Great staff and wonderful barista Katie at the drive thru, but unfortunately my drink was under filled with no ice and unfortunate because I was looking forward to my favourite holiday drink.
Atmosphere: 5
Food: 1
Service: 5
vivian vongsa
Way too many times my drink is missing a substantial amount. For the price, it’s so disappointing. I guess I’ll just check every time I order before I get home.
Atmosphere: 4
Service: 1
Bipin Dhinsa
Amber consistently demonstrates exceptional customer service at this Starbucks location, distinguishing herself from "Karen's" previous feedback. She goes above and beyond to ensure every patron feels welcomed and integrated into the Starbucks community. Amber takes the time to learn customers' names and preferences, accurately recalling their drink orders during subsequent visits, even months after.
Her exemplary conduct is a model for other staff members across Starbucks Canada and deserves recognition. As a regular customer, I have not encountered any negative remarks regarding Amber's service; she is frequently commended for her outstanding, world-class customer interactions.
Moreover, the entire team at this location excels in building rapport with customers, surpassing the service quality observed at other locations. This collective effort should be acknowledged and praised rather than overshadowed by the criticisms of a minority of dissatisfied "Karens."
The team provides exceptional world-class customer service at the 1725 Richmond Starbucks location in London, Ontario. Great job going above and beyond for all customers every time, no matter who the customer is or their attitude towards staff!
Atmosphere: 4
Food: 4
Service: 5
Jill Beretta
5 stars all around. Great staff, yummy food, good energy.
Atmosphere: 5
Food: 5
Service: 5
Vanessa Quan
I’m always hesitant when writing bad reviews because I would much rather prefer to say good things about a business. However, the horrible customer service that has been received not just once but MULTIPLE TIMES at this location is horrendous. I think the specific staff member name is Amber (she looked like she tucked her name tag in probably because she’s terrible in customer service). Every time I’ve walked in, I’ve been met with dirty looks, her staring at my fiance and other guests I’m with and looking at us with such distain. From the looks of the other reviews, we re not the only group that has experienced this and head office needs to be notified (which I will definitely be reaching out) I’ve been to several Starbucks location and I’ve never experienced such bad energy with a staff member before. She went on to whisper and gossip with her other colleagues and they proceed to be cold and odd. As a customer, I don’t feel safe in this type of environment where these people are making my drinks especially when Starbucks stands behind great customer service. I definitely never receive it at this store when she’s around. Something needs to be done about Amber because she’s detracting loyal customers from coming to this location because of her bad attitude and lack of professionalism.
Atmosphere: 1
Service: 1
Andrea Stone
I wish I knew your employees name. She opened this morning Saturday Oct 5 and she closed the night before. Anyway; she is some kind of awesome and a beautiful light in this world! What a great hire on your part. She is so much fun and made great suggestions which we took. I hope she sees this , cause she made me and my sisters morning! So cool!
Emily K
Sent my mobile order to the wrong Starbucks and was promptly assisted in getting my order sorted out. They even let me have an extra drink that was accidentally made. Yay! Thank you to all the employees for being so generous and not making me feel bad for my silly mistake
Atmosphere: 5
Food: 5
Service: 5
Sophia Becker
Mac was so cheerful and such a pleasure this morning. Thank you Mac for making our day - one of the best smiles to greet you in the morning!
Service: 5
David Searle
Great Starbucks! Very chill atmosphere, comfortable seating and they play the most diverse music. Staff are amazing whether you are a regular or new.
Atmosphere: 5
Food: 5
Service: 5
Sophie Mutch
Staff here is so friendly, my dog loved her pup cup!
I recently visited the Starbucks at 1725 Richmond street, and I can confidently say it’s the best Starbucks experience I've ever had. From the moment I walked in, I was greeted with a warm smile and exceptional service. The baristas were friendly, knowledgeable, and efficient, making my visit pleasant and seamless.
The store itself was immaculate and well-organized, with a cozy atmosphere that made it a perfect spot to relax or catch up on work. The seating area was comfortable, with plenty of natural light and free Wi-Fi that worked flawlessly. I especially appreciated the thoughtful touches like the variety of seating options and the ample outlets for charging devices.
My drink was prepared perfectly—hot, delicious, and exactly as I ordered. The quality of the coffee and the precision in preparation clearly showed the staff's dedication to maintaining Starbucks' high standards. Additionally, the food items were fresh and tasty, adding to the overall great experience. The seasonal offerings were also a delightful treat, making my visit even more special.
I also noticed the store’s commitment to sustainability, with clear recycling options and minimal use of plastic. It’s great to see a company taking steps to reduce its environmental impact. The availability of reusable cups and straws was a nice touch, further showing their dedication to eco-friendly practices.
The ambiance of the store was another highlight. The background music was pleasant and at a perfect volume, creating a relaxing environment without being intrusive. The decor was modern yet cozy, making it an inviting place to spend time.
