Employee working at 11am older brown guy extremely rude and racist makes up own rules went on feb 21 not first time dealing with inconsiderate behaviour from this same employee. I’ve left a lengthy message for headquarters. Asked for clear cup of water as I’m expecting and was having extreme heartburn. Was told I have to pay for water bottle and they don’t give out small clear cups for water which is false. I let him know I have to take medication. Was told that all white people are freeloaders. I was in shock and have never been treated with such racism before. Employee needs customer service training.
Atmosphere: 1
Food: 1
Service: 1
AMANDEEP SINGH
Poor food quality bad customer service. Avoid this place
Tyler Watson
This Subway is the single worst subway in London! I accidentally made a mobile to this location last night, in which the app tells you to call the store to have the order cancelled. The store told me they are not allowed to cancel orders, only the manager is. I then asked when the manager will be in and was told you can come in any time between 9am and 3pm tomorrow to speak with the manager. I then ordered my food to the correct location and spoke to the workers at that location and was told all workers have the ability to cancel mobile orders (I have also cancelled an order two months ago from a separate store from either locations mentioned already) Today I showed up at 9:50am to speak with a manager and the manager doubled down and claimed only the owner can cancel orders, and after I told them that I know orders can be cancelled when they show up on their screens because I have talked to two other stores within 5 minutes of each other, she claimed that you can only cancel orders that come up on certain screens in the store, all the while I can see a mobile order pop up on the screen she claimed you can cancel the order on after claiming that mobile orders don’t come through that screen. She insisted that I come back to speak with the owner because she couldn’t help me. I will not be coming back to this store. I will be calling the owner to figure out whatever mess this store has with the system. This should have been a 20 second phone call and not a 18 hour conundrum. All the more I am still yet to receive an apology for the delay or situation. The workers at this location need to be properly trained to be able to handle simple situations like this. I’m very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Yoto Sharma
The big stomach guy didn’t let me use washroom. He even replied very rudely when i asked him.
G S
The food was fresh but the employees were super loud! We chose to sit there and eat, it was the most tedious lunch I've been through. Both the employees in attendance were speaking in loud voices among themselves while the patrons sat eating in silence, unable to have even polite, low tone conversations because the employees refused to change their loud noisy conversation. I gave them feedback on this and they were defensive saying 'this is my voice'. The pitch and timbre of our voices is something we naturally have, the loudness is a choice, and a general courtesy we grant ourselves and others in public settings.
Atmosphere: 1
Food: 4
Service: 2
Jose Baby
Price is very high compared with other subway.
Atmosphere: 1
Food: 1
Service: 1
Lisa Ronaldo
Very nice and kind people to make my lunch enjoyable
Try to use a coupon from my app on my Phone . The cheap owner doesn’t allow digital coupon or paper . Never again that subway !!!!
Atmosphere: 1
Food: 2
Service: 1
GADE KARTHIK
Rudest service ever. I went in to use the washroom. Person behind counter told me it was only for customer use. I said that's fine, I'll just buy something after I use it.
Atmosphere: 1
Food: 1
Service: 1
Dacunew
Save your money. Go elsewhere.
Atmosphere: 2
Food: 2
Service: 2
Dhwani Agrawal
Very rude behaviour of the staff didn’t make my sub properly it was all cold and pathetic services
Atmosphere: 1
Food: 1
Service: 1
Kaitlin Parsons
If I could give 0 stars I would. ANYWAYS Payed in full and ordered through the app for pick up. Once I arrived the owner refused to make it for me + refused to give me what I ordered. So I Asked for a refund and he said I have to wait 1-10 business days for it. Extremely rude and very unprofessional.
Employee working at 11am older brown guy extremely rude and racist makes up own rules went on feb 21 not first time dealing with inconsiderate behaviour from this same employee.
I’ve left a lengthy message for headquarters. Asked for clear cup of water as I’m expecting and was having extreme heartburn. Was told I have to pay for water bottle and they don’t give out small clear cups for water which is false. I let him know I have to take medication. Was told that all white people are freeloaders. I was in shock and have never been treated with such racism before. Employee needs customer service training.
Atmosphere: 1
Food: 1
Service: 1
Poor food quality bad customer service. Avoid this place
This Subway is the single worst subway in London!
I accidentally made a mobile to this location last night, in which the app tells you to call the store to have the order cancelled. The store told me they are not allowed to cancel orders, only the manager is. I then asked when the manager will be in and was told you can come in any time between 9am and 3pm tomorrow to speak with the manager. I then ordered my food to the correct location and spoke to the workers at that location and was told all workers have the ability to cancel mobile orders (I have also cancelled an order two months ago from a separate store from either locations mentioned already) Today I showed up at 9:50am to speak with a manager and the manager doubled down and claimed only the owner can cancel orders, and after I told them that I know orders can be cancelled when they show up on their screens because I have talked to two other stores within 5 minutes of each other, she claimed that you can only cancel orders that come up on certain screens in the store, all the while I can see a mobile order pop up on the screen she claimed you can cancel the order on after claiming that mobile orders don’t come through that screen. She insisted that I come back to speak with the owner because she couldn’t help me. I will not be coming back to this store. I will be calling the owner to figure out whatever mess this store has with the system. This should have been a 20 second phone call and not a 18 hour conundrum. All the more I am still yet to receive an apology for the delay or situation. The workers at this location need to be properly trained to be able to handle simple situations like this. I’m very disappointed.
Atmosphere: 1
Food: 1
Service: 1
The big stomach guy didn’t let me use washroom. He even replied very rudely when i asked him.
The food was fresh but the employees were super loud! We chose to sit there and eat, it was the most tedious lunch I've been through. Both the employees in attendance were speaking in loud voices among themselves while the patrons sat eating in silence, unable to have even polite, low tone conversations because the employees refused to change their loud noisy conversation. I gave them feedback on this and they were defensive saying 'this is my voice'. The pitch and timbre of our voices is something we naturally have, the loudness is a choice, and a general courtesy we grant ourselves and others in public settings.
Atmosphere: 1
Food: 4
Service: 2
Price is very high compared with other subway.
Atmosphere: 1
Food: 1
Service: 1
Very nice and kind people to make my lunch enjoyable
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Footlong Chocolate Chip Cookie
No customer service at all. They don’t add proper amount of cheese toppings and sauce. No taste in food at all. Not recommended.
Atmosphere: 1
Food: 1
Service: 1
Store manager doesn't like people walking around his shop. Thinks he owns the whole ontario for himself.
Atmosphere: 1
Service: 1
This subway should close its location, service and food here is absolutely garbage. Ridiculous, I would say eating here is a food safety hazard
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Try to use a coupon from my app on my Phone . The cheap owner doesn’t allow digital coupon or paper . Never again that subway !!!!
Atmosphere: 1
Food: 2
Service: 1
Rudest service ever. I went in to use the washroom. Person behind counter told me it was only for customer use. I said that's fine, I'll just buy something after I use it.
Atmosphere: 1
Food: 1
Service: 1
Save your money. Go elsewhere.
Atmosphere: 2
Food: 2
Service: 2
Very rude behaviour of the staff didn’t make my sub properly it was all cold and pathetic services
Atmosphere: 1
Food: 1
Service: 1
If I could give 0 stars I would. ANYWAYS Payed in full and ordered through the app for pick up. Once I arrived the owner refused to make it for me + refused to give me what I ordered. So I Asked for a refund and he said I have to wait 1-10 business days for it. Extremely rude and very unprofessional.
Atmosphere: 1
Food: 1
Service: 1
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