It all comes 'down' to Vibe (Interior design.) -- On my rare visits, I just never felt comfortable. Was it the customers ?
Atmosphere: 2
Food: 4
Service: 3
Dan
While the staff are friendly and certainly mean the best, they’ve never once gotten our simplex order right - it’s always wrong. We’ve stopped going to this location now.
Atmosphere: 4
Food: 4
Service: 3
Navin Gangwani
Wow very fast love u guys
Atmosphere: 5
Food: 5
Service: 5
Elizabeth De Shane
Had to wait 30 minutes to get toilet paper in mens bathroom for my friends and for ladies the tampon box was full and we belong to the deaf group and had to speak for them
Atmosphere: 3
Food: 2
Service: 1
Jeff Metcalfe
Worst Tim Horton's in the city. How difficult is it to pour the coffee INSIDE the cup and not serve customers a slopping mess when they're driving through on their way to work?
Atmosphere: 1
Food: 1
Service: 1
Olivia Bennett
We sometimes visit this store with our little baby, and it’s always a pleasant experience. The place is clean, and the staff—especially Anna—are friendly, polite, and professional. Highly recommend for anyone looking for great customer care in a peaceful environment.
Atmosphere: 5
Food: 5
Service: 5
Arjun ks
I often visit this Tim Hortons as it’s just 5 minutes from my home. The coffee and atmosphere are always great, and I truly enjoy sitting here with my coffee. However, I had a disappointing experience on August 14th that I believe needs your attention.
That day, my wife and I placed our usual order. I asked for a cold brew coffee, some food items including a lime chicken bowl, and a steak sandwich. While I admit I could have been clearer when ordering “steak artisan sandwich,” I said steak sandwich. Unfortunately, my order was processed as a steak cravables instead.
When my food was handed to me by a staff member, I politely mentioned that I had ordered a steak sandwich, not the cravables. The gentleman who helped me responded very kindly, acknowledged it, and went to correct the order. I even offered to pay for the replacement, but he reassured me it was fine, his approach was professional and respectful.
However, another staff member named Anna then approached me. She was not wearing a name tag at the time and confronted me quite abruptly, insisting I had ordered the cravables. (I saw her today, aug 26 and noticed her name) I am certain I did not. What upset me most was her attitude, she walked away with an unfriendly expression and even told her colleague loudly that I was lying. This kind of behavior felt unnecessary and disrespectful, especially over something as simple as a sandwich.
I strongly believe Anna could benefit from customer service training to handle situations more politely and professionally. Everyone makes mistakes, including customers when ordering, but a respectful and understanding approach makes all the difference.
I hope you take this feedback seriously. I love coming to this Tim Hortons and would like to continue doing so, but interactions like this are discouraging.
Order amount: 22.37 Date : aug 14, 2025 afternoon
Atmosphere: 5
Food: 5
Service: 1
Iman Shafieloo
We recently moved to London from BC, and this has been by far the cleanest location with the friendliest crew we’ve visited here. The team working the afternoon/evening shift on August 23 did an excellent job handling customers and delivering great service. Keep up the great work, Timmy’s team!
Atmosphere: 5
Food: 5
Service: 5
KANIKA BHASIN
Loved the service over there. It’s my everytime stop whenever i go somewhere. The staff is so friendly.
Atmosphere: 5
Food: 5
Service: 5
Birch
Austin was so amazing actually. My friend and I were so impressed by him. He was smiling and helpful and made sure to clean tables and everything when he wasn't taking orders. Plus the bathroom was super clean.
props to austin! best + friendliest service i’ve ever received at a tim’s :)
divina
This was one of the nicer Tim Hortons I've been to! Austin was an awesome worker and went above and beyond to make my visit. He was smiling and very kind. In any of his downtime, he was sure to immediately go to clean tables and tidy the area. Such an amazing employee!!! The food was fine, pretty quick service. The bathroom was very clean!
Lakshya Sethi
This is one of the nicest tim hortons in London! The staff is super friendly and the food is fresh. The place is always clean and plenty of space to sit.
Alessia Piazza
Shoutout to Austin and all the nice guys working there. I come quite frequently on Saturday morning and honestly, I’ve never met such a nice people! Very friendly and kind. Definitely a highly recommended Timmis!!
