Awesome place!!!!!!!!!!šššāļøāļøāļø lots of delicious food šŖš§š·š¹š»š„¤šš„Æ and it is just such a good place! One of the staff, named DYLAN WAS SUCH A GREAT EMPLOYEE!!!!!!!!!!!! he is so kind and thoughtful of his customers. Visit ASAP!
Atmosphere: 5
Food: 5
Service: 5
Locks Nova
Do not waste your money in coffee going anywhere else. Starbucks, IS THE BEST COFFE you can ever take and the price is a good price for the quality you get. I LOVE STARBUCKS. I AM A DAILY CLIENT HERE.
Atmosphere: 5
Service: 5
Nhi Dao
Dylan do with heart
Alex
When i came to gram by coffee i saw how the manager Stephanie was rude twords the other workers at the location, one of them looked like shes about to pass out however the manager would not let her to go on break.
I will NEVER come back to this location with such poor management !
She should not treat people like that and maybe she should not be a manager if she lacks empathy twords the other coworkers.
(The coffee was actually delicious, but seeing how the workers were treated really killed the mood.)
Diane Harsen
Went to get my free Birthday beverage with my registered gift card I have been using 10+ years and they asked if I used it much. I do not because I usually pay cash or debit, so apparently your free birthday beverage is based on how much you use a registered card. Very disappointed!
Stemon Sit
Barista didn't put lid on tight enough and it spilled all over my wife's hand, wallet, shirt and pants as barista handed over drink at drive-thru. Barista was apologetic and replaced the drink but didn't offer anything else to make the experience right. Wife's plans were ruined because wallet damaged and clothes needed to be laundered.
Wife calls store to speak with manager and leaves number but didn't hear anything from the store manager. Called today and finally got a hold of a manager after 2 days. Manager Stephanie was not sympathetic about the situation or take accountability for her barista's error. She just said it was an unfortunate accident and that store policy is to replace the drink that was already purchased.
I called Starbucks to get a more suitable resolution. They were more effective.
Stephanie do better to make customer experience right especially when they carelessly spill hot beverages on customers and ruin personal property. I will not return to this location again.
YalƧın YalƧın
The smiling queen of this store. I will never forget the coffee you offered me without expecting anything in return and the beautiful words you wrote on the coffee cup. I will keep the coffee cup as a memory of beautiful people until the end of my life. Because I appreciate your behavior that values āāpeople, I greet you and your smiling team with all my respect. I love you all very much too.
Christy Doxtator
I recently visited my usual Starbucks drive-thru location, and unfortunately, my experience was less than pleasant. This has always been my go-to spot, so I was surprised by the recent changes that left me dissatisfied.
Just last Friday, I received stickers for my drink lids, which I found to be a thoughtful touch to prevent spills. However, during my visit today, I was informed that they stopped providing these stickers before Friday. This inconsistency was disappointing, especially since I had come to appreciate that small gesture. Seems like a lack of communication or coordination among the staff.
Additionally, the trays they use to serve drinks are increasingly cumbersome and less functional. They make it challenging to handle multiple drinks without the risk of spills, which is frustrating when you order numerous drinks and require a tray.
Overall, I left feeling let down by the experience at my favorite Starbucks location. I hope they can address these issues and bring back and improve the little things that make visits enjoyable. A consistent and thoughtful approach to service can make all the difference.
Sarah Karami
Starbucks is love.
Catherine TAI
Worst of worst experience with this store, they have black Friday deal on Doordash, buy one get one free, first, they sent me only one coffee, And then I found it's just a cup of milk with zero coffee in it, other ingredients are not there, taste terrible, it's the worst experience ever and ruined my whole morning!!
Will not be going to this location again. My partner and I went inside and waited in line with one person ahead of us. Once they were served we approached the cash. The guy behind the till stared at us, did not greet us which made me uncomfortable. I didnāt know to greet him or not because he seemed very unhappy. I awkwardly started my order since I was getting drinks to bring home to my family. I had asked for no ice in one (ice had to be taken out of one of the drinks), I ordered a chai drink with no ice and I was told it would be all āwarm and gross/ nasty, but okā by the guy at the cash. I felt so uncomfortable I wanted to leave. Iāve ordered this drink before this way and there was never anything wrong with it. So I just shrugged and said I was ordering it for someone else. I had also ordered a brownie and he shrugged and said thatās it for brownies want something else? (sarcastically/ disingenuously) with so much attitude. I didnāt even end up ordering something for myself because of how poorly we were treated and I figured I wouldāve just been given a hard time again. I donāt know what this individuals problem was but seriously donāt be in the food service industry if that is how you are going to talk to people. If I am paying $7-9 for a drink I should be able to get it without ice, or with an extra pump of something, or half sweet. I will be avoiding this location like the plague. I highly advise that you do to.
