Just ordered my two medium pizzas, with extra parmigiana on one of them, which got charged extra for… and nothing was on nothing :( …. Got charged extra for that one xtra parm for nothing :/
Dustin
Absolute horrific policy. Not sure what’s going on. My meal was $40 and the store wouldn’t take $100 bill. That’s all I had on me so refused my order at pickup and had to leave without my food. What kind of business is that?!? So they would rather me leave and throw out my food. Makes a lot of sense.
Atmosphere: 1
Food: 1
Service: 1
Joanie Ngoy
The pizza was delicious. The price is way too expensive for just a medium pizza and chicken wings. Plus we got charged extra for bone in wings and they delivered boneless bites.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Super Supreme Lover's, Boneless - Burning'Hot Buffalo Sauce
Chris Godding
The wife ordered two pizzas today at 4:45pm on their website.
The website and email updates gave a 5:13PM ETA.
At 5:40PM. We get an email saying the food had arrived. We have 9 A.I security cameras all our home l, nobody came! No food was delivered.
I waited until, 5:45PM, called the store, and spoke to a lady. She said the guy was on his way.. I explained to her 1) she doesn't even know who I am, as I didn't provide a name or order #. So she's just making up a generic response. I then provided the order number to her that was provided in the email, which is many digits. She tells me it's a 4 digit number. I read it back to her again. She has no idea what order.. yet she knew "allegedly" it was going to be there in just a few minutes.
She told me she would call the delivery driver to see what was happening, and let us know. I waited 13 additional minutes. Radio silence from the staff. We never received a call back.
I called back the store once more, spoke to a man. He apologized and was much better. However he wasn't aware of the situation or that the girl didn't follow up. He did however acknowledge that wasn't acceptable. He said the delivery driver would be any minute now. I told him if the pizza isn't here in 10min I would cancel the order (which we can't from our end, as it claims to already be delivered at 5:45PM).
I waited additional 15min. No delivery. So I call back the store again.. asked him to cancel the order. He tells me he can't do it, he needs us to do it ourself. It was just a website order that's in "delivered" status. You can't cancel an order that you allegedly received. I asked him to do. He then says he did it. But the refund will take 3-5 days! That's ridiculous! I explain to him I've never heard of that . He then says he has no authorization. The manager has to do it in morning. This store is making a history of leing to it's customers. He just finished saying he did it lol. Now he can't.. needs authorization? Which is it?
As I'm about to get off phone.. several minute call. The delivery driver actually showed up. This is now 6:30PM.. we ordered the pizzas at 4:45PM.. that's nuts!
I told him it's fine, I don't want it.. the order has been cancelled. We don't want cold pizza. I explained he's 50min late since it said it was delivered. His response was "that's not too bad". What? Who says that to a customer. It's not too bad being 50min late, and lying about the status of the delivery!
I told him that's terrible. Sunday night trying to feed kids on a school night in the morning...
6:46PM we get an email, saying "we couldn't place your order. Don't worry we haven't taken any payments". We log in to check out line banking, yupp they took the money! We're not stupid, they took the money originally, since the order was placed lol.
Needless to say. Don't order from the Hamilton Rd location. They can't tell the truth, they can't refund your money properly, they think it's acceptable to be 45min late.. this is a terrible location! Order from Wellington instead. It's not a surprise this location has such low reviews! Mismanaged big time.
Edit: it's now day 4. They still haven't returned my money! (Feb.7th 2025)
Service: 1
Josh Wilson
This Pizza shop lies about the status of the food and ended up coming hour and a half late. Staff at the location lies and doesn't actually know where their driver is.
Atmosphere: 1
Food: 1
Service: 1
Myron Tiahur
Not a fan of the pizza. Tasted too doughy
Atmosphere: 2
Food: 1
Service: 2
Clinton Lazrado
On a trip to Troy, Michigan, via the Sarnia border, we reached the 401 after coming out of Hamilton and therefore missed the OnRoutes before we exited on to the 402. With limited options and being very hungry, we got off the highway and ended at this restaurant in London, ON. We got a large special along with wings. The pizza 🍕 was ok. There was very little pepperoni on it and more of veggies. The service was friendly, but we didn't care much for the pizza. The wings were fine.
Wheelchair accessibility: 2 spots in front of the restaurant
Atmosphere: 3
Food: 3
Service: 5
Ashley Moffat
I ordered a pizza, got home and they had missed a topping and used the wrong dough (that's totally fine, mistakes happen!). I gave them a call and they made me the correct pizza for free and let me keep the incorrect pizza as well! Which was so kind of them! Great location, awesome customer service : )
Atmosphere: 4
Food: 5
Service: 5
Crawford Devlin
Love this Hut! Definitely get the pepperoni special on tuesdays!
Atmosphere: 5
Food: 5
Service: 5
Jim Mount
We live 5 minutes away at Pond Mills and Deveron and ordered at 5:33 pm and our cold pizza showed up at 7:10 pm
Pizza hut is our family go to when we are feeling pizza take out, our kids love it. We always have super friendly, speedy service. Food always tastes great and the value is also perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Lover's, Pepperoni Lover's, Canadian
Kyle Walden
Great
Atmosphere: 4
Food: 4
Service: 4
Lyndsay P
Ryan was our cashier/server. He was extremely friendly, very helpful. All pizza huts should have customer service like this!
Atmosphere: 5
Food: 5
Service: 5
Harjeet Sekhon
Nice customer service
Atmosphere: 5
Food: 5
Service: 5
robert lewis
bought a pizza Friday night, meat lovers it was burnt instead of telling me they let me take it. They could’ve just made me a new one.
