I recently had a very disappointing experience at Tim Hortons, and I feel compelled to address the unacceptable behavior of some of the staff members, particularly the younger ones. Their lack of basic customer service skills was appalling.
I understand that working in fast food can be stressful, but there is no excuse for rudeness. Simple politeness and respect are not optional; they are fundamental requirements for any customer-facing role. The way some of the staff spoke to customers, including myself, was disrespectful and dismissive. It seemed as though they had no interest in being there, and their attitude reflected that.
If these individuals are so unhappy with their jobs that they can't even manage a basic level of courtesy, then perhaps they should consider alternative employment. Customers should not be subjected to their bad moods and unprofessional conduct. It is unacceptable to treat paying customers with such disdain.
Tim Hortons needs to address this issue and provide adequate training to its staff on customer service and communication. A positive and respectful environment is essential for a successful business, and the current level of service is simply unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Ammar Al-Doori
Worse customer service, employees are very very rude. I wish I can talk to the manager of the store. You should not leave the store without any management. Every single time when I go there, I see the employee is fighting with customers.
Love the staff! They worked so hard during the Christmas season. French vanilla with espresso is golden.
Atmosphere: 5
Food: 5
Service: 5
steew mathison
Great service and friendly!
Atmosphere: 5
Food: 5
Service: 5
Nicholas Lockhart
My opinion on this Tim Hortons location is so strong, I needed to post another review to appreciate the staff. This time I was served by a Vani I believe. Even though I ordered 5 coffees, it took no longer than 3 minutes to get my order. Very impressed with the staff here. 5 stars. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Sofía Lebron
They know my order by heart, they get it perfect and always very nice, even during busy hours
Atmosphere: 5
Food: 5
Service: 5
Varinder Singh
Best service every, they already know my order before even saying a word 😀.
Atmosphere: 5
Food: 5
Service: 5
Ryth
Workers are super nice, they took not even 2 minutes to get my bagel and tea to me, amazing service!!!
Very rude staff, always long line ups, food is horrible, never enough cream cheese on my bagel. A&w next door $1 organic coffee all the way.
fiona wang
I bought a donut here, and the employee was wearing gloves while taking my order on the computer and handling payment. After that, they used the same gloves to pick up the donut and put it in a paper bag. It was clear to me that the gloves were to keep their hands clean, not to maintain the hygiene of my food. I could only take it, turn around, and throw it in the trash. I won’t be going back.
Atmosphere: 1
Food: 1
Service: 1
Nevil
Worst Experience!!! I went there with my friends just after 8:45PM. Nobody was there, So I quickly went to the counter, 2 staff were talking to each other and never even looked at me. I had to call those staff to come and take my order. One African lady came to take my order, and I told a white hot chocolate with expresso. She told that we can't do that, we are about to close!!! Seriously??? About to close? What kind of excuse is that??? There are more than 10 minutes left, If they are open they should serve people. If they can't serve close 10 minutes early then. Don't fool people... And that lady's attitude is so bad. Her tone of speaking was so rude.
Atmosphere: 2
Food: 1
Service: 1
ezii nwaogu
Got a nice response when I asked for a water cup, and I got it fast.
Atmosphere: 3
Food: 4
Service: 5
Reina Alas
This day I had a bad experience with the person who takes the orders, extremely rude, I greeted her twice and she ignored me and took my order in a very bad way and then the person who takes the orders relatively threw away my order, should you train the staff with customer service courses, or is this a case of discrimination for being Latina?
I recently had a very disappointing experience at Tim Hortons, and I feel compelled to address the unacceptable behavior of some of the staff members, particularly the younger ones. Their lack of basic customer service skills was appalling.
I understand that working in fast food can be stressful, but there is no excuse for rudeness. Simple politeness and respect are not optional; they are fundamental requirements for any customer-facing role. The way some of the staff spoke to customers, including myself, was disrespectful and dismissive. It seemed as though they had no interest in being there, and their attitude reflected that.
If these individuals are so unhappy with their jobs that they can't even manage a basic level of courtesy, then perhaps they should consider alternative employment. Customers should not be subjected to their bad moods and unprofessional conduct. It is unacceptable to treat paying customers with such disdain.
Tim Hortons needs to address this issue and provide adequate training to its staff on customer service and communication. A positive and respectful environment is essential for a successful business, and the current level of service is simply unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Worse customer service, employees are very very rude. I wish I can talk to the manager of the store. You should not leave the store without any management. Every single time when I go there, I see the employee is fighting with customers.
Very sexy Very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies & Cream, Muffin Multi-Pack, blt Sandwich, Bagels, Blackberry Yuzu Infusr, Oreo Double Stuf Iced Capp, Bacon Breakfast Sandwich, Anytime Snackers
Love the staff! They worked so hard during the Christmas season. French vanilla with espresso is golden.
Atmosphere: 5
Food: 5
Service: 5
Great service and friendly!
Atmosphere: 5
Food: 5
Service: 5
My opinion on this Tim Hortons location is so strong, I needed to post another review to appreciate the staff. This time I was served by a Vani I believe. Even though I ordered 5 coffees, it took no longer than 3 minutes to get my order. Very impressed with the staff here. 5 stars. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
They know my order by heart, they get it perfect and always very nice, even during busy hours
Atmosphere: 5
Food: 5
Service: 5
Best service every, they already know my order before even saying a word 😀.
Atmosphere: 5
Food: 5
Service: 5
Workers are super nice, they took not even 2 minutes to get my bagel and tea to me, amazing service!!!
Atmosphere: 5
Food: 5
Service: 5
The best coffee
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very rude staff, always long line ups, food is horrible, never enough cream cheese on my bagel. A&w next door $1 organic coffee all the way.
I bought a donut here, and the employee was wearing gloves while taking my order on the computer and handling payment. After that, they used the same gloves to pick up the donut and put it in a paper bag. It was clear to me that the gloves were to keep their hands clean, not to maintain the hygiene of my food. I could only take it, turn around, and throw it in the trash. I won’t be going back.
Atmosphere: 1
Food: 1
Service: 1
Worst Experience!!! I went there with my friends just after 8:45PM. Nobody was there, So I quickly went to the counter, 2 staff were talking to each other and never even looked at me. I had to call those staff to come and take my order. One African lady came to take my order, and I told a white hot chocolate with expresso. She told that we can't do that, we are about to close!!! Seriously??? About to close? What kind of excuse is that??? There are more than 10 minutes left, If they are open they should serve people. If they can't serve close 10 minutes early then. Don't fool people...
And that lady's attitude is so bad. Her tone of speaking was so rude.
Atmosphere: 2
Food: 1
Service: 1
Got a nice response when I asked for a water cup, and I got it fast.
Atmosphere: 3
Food: 4
Service: 5
This day I had a bad experience with the person who takes the orders, extremely rude, I greeted her twice and she ignored me and took my order in a very bad way and then the person who takes the orders relatively threw away my order, should you train the staff with customer service courses, or is this a case of discrimination for being Latina?
Atmosphere: 2
Food: 4
Service: 1
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