Fastest Drive thru in the city especially when ordering lots of food
W A
I’m not sure what is going on with the espresso machine at this location. Some days it works, and other days it doesn’t.The issue has been going on for over a month now. The employees working at the store keep making different excuses every time I am there. I’m not sure whether the owner is cheap on buying a new one because clearly fixing it doesn’t seem to solve the issue.
My frustration comes when I get told it’s down due to me wasting at times 10 to 15 minutes in the drive thru and then get told the machine isn’t working.
I would expect a franchise as big as Tim Hortons would act immediately and fix the issue.
To the owner of this franchise location. Invest in a small sign and put it outside to let people know your million dollar espresso machine is down rather than wasting our time. (Especially during the rush hour times early on in the day)
Cora Salter
Fast and friendly service.
Sandy Barber
Staff was very helpful with different suggestions on things to buy and restaurant was very enviting
Dayanara Kelly
The staff here are very friendly and I've had a overall positive experience. I will be back again
Ashika Gurung
It’s always great getting coffee in the morning. No wait at all! Love how fresh everything is!
Deb
I like this Tim Horton's as the store is clean and the staff is very friendly. they always have my order ready
Atmosphere: 5
Food: 5
Service: 5
harkirat kaur
I visit this location every morning for my coffee and generally have a good experience. However, I encountered an issue with a staff member named Virginia, who displayed unprofessional behavior. She was poking at customers and yelling, which created an uncomfortable atmosphere. When questioned, she confidently mentioned her manager, Kim, implying that no action would be taken. Additionally, she appeared visibly unhappy about her shift, which seemed to contribute to the negative interaction.
I believe every customer deserves a welcoming and respectful experience, and I hope this feedback helps in addressing the situation constructively.
Atmosphere: 1
Food: 3
Service: 1
Nathan Yang
The worst experience happened at this store. I ordered two toys through the app, but when I arrived at the store to pick them up, I was told they had sold out a month ago. This raises the question: why were they still available for purchase on the app?
I requested a refund on the spot, only to be told that refunds could only be processed online. However, when I contacted online customer service, they said that only the physical store could handle refunds.
I visited the store twice more to request a refund. On one occasion, I was told to come before 5 PM during the day. Today, when I arrived earlier, they informed me I had to come before 3 PM because the manager had already left by 3 PM.
Amazing staff!!!! This Tim Hortons still makes great food and has good communication skills. A++++
Atmosphere: 5
Food: 5
Service: 5
Mr Boss
Wait in the drive through for 10 minutes, and No steep tea, yet again.I'm sure we'll get a generic response from the owner who doesn't seem to care or do anything but collect the profits.
Ella Jua
They have the absolute worst ice coffees, especially on Western University Campus. Such a total and complete waste of money. Tastes like water
Tonya Beatson
Extremely rude. Forgot our coffee and then proceeded to complain when we quickly parked tonrun in and grab it.
Very good employees with friendly nature
Fastest Drive thru in the city especially when ordering lots of food
I’m not sure what is going on with the espresso machine at this location. Some days it works, and other days it doesn’t.The issue has been going on for over a month now. The employees working at the store keep making different excuses every time I am there. I’m not sure whether the owner is cheap on buying a new one because clearly fixing it doesn’t seem to solve the issue.
My frustration comes when I get told it’s down due to me wasting at times 10 to 15 minutes in the drive thru and then get told the machine isn’t working.
I would expect a franchise as big as Tim Hortons would act immediately and fix the issue.
To the owner of this franchise location. Invest in a small sign and put it outside to let people know your million dollar espresso machine is down rather than wasting our time. (Especially during the rush hour times early on in the day)
Fast and friendly service.
Staff was very helpful with different suggestions on things to buy and restaurant was very enviting
The staff here are very friendly and I've had a overall positive experience. I will be back again
It’s always great getting coffee in the morning. No wait at all! Love how fresh everything is!
I like this Tim Horton's as the store is clean and the staff is very friendly. they always have my order ready
Atmosphere: 5
Food: 5
Service: 5
I visit this location every morning for my coffee and generally have a good experience. However, I encountered an issue with a staff member named Virginia, who displayed unprofessional behavior. She was poking at customers and yelling, which created an uncomfortable atmosphere. When questioned, she confidently mentioned her manager, Kim, implying that no action would be taken. Additionally, she appeared visibly unhappy about her shift, which seemed to contribute to the negative interaction.
I believe every customer deserves a welcoming and respectful experience, and I hope this feedback helps in addressing the situation constructively.
Atmosphere: 1
Food: 3
Service: 1
The worst experience happened at this store. I ordered two toys through the app, but when I arrived at the store to pick them up, I was told they had sold out a month ago. This raises the question: why were they still available for purchase on the app?
I requested a refund on the spot, only to be told that refunds could only be processed online. However, when I contacted online customer service, they said that only the physical store could handle refunds.
I visited the store twice more to request a refund. On one occasion, I was told to come before 5 PM during the day. Today, when I arrived earlier, they informed me I had to come before 3 PM because the manager had already left by 3 PM.
Terrible customer experience!
Restaurantji Recommends
Super friendly staff
Atmosphere: 5
Food: 5
Service: 5
Amazing staff!!!! This Tim Hortons still makes great food and has good communication skills. A++++
Atmosphere: 5
Food: 5
Service: 5
Wait in the drive through for 10 minutes, and No steep tea, yet again.I'm sure we'll get a generic response from the owner who doesn't seem to care or do anything but collect the profits.
They have the absolute worst ice coffees, especially on Western University Campus. Such a total and complete waste of money. Tastes like water
Extremely rude. Forgot our coffee and then proceeded to complain when we quickly parked tonrun in and grab it.
Atmosphere: 1
Food: 3
Service: 1
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