Thai Express Restaurant London

I ordered Pad Thai from Thai Express through Uber Eats. The app showed my order was completed over 30 minutes earlier, yet when I arrived, the food was clearly cold.

I politely asked the staff to reheat it — a very reasonable request — but they refused and insisted it was “just made,” which did not match the Uber Eats timeline.

Refusing to reheat cold food and giving misleading information shows a lack of honesty and basic customer service.

Very disappointing experience. I will not return and do not recommend this location.

Atmosphere: 1

Food: 1

Service: 2

Very nice and taste so traditional, just like the Thai food I ate in Thailand

Atmosphere: 5

Food: 5

Service: 5

Masonville location: Ordered veggie pad Thai.. for $18 would expect more than one piece of carrot, one piece of broccoli, and bowl was only filled half way. The system to get points for purchase has been down for months and cashier could not redeem my points. Cashier was not helpful, and could care less.

Very tasty food at a great price. The portion is great, even after considering I’m a big eater. Staff are also friendly.

Atmosphere: 5

Food: 5

Service: 5

Their mini noodle soup is amazing! If you don’t want to finish a big portion, they always have small sizes if asked.

Atmosphere: 5

Food: 5

Service: 5

Food is genuinely good - good portions, good nutritions, nothing to complain about

Atmosphere: 5

Food: 5

Service: 5

Love Tom Yum Soup! Quick delivery and delicious:)

Atmosphere: 5

Food: 5

Service: 5

Nice food

Always fresh, flavourful, and consistent. The staff are friendly and the portions are great for the price. Easily my favourite Thai Express in the area.

Atmosphere: 5

Food: 5

Service: 5

Pretty good!

I’m always pleased with the experience here. The staff are incredibly helpful and always quick to assist.

Atmosphere: 5

Food: 5

Service: 5

I've never be disappointed. Great foods, great customer service

Atmosphere: 4

Food: 4

Service: 4

The Tom Yum soup was edible. It was a large portion I guess, but for that price, it should be warranted that it’s large. I ordered a seasonal dish that they didn’t give me took off the menu as soon as my order was done processing and gave me some hodgepodge slop that I couldn’t tell you what it was by comparing it to the menu. I don’t know what it was. It didn’t taste good it didn’t look good. It was thrown out after a few bites and the pad Thai if you can call it pad, Thai had nothing in it like literally had nothing in it not a single one of the advertised toppings or ingredients was in it. It was just noodles sauce and like five pieces of slivered chicken I like Mall court food. I’m not picky. I do really like good food as well but I also like bang for your buck cheap greasy Americanized garbage and this isn’t even that this is the worst experience I’ve had in 35 years of going to restaurants, food courts, and food trucks. I have honestly never quite felt so ripped off. It’s nothing less than blatant deliberate neglect it’s one thing to not match a photo, but to not even be the same thing and then the other thing have zero of the advertised ingredients like come on if it wasn’t for the soup being edible, I would’ve just gotten a full refund, but I learned my lesson I will never ever ever get food from this location again I might try the other one in a few years But this particular location, please don’t waste your time. Read the other reviews. Your chances of getting a good meal is like winning the lottery. It’s not worth it. It’s not worth your time and money and disappointment and inevitable hunger after ordering food.

The picture included as the so-called pad Thai The noodles were not good. There was nothing in it. It was just an oily sweet sauce with virtually no flavor. It’s the worst I’ve ever had. You’re better off getting frozen pad Thai. I’m not trying to be funny honestly.

Of the things that were supposed to be in it there was no eggs, bean sprouts, green onion, tofu and salted radish And barely any chicken there was literally nothing in it, but noodle and some shredded chicken And it’s apparently supposed to come with lime juice on the side and some crushed peanuts, which obviously didn’t

If you’re ordering online or in person, there’s plenty of better restaurants in the city in that vicinity and there’s definitely better things to order in that food court

Atmosphere: 1

Food: 1

Service: 1

I don't recommend the pad thai. Mediocre at best, even for food court standards. Expensive plastic bowl full of slimy noodles topped with stale chicken. The best part of the meal was the bottled root beer. Next time I'll get the sushi 2 stalls over.

Food: 1

Service: 3

Rude cook. Asked for a bag and he chucked it