avoid it dont waste time they took 15mnt to take order just cup of tea
nina matti
Very bad service
Atmosphere: 1
Food: 1
Service: 1
Moath M Salem
Espresso machine broken for about a month!
Atmosphere: 1
Food: 1
Service: 1
suku Jo
I want to share my experience day after tomorrow at - 1751 Dundas St, London, ON N5W 3E4 Tims
I ordered 10 Tim bits , 2 medium coffee and muffins.
I noticed flies 🪰 on muffins and asked girl Could you give me some different muffin instead of it. She replied “ I can't help it “ !!!
Further I got email from Tim and the email conversation is simply we update the incident to manager but don’t have a courtesy to at least refund coffee amount lol 😆
Atmosphere: 4
Food: 1
Service: 2
HOUSNI EL-SALEH
Best coffee and donuts
Atmosphere: 5
Food: 5
Service: 5
Abhiraj Shourya
Employees can be more friendly and better at customer service.
Atmosphere: 1
Food: 1
Service: 1
Shubhangi Biradar
Today I visited the store with my friends and we ordered 5 drinks and 3 of them were made wrong. We went back and complained about the drinks and the employee didn't even apologize for his mistake instead he was showing " I don't care " attitude and he literally shut the drive thru window on our face. Very disappointed.
Food: 1
Service: 1
Amanda Gosselin
Waited 17 minutes for my sandwich. Restaurant was loud and dirty. Team members yelling and no organization. Bathroom worse. Just gross.
Atmosphere: 1
Food: 3
Service: 1
Trix Van Egmond
I went in at 11:15 am on Sat, Nov 23rd to get a single coffee. There were 9 people working behind the counter, plus a manager in a black shirt. Only one cash was open for the 6-9 people waiting inside to order. It took 25 minutes to get my single coffee. The drive thru seemed to only have 2-4 cars at a time. Very unhappy with the experience.
Too slow. Not humans i guess turtles work here. Not good service. Staff is rude and ignorant.
Atmosphere: 1
Food: 2
Service: 1
Varun Batla
The worse service I have ever got from Tim Hortons
Kelly Wilson
The staff were friendly but not very unorganized & it was complete chaos. I waited 15 minutes for a pumpkin spice latte & a 12 grain bagel Toasted with plain cream cheese. The person who made my bagel handed it to me saying '12 grain bagel with cream cheese" to which I responded yes only to get home to a plain bagel toasted with butter. The gentleman who served was sneezing all over & barely covered his nose when he did so. When several orders had been incorrect as many of us patiently waited, his response was people are taking the wrong orders. No sir, we were being given the wrong orders. Please train your staff better. One unhappy customer!!
Manpreet Sarao
Amazing experience with the staff.
OrRynRaine MacDonald
Customers reaching over the counter grabbing items. Took forever for an order
avoid it dont waste time they took 15mnt to take order just cup of tea
Very bad service
Atmosphere: 1
Food: 1
Service: 1
Espresso machine broken for about a month!
Atmosphere: 1
Food: 1
Service: 1
I want to share my experience day after tomorrow at - 1751 Dundas St, London, ON N5W 3E4 Tims
I ordered 10 Tim bits , 2 medium coffee and muffins.
I noticed flies 🪰 on muffins and asked girl Could you give me some different muffin instead of it. She replied “ I can't help it “ !!!
Further I got email from Tim and the email conversation is simply we update the incident to manager but don’t have a courtesy to at least refund coffee amount lol 😆
Atmosphere: 4
Food: 1
Service: 2
Best coffee and donuts
Atmosphere: 5
Food: 5
Service: 5
Employees can be more friendly and better at customer service.
Atmosphere: 1
Food: 1
Service: 1
Today I visited the store with my friends and we ordered 5 drinks and 3 of them were made wrong. We went back and complained about the drinks and the employee didn't even apologize for his mistake instead he was showing " I don't care " attitude and he literally shut the drive thru window on our face. Very disappointed.
Food: 1
Service: 1
Waited 17 minutes for my sandwich. Restaurant was loud and dirty. Team members yelling and no organization. Bathroom worse. Just gross.
Atmosphere: 1
Food: 3
Service: 1
I went in at 11:15 am on Sat, Nov 23rd to get a single coffee. There were 9 people working behind the counter, plus a manager in a black shirt. Only one cash was open for the 6-9 people waiting inside to order. It took 25 minutes to get my single coffee. The drive thru seemed to only have 2-4 cars at a time. Very unhappy with the experience.
Atmosphere: 1
Food: 3
Service: 1
The new holiday merch is awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Candy Cane Hot Chocolate
Restaurantji Recommends
Too slow. Not humans i guess turtles work here.
Not good service. Staff is rude and ignorant.
Atmosphere: 1
Food: 2
Service: 1
The worse service I have ever got from Tim Hortons
The staff were friendly but not very unorganized & it was complete chaos. I waited 15 minutes for a pumpkin spice latte & a 12 grain bagel Toasted with plain cream cheese. The person who made my bagel handed it to me saying '12 grain bagel with cream cheese" to which I responded yes only to get home to a plain bagel toasted with butter. The gentleman who served was sneezing all over & barely covered his nose when he did so. When several orders had been incorrect as many of us patiently waited, his response was people are taking the wrong orders. No sir, we were being given the wrong orders. Please train your staff better. One unhappy customer!!
Amazing experience with the staff.
Customers reaching over the counter grabbing items. Took forever for an order
Atmosphere: 1
Food: 1
Service: 1
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