The cleanliness of the store was impeccable. The restrooms were spotless, and the overall hygiene standards were clearly a priority for the staff. This attention to detail added to the overall comfort and enjoyment of my visit.
Moreover, the location is convenient and easily accessible, with ample parking and nearby amenities. Whether you’re grabbing a quick coffee, meeting friends, or needing a quiet place to work, this store has you covered. The staff went above and beyond to ensure every customer felt welcomed and valued, which is truly commendable.
Overall, this Starbucks location exceeded my expectations in every way. The combination of excellent service, high-quality products, and a comfortable, welcoming atmosphere makes it stand out. I highly recommend it and will definitely be returning soon!
Vegetarian options: ⭐⭐⭐⭐⭐
I recently visited this Starbucks store and was blown away by the variety and quality of their vegan options. As a vegan, it's often hard to find places with enough choices, but Starbucks exceeded my expectations.
The staff were incredibly helpful and knowledgeable about their vegan offerings. They guided me through the menu and suggested some delicious plant-based drinks and food items. I was particularly impressed by the range of vegan milk alternatives and the tasty vegan snacks available.
It's refreshing to see a major chain like Starbucks making such an effort to cater to different dietary preferences. I felt valued and included, which made my visit even more enjoyable. I'll definitely be coming back and recommending this location to fellow vegans.
Thank you, Starbucks, for your commitment to inclusivity and for providing such fantastic vegan options!
Dietary restrictions: ⭐⭐⭐⭐⭐
I recently visited this Starbucks store and was incredibly impressed by how accommodating they were regarding dietary restrictions. As someone with multiple food sensitivities, it can be challenging to find places that cater to my needs. However, the staff at this Starbucks went above and beyond to ensure I had a great experience.
They were knowledgeable about the ingredients in their products and offered various opt
Atmosphere: 5
Food: 5
Service: 5
Mary Horiya
Called in advance to inform staff about a large group visit with children(over 30 people). Staff were so great today and patient with us. Terrific customer service and very quick. Thank you so much for a great experience today!
Atmosphere: 5
Food: 5
Service: 5
Brittany Walter
Great service
Atmosphere: 5
Food: 4
Service: 5
meryl king
Went to this Starbucks for a specific drink that the one closer to me isn't able to make. Ordered it in store - the girl taking my order seemed new, but she took down the wrong order, and didn't even seem to verify the order with me. Once I got the drink, I should have realized there, but left the store immediately. The drink that I got didn't even taste good for what it was. I think I'll just avoid this location
Caroline Taylhardat
natalie was the sweetest and most helpful and made our day in the drive thru!
Great staff and wonderful barista Katie at the drive thru, but unfortunately my drink was under filled with no ice and unfortunate because I was looking forward to my favourite holiday drink.
Atmosphere: 5
Food: 1
Service: 5
Way too many times my drink is missing a substantial amount. For the price, it’s so disappointing. I guess I’ll just check every time I order before I get home.
Atmosphere: 4
Service: 1
Amber consistently demonstrates exceptional customer service at this Starbucks location, distinguishing herself from "Karen's" previous feedback. She goes above and beyond to ensure every patron feels welcomed and integrated into the Starbucks community. Amber takes the time to learn customers' names and preferences, accurately recalling their drink orders during subsequent visits, even months after.
Her exemplary conduct is a model for other staff members across Starbucks Canada and deserves recognition. As a regular customer, I have not encountered any negative remarks regarding Amber's service; she is frequently commended for her outstanding, world-class customer interactions.
Moreover, the entire team at this location excels in building rapport with customers, surpassing the service quality observed at other locations. This collective effort should be acknowledged and praised rather than overshadowed by the criticisms of a minority of dissatisfied "Karens."
The team provides exceptional world-class customer service at the 1725 Richmond Starbucks location in London, Ontario. Great job going above and beyond for all customers every time, no matter who the customer is or their attitude towards staff!
Atmosphere: 4
Food: 4
Service: 5
5 stars all around. Great staff, yummy food, good energy.
Atmosphere: 5
Food: 5
Service: 5
I’m always hesitant when writing bad reviews because I would much rather prefer to say good things about a business. However, the horrible customer service that has been received not just once but MULTIPLE TIMES at this location is horrendous. I think the specific staff member name is Amber (she looked like she tucked her name tag in probably because she’s terrible in customer service). Every time I’ve walked in, I’ve been met with dirty looks, her staring at my fiance and other guests I’m with and looking at us with such distain. From the looks of the other reviews, we re not the only group that has experienced this and head office needs to be notified (which I will definitely be reaching out) I’ve been to several Starbucks location and I’ve never experienced such bad energy with a staff member before. She went on to whisper and gossip with her other colleagues and they proceed to be cold and odd. As a customer, I don’t feel safe in this type of environment where these people are making my drinks especially when Starbucks stands behind great customer service. I definitely never receive it at this store when she’s around. Something needs to be done about Amber because she’s detracting loyal customers from coming to this location because of her bad attitude and lack of professionalism.
