Love the new look, service was great, very friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Kaitlin Clarke
Starting to have a hard time with this Tim Hortons. I work across the street so I'm there all the time. I'm always waiting the longest time for something that should be quick and easy and it's not like there's line because I come in the early morning or evening. I'm always missing something with my order or they make it wrong. Was just in there paid extra for stuff I didn't even get. Dec 3 2024: been trying to get a remade order of wedges and I can only go at night around 5 or 7pm. Every time I knew they either don't want to deal with me or they don't have any and are seeing who has the courage to tell me. I don't know why the night staff seem so unprofessional but you go in the morning or afternoon and it's great service.
Atmosphere: 3
Food: 4
Service: 1
Brendan
The unfortunate reality here in canada is that at any franchised restaraunt, coffee shop etc, there is poor service predominantly caused by penny pinching owners/managers and insufficient staffing. It is shameful to put money into a full renovation, just to understaff your business to save a few extra dollars. A line of 5 people inside should not be a 15+ minute wait for a cup of coffee and a line out the door behind me by the time I get my coffee. There were people at the counter waiting for food the whole time as well. The factory food is not worth it, and the coffee isn't worth it anymore. The only redeeming part of my visit was one employee at the counter that was friendly ans trying to help another staff member who was clearly overwhelmed. Tim Hortons does not deserve our business.
Atmosphere: 4
Food: 1
Service: 1
John Irvine
I am done with Tim Hortons ,two or three times a week. I enjoyed a medium Tim Hortons coffee with three Boston cream now the Boston cream are smaller ,less chocolate on top and less filling in the middle. The staff have difficulty in getting my order correct this is so disappointing
Atmosphere: 2
Food: 1
Service: 2
Thomas Chambers
Spent 15 minutes in line and when I finally get to the front of the line I was told to get back in line and go to the other cash register because they were more concerned with filling Uber orders and taking care of the drive thru to bother with the line of people in the store that was literally out to the parking lot. Since I don't have time on my lunch break to get back in line for another half hour (since the line had doubled in length since I had been there) I am now going back to my job hungry. Thanks for nothing. Maybe instead of focusing on filling orders for ppl who aren't even there, you could focus on the people standing right in front of you. When I left the store in frustration, the end of the line was in the drive-thru lane. When neglecting customers is creating actual safety concerns, you need to rethink how you're doing your job.
Dr Maya K
Simple order coffee and Boston cream Get incar and driving Ready to eat my goodie’s and all chocolate covered into bag Donut looks like crap Either someone needs to train better or need box!! Waste of $
Parking: In Lowes plaza
Wheelchair accessibility: Push button to open and wide doors
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Donuts
Dilli Lohar
I was in this location early morning to grab coffee and everything bagel. Usually when I buy coffee which cost 1.92 cents and I don’t take back change of 10 cents. And those who are in DT don’t give me the change but this time of my visit my total was 5.03 cents which was round up to 5.05 cents. I request the window crew that I am lacking 5 cents and she completely refused to give me food. I have to just take the coffee and walk out. From that time I realize that I never give them chance to take even one cents. No humanity, no grace at all.
Atmosphere: 1
Food: 2
Service: 2
Farah Deabes
I got Nutella croissant but its mostly plain from inside
Hayl Al-Salehi
The quantity of chicken in a parmigian pizza is very small
Atmosphere: 3
Food: 3
Service: 4
kingsout 10
I come here for coffee nearly every morning as it's the most convenient place and I have tried to give it the benefit of the doubt but every single day I come in, there are anywhere from 5-10 staff working at any given time. Not a single time have I come in and had someone actually waiting at the cash to take an order for customers in the store. Typically you come in and wait 5+ mins to even be acknowledged by staff, and after that you expect the decency of "hey sorry for the wait", but I have never heard those words once. It feels like the staff genuinely don't care, no one tries to provide any level of customer service. These are just basics, it would go a long way for management to teach the staff the fundamentals of customer service, it's not hard, maybe smile every once in a while and genuinely want to interact with customers and when it comes to having a line of people maybe actually just take their order instead of diddling your thumbs for 5 minutes inconveniencing everyone who comes here for the simple fact that it is supposed to be convenient and quick. Food is Tim Hortons food so I don't blame them, the quality is what you expect so it's nothing to write home about. Overall there are lots of improvements that could be made, maybe hire employees with a mild amount of enthusiasm about going to work.
Probably, the worst customer service of all tim hortons in the area. Won't return to this location
Atmosphere: 1
Service: 1
Ryan Dosti
Rude mens
Service: 1
Mohammad Rafi Abdul Rahim Zai
An employee gave me the wrong order, so I went back to the store to let them know. However, a lady there was very impolite. She told me to never come back to the store. When I asked for her name, she didn't respond and instead told me not to waste her time. I am the manager of this branch, bye bye ...
