Tim Hortons
1200 Commissioners Rd E, London
(519) 681-6888
Recent Reviews
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Super busy. Good service.
Atmosphere: 3
Food: 3
Service: 3
Very nice store and approachable staff.
Atmosphere: 5
Food: 5
Service: 5
I really love how accommodating their staff is. I enjoy my stay and probably will my go to coffee shop from now.
Atmosphere: 5
Food: 5
Service: 5
Very nice store and very accommodating staff.
Atmosphere: 5
Food: 5
Service: 5
Always a great experience at this Tim Hortons! The coffee is fresh, the food is tasty, and the staff are friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff and great customer service! Highly recommended if you want to just chill
Atmosphere: 5
Food: 5
Service: 5
I am extremely disappointed with the service at this location. I ordered a Vanilla Cream Cold Brew, and when I reached the pick-up window, the staff explicitly confirmed to my face that the drink was a Vanilla Cream Cold Brew.
However, as a frequent customer, I know exactly what I paid for, and they definitely handed me an Original Blend coffee instead. It wasn't just a mistake; it felt like deliberate
To top it off, the lid was not secured, causing coffee to spill all over my car. When I asked for napkins, the employee handed them to me and the window shut while I was still speaking. The lack of communication at the speaker box was bad enough, but the blatant lying and rudeness at the window are unacceptable. Avoid this location if you want honesty and basic respect.
Atmosphere: 1
Food: 1
Service: 1
Customer service very bad need to b improve
Atmosphere: 5
Food: 5
Service: 5
Your heavy set afternoon manager constantly flirts with my husband. Even when I'm there. She's causing marital issues now. She needs to do her job and quit flirting and asking questions that aren't her business. How many other relationships has she affected in such a negative way?
SHE NEEDS TO STOP!!!
Service: 1
This Tim Hortons restaurant is clean and well‑organized, and orders are prepared accurately. Whether it’s a quick morning coffee, a lunch break, or a late‑day pick‑me‑up for me always bring my morning food with Coffee(Double double), this Tim Hortons always provides great value and dependable quality.A truly enjoyable place to stop by. Great staff and awasome service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Stopped in for a couple snacks and tea today at 4:30
The manager was super nice and pleasant to speak to. She accepted a students resume and offered a new flavor of green tea to me. The tropical green tea is delicious! Thanks
She Ensured everyone got their orders correctly as there was a line up.
Thank you for the great service
Atmosphere: 5
Food: 5
Service: 5
Popped in with my sister for lunch, what a bunch of friendly folks! Great service, the wedges and my wrap were yummy! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Do not suggest going to the staff for help.
Was prematurely released from police & hospital custody after being assaulted during arrest & having seizures while pregnant. My clothes were clearly torn from being assaulted. I had clearly been sobbing for hours and was extremely confused & disoriented.
Begged the staff to assist in contacting LPS to get home - she didnt ask for nor provide dispatch with anything valuable & would not allow me to speak for myself nor would she call back after providing LPS with no information & letting them assume im clearly “just crazy”.
All these anti-homeless policies and you utilized them to ensure an autistic, housed & loved individual recieved 0 support after being abused by polic & did absolutely nothing to further assist.
Thankfully the fire deparment across the street has souls and actually assisted me.
Next time someone comes in crying asking for help, idk why dont you actually help them?
Absolutely unacceptable service at this Tim Hortons. I placed a drive-thru order through the Tim Hortons app at 3:58 PM, before the 4:00 PM closing time. When I arrived, staff lied and claimed they never received the order, despite clear proof and a screenshot showing the order was completed.
Instead of doing their job and checking the system, the staff were rude, dismissive, and completely uninterested in helping. They refused to serve me, made no effort to resolve the issue, and showed zero customer service skills.
To make it worse, the payment was still deducted from my account, meaning I was charged and received nothing. This is extremely unprofessional and unacceptable.
This was not expected from Tim Hortons. Customers should never be treated this way or charged for orders that are not fulfilled. This location needs immediate attention and serious staff retraining.
Atmosphere: 1
Food: 1
Service: 1
Great experience! Very fast, friendly and clean! Seems to have improved quite a lot recently. Keep it up!
Atmosphere: 5
Food: 5
Service: 5
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