Pizza Hut
161 Grand Ave, London
(519) 433-1673
Recent Reviews
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Extremely disappointed with this location. I spent $66 dollars only to be let down. 2/3 pizzas were made incorrectly. Never have I ever ordered a pizza and received one with NO CHEESE. My bbq chicken pizza had 0 cheese on it. Not even a shred. I also ordered a margarita pizza with pepperoni added but instead they made a cheese pizza with plain tomatoes. There was no pepperoni (which I paid extra for) and 0 pesto. I ordered via the website so I’m not sure how my order was so inaccurate.
One of the worst staff ever. The lady being rude & egotistic
0.05/5
I had a very unpleasant experience at this Pizza Hut location. I went in to redeem an offer that was clearly shown in a promotional picture stating it was valid for pickup orders from the store. There were no asterisks, no fine print, and nowhere did it mention that the order had to be placed online.
When I tried to place the order in-store, I was met with rude and unprofessional behavior from a lady who seemed to be either the manager or the owner. Instead of handling the confusion with courtesy, she was dismissive, argumentative, and insulting. As a paying customer, I expect at least a basic level of respect and clear communication.
The lack of transparency in advertising combined with the disrespectful attitude of the staff made this one of the worst customer service experiences I’ve ever had. I will not be returning to this location, and I would not recommend it to anyone.
Ordered from this location to be delivered and came an hour later than expected, incorrect and cold. Plus my account was charged twice. Didn’t get a great response when I had it reordered so I showed up and was offered my ordered fresh, correct and with polite service. Gave them another shot tonight and the estimate was an hour and a half to be delivered? Called a minute later to have it cancelled and was met with disappointment and has told the order just went in the oven… but also confirmed it would still be an hour for delivery. They were going to deliver my order cold and was shocked when I just politely asked for it to be cancelled. Would refuse to offer me information on when I could reach a supervisor or manager. Will never return to this location and if I could rate this lower than 1 star I absolutely would. Ridiculous this location is even still in business
Ordered tonight they forgot half our toppings and all the dips we paid for. Won’t order from this location again
I came to pick my delivery and no one showed up to the counter at least 10 minutes and even did not ask me when he came at front that why i am waiting here there are two employees at the store really bad service .
Two pizza in store = $50
Same two pizza online and pick up in store= $26? No way to access the deal in store. Honestly if I wasn't getting it for someone else,it would have been a no.
Supervisor who was answering calls for orders was a little rude and didn’t seem like he knew what he was doing been ordering from this location for years and never once was told I couldn’t place two orders and pay for them all together and get delivered to different places
Food came and looked stale and disgusting. Took one bite of the pizza and a bite of the pasta and got food poisoning 5 hours later. Don’t order from here.
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Lover's
Restaurantji Recommends
Everything expected of the hut. Expensive greasy and wonderful. I’ll be back.
Food: 5
Literally forgot the pizza in my order and got the pop wrong. paid $30 for six mozzarella sticks and a 591ml pop. they aren’t even sending me the pizza after calling the store, Which even acknowledges, they only sent me mozzarella sticks and Uber eats has only refunded the pop. mind blown
Atmosphere: 1
Food: 1
Service: 1
Thanks for your kindness! The delivery driver who returned my wallet when I dropped it outside the store is an absolute angel! You saved me so much stress, time and money!! Thanks you
Service: 5
I love pizza hut. Never have a bad experience anytime I go.
Atmosphere: 4
Food: 5
Service: 5
One the best pizzas I’ve had in while! And very nice deal I got 1 large and the second for only 1$
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken, Veggie Lover's
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