I will not be returning unless clear improvements are made.
Amazing service! Friendly staff as soon as I walked in!
Always fresh and delicious! The staff are friendly and quick, and the portions are perfect. Great spot for a healthy meal on the go!
Awful. Pita pit has always been a go to. Always fresh and clean. Not today. I had point to use that’s why I decided on this today. I was charged too much then told she can’t do anything because they don’t issue refunds!! I had to ask them to replenish empty veggies which took her awhile in the back. When I entered I was the only customer. 10 mins later another customer put her order in. This whole process for getting this over priced barely fresh pita was 36 mins. I wasn’t rude in fact I felt a bit bad because the 2nd employee was wondering around and no help. But most of this was common sense. No customer service. Rude and incompetent for such a task.
Friendly staff
Great service. Neel is the best guy
Very kind employees and great food!
falafel is my favourite and adding veggies to the grill is my fav.
- stop and go.
Very good co operative staff.
Clean and nice.
Fast and responsive staff.
Good for quick stop by
Special Dhwani is so co operative.
You guys should be charged for serving these poor excuses of rice bowls you got. I ordered one rice bowl, and it gets brought over a total mess.. container crushed by the chocolate milk. order 3 smoothies, and you guys forget one. 3 smoothies and one rice bowl, and it managed to be a pure mess.
Food: 1
Restaurantji Recommends
One of the best pitas I’ve had!! I live out of town but come to London for work and this will be the only location I’ll come to now that I’ve had it ! Very fresh toppings and good portions. I had the southwest chicken and I’ve probably eaten 500+ pitas as I worked at a location for 3 years and this was by far the best one. The point system was down due to their internet being down, but the staff was very apologetic and helpful. 10/10
Atmosphere: 5
Food: 5
Service: 5
Very upset.. they wouldn’t let me and daughter order an our pitas as meal and not take the cookies or chips. It’s cheaper to order as a meal if you want a drink.. I explained to her that I didn’t want the chips but please put it through as a meal.. so I told her I’d donate my chips to the next person in line.. a terrible experience trying to get an extra 7 dollars from us.
Atmosphere: 1
Food: 1
Service: 1
One girl working here trying to run the grill, the cash, make the pitas, took forever to get my food and clearly her dad owns the business and is being cheap trying to save money on having no employees, I will not be back.
Atmosphere: 1
Food: 1
Service: 1
It's our favourite place to go for last minute supper. she made best salad we ever have had . She is super friendly ? . I will definitely visit this place because of her customer service .
Thanks to Dhwani,
Atmosphere: 5
Food: 5
Service: 5
Anstieena was very helpful and provided excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
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