Popeyes Louisiana Kitchen - Oxford st west london Ontario

Ordered an original chicken sandwich through the app a couple of weeks ago. I showed up earlier than the time it was supposed to be ready and my food was barely warm. Ended up having food poisoning for a week.

Food: 1

The Popeyes here always hits good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken

Best popeyes ever! 🥳🤤

Atmosphere: 5

Food: 5

Service: 5

Worst Popeyes location ever. The service was horrible. I had food poisoning after eating their delux sandwich.

Atmosphere: 1

Food: 1

Service: 1

Forgot dipping sauces

Atmosphere: 3

Food: 5

Service: 3

Our last meal wasn't cooked properly & they replaced it with no hassle. A very enjoyable experience compared to many other un-named stores. 👍

Atmosphere: 5

Food: 5

Service: 5

The app sent my order to this location for some reason, when I never order from here. Haven't lived near it in over a year... Tried to call to advise to cancel, impossible to get through. Only has a recording saying for pick up or delivery use one of their partners like door dash or Uber... Waiting for a call back that will likely never come

I stopped by this Popeyes and asked for a simple drink refill, but the lady at the counter told me I had to leave a Google review first — which felt really sketchy. Not sure what’s going on there, but it definitely didn’t seem right.

Atmosphere: 1

Food: 4

Service: 1

I had a great experience at this Popeyes! Great food and excellent service, everything was fresh and full of flavor. The staff were friendly and attentive, service was quick even during rush. The dining area was clean, creating a pleasant atmosphere. I highly recommend this Popeyes branch and will definitely come back.

Atmosphere: 5

Food: 5

Service: 5

Great food great quality

Atmosphere: 5

Food: 5

Service: 5

Food is good and always comes out hot and fresh, but sometimes the service is questionable, as the employees may forget orders and make the customer wait longer than they are supposed to.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Fried Chicken, Cajun Fries

I ordered spicy delux chicken sandwich large combo with onion rings. Everything was good until I tasted onion rings, that was awful and the onions were too soft. Eww I just didn’t liked the onion rings. I thought it would be crunchy.

Review for Popeyes (Oxford Street, London, ON):

I need to warn the management about a serious problem with one of your night shift employees. He is a skinny male, around 5’10–5’11, usually wearing an orange T-shirt and a cap, with some beard.

This person has absolutely no respect for customers or delivery drivers. I have been watching his behavior for the past two months, and it is the same every time—rude, careless, and arrogant. He talks back to customers, ignores delivery drivers, and has no understanding of professional service.

One incident shocked me the most: an Uber driver was waiting more than 20 minutes for an order. Instead of helping, this employee told him, “If you cannot wait, cancel the order.” This is unacceptable. Drivers work long hours, and customers trust Popeyes with their money. Statements like this are insulting and harmful to your business.

If this continues, it will not only drive customers and drivers away but could also lead to formal complaints to higher authorities. Your brand’s reputation is at stake because of one careless worker.

I strongly urge the employer to investigate and take action immediately. If management ignores this, then be ready for bigger problems because people will not stay silent forever

Atmosphere: 1

Food: 1

Service: 1

crew was very nice and friendly.

Atmosphere: 5

Food: 5

Service: 5

Order was placed on DoorDash for pickup, money was taken from my account. Waited at the counter for 15min after giving my name to the staff. Then received a cancelation message from DoorDash, because the staff did not except my order from DoorDash. Had to then replace my order and wait around another 15mins. This was clearly a staffing issue & poor customer service. Not to mention the AC was clearly not on or working, it was 34° outside and was even hotter inside the restaurant. Th staff could have atleast offered me a free drink while I wanted in the extremely hot store after their mistake was made with no apology.

Last time I visit this store & recommend anyone to avoid this restaurant.

Atmosphere: 1

Food: 2

Service: 1