Hunter
The food was very cold and not even cooked properly and it's very old muffins and the staff are very rude to me and waste my time and give you the wrong order
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fruit Fly Donuts, Reindeer Donuts, Potato Wedges, Tim Bits
It all comes 'down' to Vibe (Interior design.) -- On my rare visits, I just never felt comfortable. Was it the customers ?
Atmosphere: 2
Food: 4
Service: 3
While the staff are friendly and certainly mean the best, they’ve never once gotten our simplex order right - it’s always wrong. We’ve stopped going to this location now.
Atmosphere: 4
Food: 4
Service: 3
Wow very fast love u guys
Atmosphere: 5
Food: 5
Service: 5
Had to wait 30 minutes to get toilet paper in mens bathroom for my friends and for ladies the tampon box was full and we belong to the deaf group and had to speak for them
Atmosphere: 3
Food: 2
Service: 1
Worst Tim Horton's in the city. How difficult is it to pour the coffee INSIDE the cup and not serve customers a slopping mess when they're driving through on their way to work?
Atmosphere: 1
Food: 1
Service: 1
We sometimes visit this store with our little baby, and it’s always a pleasant experience. The place is clean, and the staff—especially Anna—are friendly, polite, and professional. Highly recommend for anyone looking for great customer care in a peaceful environment.
Atmosphere: 5
Food: 5
Service: 5
I often visit this Tim Hortons as it’s just 5 minutes from my home. The coffee and atmosphere are always great, and I truly enjoy sitting here with my coffee. However, I had a disappointing experience on August 14th that I believe needs your attention.
That day, my wife and I placed our usual order. I asked for a cold brew coffee, some food items including a lime chicken bowl, and a steak sandwich. While I admit I could have been clearer when ordering “steak artisan sandwich,” I said steak sandwich. Unfortunately, my order was processed as a steak cravables instead.
When my food was handed to me by a staff member, I politely mentioned that I had ordered a steak sandwich, not the cravables. The gentleman who helped me responded very kindly, acknowledged it, and went to correct the order. I even offered to pay for the replacement, but he reassured me it was fine, his approach was professional and respectful.
However, another staff member named Anna then approached me. She was not wearing a name tag at the time and confronted me quite abruptly, insisting I had ordered the cravables. (I saw her today, aug 26 and noticed her name) I am certain I did not. What upset me most was her attitude, she walked away with an unfriendly expression and even told her colleague loudly that I was lying. This kind of behavior felt unnecessary and disrespectful, especially over something as simple as a sandwich.
I strongly believe Anna could benefit from customer service training to handle situations more politely and professionally. Everyone makes mistakes, including customers when ordering, but a respectful and understanding approach makes all the difference.
I hope you take this feedback seriously. I love coming to this Tim Hortons and would like to continue doing so, but interactions like this are discouraging.
Order amount: 22.37
Date : aug 14, 2025 afternoon
Atmosphere: 5
Food: 5
Service: 1
We recently moved to London from BC, and this has been by far the cleanest location with the friendliest crew we’ve visited here. The team working the afternoon/evening shift on August 23 did an excellent job handling customers and delivering great service. Keep up the great work, Timmy’s team!
Atmosphere: 5
Food: 5
Service: 5
Loved the service over there. It’s my everytime stop whenever i go somewhere. The staff is so friendly.
Atmosphere: 5
Food: 5
Service: 5
Austin was so amazing actually. My friend and I were so impressed by him. He was smiling and helpful and made sure to clean tables and everything when he wasn't taking orders. Plus the bathroom was super clean.
Restaurantji Recommends
props to austin! best + friendliest service i’ve ever received at a tim’s :)
This was one of the nicer Tim Hortons I've been to! Austin was an awesome worker and went above and beyond to make my visit. He was smiling and very kind. In any of his downtime, he was sure to immediately go to clean tables and tidy the area. Such an amazing employee!!! The food was fine, pretty quick service. The bathroom was very clean!
This is one of the nicest tim hortons in London! The staff is super friendly and the food is fresh. The place is always clean and plenty of space to sit.
Shoutout to Austin and all the nice guys working there. I come quite frequently on Saturday morning and honestly, I’ve never met such a nice people! Very friendly and kind. Definitely a highly recommended Timmis!!
The food was very cold and not even cooked properly and it's very old muffins and the staff are very rude to me and waste my time and give you the wrong order
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fruit Fly Donuts, Reindeer Donuts, Potato Wedges, Tim Bits
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