Atmosphere: 1
Service: 1
I wish I knew your employees name. She opened this morning Saturday Oct 5 and she closed the night before. Anyway; she is some kind of awesome and a beautiful light in this world! What a great hire on your part. She is so much fun and made great suggestions which we took. I hope she sees this , cause she made me and my sisters morning! So cool!
Sent my mobile order to the wrong Starbucks and was promptly assisted in getting my order sorted out. They even let me have an extra drink that was accidentally made. Yay! Thank you to all the employees for being so generous and not making me feel bad for my silly mistake
Atmosphere: 5
Food: 5
Service: 5
Mac was so cheerful and such a pleasure this morning. Thank you Mac for making our day - one of the best smiles to greet you in the morning!
Service: 5
Great Starbucks! Very chill atmosphere, comfortable seating and they play the most diverse music.
Staff are amazing whether you are a regular or new.
Atmosphere: 5
Food: 5
Service: 5
Staff here is so friendly, my dog loved her pup cup!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I recently visited the Starbucks at 1725 Richmond street, and I can confidently say it’s the best Starbucks experience I've ever had. From the moment I walked in, I was greeted with a warm smile and exceptional service. The baristas were friendly, knowledgeable, and efficient, making my visit pleasant and seamless.
The store itself was immaculate and well-organized, with a cozy atmosphere that made it a perfect spot to relax or catch up on work. The seating area was comfortable, with plenty of natural light and free Wi-Fi that worked flawlessly. I especially appreciated the thoughtful touches like the variety of seating options and the ample outlets for charging devices.
My drink was prepared perfectly—hot, delicious, and exactly as I ordered. The quality of the coffee and the precision in preparation clearly showed the staff's dedication to maintaining Starbucks' high standards. Additionally, the food items were fresh and tasty, adding to the overall great experience. The seasonal offerings were also a delightful treat, making my visit even more special.
I also noticed the store’s commitment to sustainability, with clear recycling options and minimal use of plastic. It’s great to see a company taking steps to reduce its environmental impact. The availability of reusable cups and straws was a nice touch, further showing their dedication to eco-friendly practices.
The ambiance of the store was another highlight. The background music was pleasant and at a perfect volume, creating a relaxing environment without being intrusive. The decor was modern yet cozy, making it an inviting place to spend time.
The cleanliness of the store was impeccable. The restrooms were spotless, and the overall hygiene standards were clearly a priority for the staff. This attention to detail added to the overall comfort and enjoyment of my visit.
Moreover, the location is convenient and easily accessible, with ample parking and nearby amenities. Whether you’re grabbing a quick coffee, meeting friends, or needing a quiet place to work, this store has you covered. The staff went above and beyond to ensure every customer felt welcomed and valued, which is truly commendable.
Overall, this Starbucks location exceeded my expectations in every way. The combination of excellent service, high-quality products, and a comfortable, welcoming atmosphere makes it stand out. I highly recommend it and will definitely be returning soon!
Vegetarian options: ⭐⭐⭐⭐⭐
I recently visited this Starbucks store and was blown away by the variety and quality of their vegan options. As a vegan, it's often hard to find places with enough choices, but Starbucks exceeded my expectations.
The staff were incredibly helpful and knowledgeable about their vegan offerings. They guided me through the menu and suggested some delicious plant-based drinks and food items. I was particularly impressed by the range of vegan milk alternatives and the tasty vegan snacks available.
It's refreshing to see a major chain like Starbucks making such an effort to cater to different dietary preferences. I felt valued and included, which made my visit even more enjoyable. I'll definitely be coming back and recommending this location to fellow vegans.
Thank you, Starbucks, for your commitment to inclusivity and for providing such fantastic vegan options!
Dietary restrictions: ⭐⭐⭐⭐⭐
I recently visited this Starbucks store and was incredibly impressed by how accommodating they were regarding dietary restrictions. As someone with multiple food sensitivities, it can be challenging to find places that cater to my needs. However, the staff at this Starbucks went above and beyond to ensure I had a great experience.
They were knowledgeable about the ingredients in their products and offered various opt
Atmosphere: 5
Food: 5
Service: 5
Called in advance to inform staff about a large group visit with children(over 30 people). Staff were so great today and patient with us. Terrific customer service and very quick. Thank you so much for a great experience today!
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 4
Service: 5
Went to this Starbucks for a specific drink that the one closer to me isn't able to make. Ordered it in store - the girl taking my order seemed new, but she took down the wrong order, and didn't even seem to verify the order with me. Once I got the drink, I should have realized there, but left the store immediately. The drink that I got didn't even taste good for what it was. I think I'll just avoid this location
natalie was the sweetest and most helpful and made our day in the drive thru!
Food: 5
Service: 5
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