Atmosphere: 1
Food: 2
Service: 1
Le Brenda
I ordered for delivery through the app on Nov 18, around 8pm, all my drinks spilled out. The cup broken like the pic. Donāt know what to do, so I called the this store to see if they have any solution. The male staff who answered the phone was super rude. He kept saying Starbucks doesnāt have delivery, but they does. It is the promotion on the Starbucks app. Then I asked for the help, he was kind of raising the voice to me. I asked for the name, he didnāt give me his name either. At the end, I have to call everywhere to figure out the issue. Been to this store many times, but this is the first time I experienced this kind of negative manners. That staff is ruining all the great experience.
Camryn Shanahan
Iāve been to this location many times and have never had any issues up until recently. I went inside and ordered, but when I said my name to the lady at cash she replied to me, repeating my name, saying ābut thatās a boys nameā. Honestly I was shocked cause I feel like my name isnāt that uncommon for girls. I was also very offended, but I didnāt want to be rude so I just laughed with her about it. Anyways, I ordered an iced chai gingerbread oat latte but when I got my drink it was a latte with whip cream. I really didnāt want that drink and I knew it wasnāt what I ordered, so I went back in to ask if I could get it replaced. While I was waiting a worker said āI know what she orderedā in a nasty tone right infront of me to her coworker. Iāve worked at places like Starbucks in my life and I understand it can be tough but I know that I didnāt order what I received. At the end of the day I got the right thing and all was well. I hate to be that person and complain, I am just upset about how I was treated in there.
Service: 2
khaled gembrlo
This is the third time I put my drinks at garbage. I don't know why this branch isn't the same as others in preparing things. I ordered Pecan Curnch late and was not good at all. Also, last time I ordered, Expresso was bad, too.
Atmosphere: 1
Food: 1
Service: 1
Janice Moore
All the staff are pleasant and welcoming every time we come here! The nicest staff ever!
Awesome place!!!!!!!!!!šššāļøāļøāļø lots of delicious food šŖš§š·š¹š»š„¤šš„Æ and it is just such a good place! One of the staff, named DYLAN WAS SUCH A GREAT EMPLOYEE!!!!!!!!!!!! he is so kind and thoughtful of his customers. Visit ASAP!
Atmosphere: 5
Food: 5
Service: 5
Do not waste your money in coffee going anywhere else. Starbucks, IS THE BEST COFFE you can ever take and the price is a good price for the quality you get.
I LOVE STARBUCKS. I AM A DAILY CLIENT HERE.
Atmosphere: 5
Service: 5
Dylan do with heart
When i came to gram by coffee i saw how the manager Stephanie was rude twords the other workers at the location, one of them looked like shes about to pass out however the manager would not let her to go on break.
I will NEVER come back to this location with such poor management !
She should not treat people like that and maybe she should not be a manager if she lacks empathy twords the other coworkers.
(The coffee was actually delicious, but seeing how the workers were treated really killed the mood.)
Went to get my free Birthday beverage with my registered gift card I have been using 10+ years and they asked if I used it much. I do not because I usually pay cash or debit, so apparently your free birthday beverage is based on how much you use a registered card. Very disappointed!
Barista didn't put lid on tight enough and it spilled all over my wife's hand, wallet, shirt and pants as barista handed over drink at drive-thru. Barista was apologetic and replaced the drink but didn't offer anything else to make the experience right. Wife's plans were ruined because wallet damaged and clothes needed to be laundered.
Wife calls store to speak with manager and leaves number but didn't hear anything from the store manager. Called today and finally got a hold of a manager after 2 days. Manager Stephanie was not sympathetic about the situation or take accountability for her barista's error. She just said it was an unfortunate accident and that store policy is to replace the drink that was already purchased.
I called Starbucks to get a more suitable resolution. They were more effective.
Stephanie do better to make customer experience right especially when they carelessly spill hot beverages on customers and ruin personal property. I will not return to this location again.
The smiling queen of this store.
I will never forget the coffee you offered me without expecting anything in return and the beautiful words you wrote on the coffee cup. I will keep the coffee cup as a memory of beautiful people until the end of my life.