Just ordered my two medium pizzas, with extra parmigiana on one of them, which got charged extra for… and nothing was on nothing :( …. Got charged extra for that one xtra parm for nothing :/
Absolute horrific policy. Not sure what’s going on. My meal was $40 and the store wouldn’t take $100 bill. That’s all I had on me so refused my order at pickup and had to leave without my food. What kind of business is that?!? So they would rather me leave and throw out my food. Makes a lot of sense.
Atmosphere: 1
Food: 1
Service: 1
The pizza was delicious. The price is way too expensive for just a medium pizza and chicken wings. Plus we got charged extra for bone in wings and they delivered boneless bites.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Super Supreme Lover's, Boneless - Burning'Hot Buffalo Sauce
The wife ordered two pizzas today at 4:45pm on their website.
The website and email updates gave a 5:13PM ETA.
At 5:40PM. We get an email saying the food had arrived. We have 9 A.I security cameras all our home l, nobody came! No food was delivered.
I waited until, 5:45PM, called the store, and spoke to a lady. She said the guy was on his way.. I explained to her 1) she doesn't even know who I am, as I didn't provide a name or order #. So she's just making up a generic response. I then provided the order number to her that was provided in the email, which is many digits. She tells me it's a 4 digit number. I read it back to her again. She has no idea what order.. yet she knew "allegedly" it was going to be there in just a few minutes.
She told me she would call the delivery driver to see what was happening, and let us know. I waited 13 additional minutes. Radio silence from the staff. We never received a call back.
I called back the store once more, spoke to a man. He apologized and was much better. However he wasn't aware of the situation or that the girl didn't follow up. He did however acknowledge that wasn't acceptable. He said the delivery driver would be any minute now. I told him if the pizza isn't here in 10min I would cancel the order (which we can't from our end, as it claims to already be delivered at 5:45PM).
I waited additional 15min. No delivery. So I call back the store again.. asked him to cancel the order. He tells me he can't do it, he needs us to do it ourself. It was just a website order that's in "delivered" status. You can't cancel an order that you allegedly received. I asked him to do. He then says he did it. But the refund will take 3-5 days! That's ridiculous! I explain to him I've never heard of that . He then says he has no authorization. The manager has to do it in morning. This store is making a history of leing to it's customers. He just finished saying he did it lol. Now he can't.. needs authorization? Which is it?
As I'm about to get off phone.. several minute call. The delivery driver actually showed up. This is now 6:30PM.. we ordered the pizzas at 4:45PM.. that's nuts!
I told him it's fine, I don't want it.. the order has been cancelled. We don't want cold pizza. I explained he's 50min late since it said it was delivered. His response was "that's not too bad". What? Who says that to a customer. It's not too bad being 50min late, and lying about the status of the delivery!
I told him that's terrible. Sunday night trying to feed kids on a school night in the morning...
6:46PM we get an email, saying "we couldn't place your order. Don't worry we haven't taken any payments". We log in to check out line banking, yupp they took the money! We're not stupid, they took the money originally, since the order was placed lol.
Needless to say. Don't order from the Hamilton Rd location. They can't tell the truth, they can't refund your money properly, they think it's acceptable to be 45min late.. this is a terrible location! Order from Wellington instead. It's not a surprise this location has such low reviews! Mismanaged big time.
Edit: it's now day 4. They still haven't returned my money! (Feb.7th 2025)
Service: 1
This Pizza shop lies about the status of the food and ended up coming hour and a half late. Staff at the location lies and doesn't actually know where their driver is.
Atmosphere: 1
Food: 1
Service: 1
Not a fan of the pizza. Tasted too doughy
Atmosphere: 2
Food: 1
Service: 2
On a trip to Troy, Michigan, via the Sarnia border, we reached the 401 after coming out of Hamilton and therefore missed the OnRoutes before we exited on to the 402. With limited options and being very hungry, we got off the highway and ended at this restaurant in London, ON. We got a large special along with wings. The pizza 🍕 was ok. There was very little pepperoni on it and more of veggies. The service was friendly, but we didn't care much for the pizza. The wings were fine.
Wheelchair accessibility: 2 spots in front of the restaurant
Atmosphere: 3
Food: 3
Service: 5
I ordered a pizza, got home and they had missed a topping and used the wrong dough (that's totally fine, mistakes happen!). I gave them a call and they made me the correct pizza for free and let me keep the incorrect pizza as well! Which was so kind of them! Great location, awesome customer service : )
Atmosphere: 4
Food: 5
Service: 5
Love this Hut! Definitely get the pepperoni special on tuesdays!
Atmosphere: 5
Food: 5
Service: 5
We live 5 minutes away at Pond Mills and Deveron and ordered at 5:33 pm and our cold pizza showed up at 7:10 pm
Food: 1
Service: 1
Restaurantji Recommends
Pizza hut is our family go to when we are feeling pizza take out, our kids love it. We always have super friendly, speedy service. Food always tastes great and the value is also perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Lover's, Pepperoni Lover's, Canadian
Great
Atmosphere: 4
Food: 4
Service: 4
Ryan was our cashier/server. He was extremely friendly, very helpful. All pizza huts should have customer service like this!
Atmosphere: 5
Food: 5
Service: 5
Nice customer service
Atmosphere: 5
Food: 5
Service: 5
bought a pizza Friday night, meat lovers it was burnt instead of telling me they let me take it. They could’ve just made me a new one.
Atmosphere: 4
Food: 1
Service: 4
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