Tim Hortons

174 Dundas St #172, London
(519) 439-4993

Recent Reviews

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insaff ismail

One of the worst Tim Hortons I’ve visited.

Two weeks ago, I came in to order a French Vanilla, only to be told the machine was broken. I decided to give them another chance and visited again today, but unbelievably, I got the exact same response—the French Vanilla machine is still broken after two weeks.

It’s really disappointing to see a major coffee item unavailable for this long with no explanation or effort to fix the issue.

This location needs to seriously improve its maintenance and customer service.

Atmosphere: 1

Food: 1

Service: 1

Andre Martin

always good and courteous service especially from Lori and Karen

Atmosphere: 4

Food: 5

Service: 5

Logan Massecar

Lori helped me out with an issue with my order and was very kind. I will be going to this Timmies moving forward.

Service: 5

Catherine Dockstader

November 10th 2025 about 9:45 a.m.

Today I went to this Tim Hortons and I ordered some food and when I got it, it was a mess he just kind of didn't pack it into a bag he went here you go.🤨

I asked for ketchup and the two packets that I got were really stuck together with some sort of goo of some sort of topping that got spilled all over it and it was clearly a mess. Wherever they're storing their ketchups it really needs to be cleaned out it a mess. Now I will have to wash my hands.🙄

It's really sad that they would let service standards go this low like this. 🤨

I'm not very impressed by the service today. I gotten a scrambled egg and bacon. It was a mess. It was just thrown together. I just hope it tastes good. 🤔

Atmosphere: 4

Food: 4

Service: 2

Shelley Pimentel

Placed an order online and my iced coffee was made with regular milk instead of lactose free dairy protein milk as I paid extra for. I’m lactose tolerant

Atmosphere: 1

Food: 1

Service: 1

Abhishek Shokeen

Best staff ever. Girl named Pooja was very helpful

Atmosphere: 5

Food: 5

Service: 5

Kanchan Rawlani

Puja and other staff here are so helpful and welcoming. I love their service.

Atmosphere: 2

Food: 4

Service: 4

Billy Williamson

Great to me every morning.
Karen , Lori, and Matt always keep the lines moving . Quick with the smiles
Friendly even with the most difficult of customers.
Great job folks

Atmosphere: 4

Food: 3

Service: 4

Karen Moskwa

Great team in the morning. Fast and friendly

Atmosphere: 5

Food: 5

Service: 5

Pooja sharma

Friendly.

Atmosphere: 5

Food: 5

Service: 5

G. Smith

Short-staffed constantly. Witnessed an employee in tears today. No one should be crying at work; that's despicable. The minimum wage is not worth it.

Tim Hortons has gone way downhill; not just in quality, but even with how they treat the employees. They expect slave labor for pennies and then are upset when things aren't perfect. You set your employees up to fail... I can only hope that in return, your business does too. I won't be returning to this location.

Atmosphere: 1

Food: 1

Service: 1

Destine Allan

They keep having sour fizzy tasting iced capos and won’t own up to it and fix the issue, it tastes liek curdled cream…

Atmosphere: 2

Food: 1

Service: 3

FE B

Kiddin right ? No seats or tables no bench outside. Taken over by homeless
Stinks not clean. Shame on you Tim Horton

Atmosphere: 1

Sherin M Varghese

Friendly

Atmosphere: 5

Food: 5

Service: 5

Beant Fanshawe

Fast and friendly service, perfect donuts

Atmosphere: 5

Food: 5

Service: 5

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