Because I appreciate your behavior that values āāpeople, I greet you and your smiling team with all my respect.
I love you all very much too.
I recently visited my usual Starbucks drive-thru location, and unfortunately, my experience was less than pleasant. This has always been my go-to spot, so I was surprised by the recent changes that left me dissatisfied.
Just last Friday, I received stickers for my drink lids, which I found to be a thoughtful touch to prevent spills. However, during my visit today, I was informed that they stopped providing these stickers before Friday. This inconsistency was disappointing, especially since I had come to appreciate that small gesture. Seems like a lack of communication or coordination among the staff.
Additionally, the trays they use to serve drinks are increasingly cumbersome and less functional. They make it challenging to handle multiple drinks without the risk of spills, which is frustrating when you order numerous drinks and require a tray.
Overall, I left feeling let down by the experience at my favorite Starbucks location. I hope they can address these issues and bring back and improve the little things that make visits enjoyable. A consistent and thoughtful approach to service can make all the difference.
Starbucks is love.
Worst of worst experience with this store, they have black Friday deal on Doordash, buy one get one free, first, they sent me only one coffee, And then I found it's just a cup of milk with zero coffee in it, other ingredients are not there, taste terrible, it's the worst experience ever and ruined my whole morning!!
Food: 1
Service: 1
Restaurantji Recommends
Will not be going to this location again.
My partner and I went inside and waited in line with one person ahead of us. Once they were served we approached the cash.
The guy behind the till stared at us, did not greet us which made me uncomfortable. I didnāt know to greet him or not because he seemed very unhappy. I awkwardly started my order since I was getting drinks to bring home to my family. I had asked for no ice in one (ice had to be taken out of one of the drinks), I ordered a chai drink with no ice and I was told it would be all āwarm and gross/ nasty, but okā by the guy at the cash.
I felt so uncomfortable I wanted to leave. Iāve ordered this drink before this way and there was never anything wrong with it. So I just shrugged and said I was ordering it for someone else.
I had also ordered a brownie and he shrugged and said thatās it for brownies want something else? (sarcastically/ disingenuously) with so much attitude. I didnāt even end up ordering something for myself because of how poorly we were treated and I figured I wouldāve just been given a hard time again. I donāt know what this individuals problem was but seriously donāt be in the food service industry if that is how you are going to talk to people.
If I am paying $7-9 for a drink I should be able to get it without ice, or with an extra pump of something, or half sweet.
I will be avoiding this location like the plague. I highly advise that you do to.
Atmosphere: 1
Food: 2
Service: 1
I ordered for delivery through the app on Nov 18, around 8pm, all my drinks spilled out. The cup broken like the pic. Donāt know what to do, so I called the this store to see if they have any solution. The male staff who answered the phone was super rude. He kept saying Starbucks doesnāt have delivery, but they does. It is the promotion on the Starbucks app. Then I asked for the help, he was kind of raising the voice to me. I asked for the name, he didnāt give me his name either. At the end, I have to call everywhere to figure out the issue.
Been to this store many times, but this is the first time I experienced this kind of negative manners. That staff is ruining all the great experience.
Iāve been to this location many times and have never had any issues up until recently. I went inside and ordered, but when I said my name to the lady at cash she replied to me, repeating my name, saying ābut thatās a boys nameā. Honestly I was shocked cause I feel like my name isnāt that uncommon for girls. I was also very offended, but I didnāt want to be rude so I just laughed with her about it. Anyways, I ordered an iced chai gingerbread oat latte but when I got my drink it was a latte with whip cream. I really didnāt want that drink and I knew it wasnāt what I ordered, so I went back in to ask if I could get it replaced. While I was waiting a worker said āI know what she orderedā in a nasty tone right infront of me to her coworker. Iāve worked at places like Starbucks in my life and I understand it can be tough but I know that I didnāt order what I received. At the end of the day I got the right thing and all was well. I hate to be that person and complain, I am just upset about how I was treated in there.
Service: 2
This is the third time I put my drinks at garbage. I don't know why this branch isn't the same as others in preparing things. I ordered Pecan Curnch late and was not good at all. Also, last time I ordered, Expresso was bad, too.
Atmosphere: 1
Food: 1
Service: 1
All the staff are pleasant and welcoming every time we come here! The nicest staff ever!
Atmosphere: 5
Food: 5
Service: 5
Loading...