Atmosphere: 1
Food: 1
Service: 1
Durga Prasad (DP)
Looks like some lunatics are working in the kitchen! The standards have gone so low that I dont want to go to this place anymore nor recommedn this place! Look at how they assembled the sandwich. When called the person answered the phone says “ so what you want me to do?” wow!
Love the new look, service was great, very friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Starting to have a hard time with this Tim Hortons. I work across the street so I'm there all the time. I'm always waiting the longest time for something that should be quick and easy and it's not like there's line because I come in the early morning or evening. I'm always missing something with my order or they make it wrong. Was just in there paid extra for stuff I didn't even get. Dec 3 2024: been trying to get a remade order of wedges and I can only go at night around 5 or 7pm. Every time I knew they either don't want to deal with me or they don't have any and are seeing who has the courage to tell me. I don't know why the night staff seem so unprofessional but you go in the morning or afternoon and it's great service.
Atmosphere: 3
Food: 4
Service: 1
The unfortunate reality here in canada is that at any franchised restaraunt, coffee shop etc, there is poor service predominantly caused by penny pinching owners/managers and insufficient staffing. It is shameful to put money into a full renovation, just to understaff your business to save a few extra dollars. A line of 5 people inside should not be a 15+ minute wait for a cup of coffee and a line out the door behind me by the time I get my coffee. There were people at the counter waiting for food the whole time as well. The factory food is not worth it, and the coffee isn't worth it anymore. The only redeeming part of my visit was one employee at the counter that was friendly ans trying to help another staff member who was clearly overwhelmed. Tim Hortons does not deserve our business.
Atmosphere: 4
Food: 1
Service: 1
I am done with Tim Hortons ,two or three times a week. I enjoyed a medium Tim Hortons coffee with three Boston cream now the Boston cream are smaller ,less chocolate on top and less filling in the middle. The staff have difficulty in getting my order correct this is so disappointing
Atmosphere: 2
Food: 1
Service: 2
Spent 15 minutes in line and when I finally get to the front of the line I was told to get back in line and go to the other cash register because they were more concerned with filling Uber orders and taking care of the drive thru to bother with the line of people in the store that was literally out to the parking lot. Since I don't have time on my lunch break to get back in line for another half hour (since the line had doubled in length since I had been there) I am now going back to my job hungry. Thanks for nothing. Maybe instead of focusing on filling orders for ppl who aren't even there, you could focus on the people standing right in front of you.
When I left the store in frustration, the end of the line was in the drive-thru lane. When neglecting customers is creating actual safety concerns, you need to rethink how you're doing your job.
Simple order coffee and Boston cream
Get incar and driving
Ready to eat my goodie’s and all chocolate covered into bag
Donut looks like crap
Either someone needs to train better or need box!!
Waste of $
Parking: In Lowes plaza
Wheelchair accessibility: Push button to open and wide doors
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Donuts
I was in this location early morning to grab coffee and everything bagel. Usually when I buy coffee which cost 1.92 cents and I don’t take back change of 10 cents. And those who are in DT don’t give me the change but this time of my visit my total was 5.03 cents which was round up to 5.05 cents. I request the window crew that I am lacking 5 cents and she completely refused to give me food. I have to just take the coffee and walk out. From that time I realize that I never give them chance to take even one cents. No humanity, no grace at all.
Atmosphere: 1
Food: 2
Service: 2
I got Nutella croissant but its mostly plain from inside
The quantity of chicken in a parmigian pizza is very small
Atmosphere: 3
Food: 3
Service: 4
I come here for coffee nearly every morning as it's the most convenient place and I have tried to give it the benefit of the doubt but every single day I come in, there are anywhere from 5-10 staff working at any given time. Not a single time have I come in and had someone actually waiting at the cash to take an order for customers in the store. Typically you come in and wait 5+ mins to even be acknowledged by staff, and after that you expect the decency of "hey sorry for the wait", but I have never heard those words once. It feels like the staff genuinely don't care, no one tries to provide any level of customer service. These are just basics, it would go a long way for management to teach the staff the fundamentals of customer service, it's not hard, maybe smile every once in a while and genuinely want to interact with customers and when it comes to having a line of people maybe actually just take their order instead of diddling your thumbs for 5 minutes inconveniencing everyone who comes here for the simple fact that it is supposed to be convenient and quick. Food is Tim Hortons food so I don't blame them, the quality is what you expect so it's nothing to write home about. Overall there are lots of improvements that could be made, maybe hire employees with a mild amount of enthusiasm about going to work.
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Probably, the worst customer service of all tim hortons in the area. Won't return to this location
Atmosphere: 1
Service: 1
Rude mens
Service: 1
An employee gave me the wrong order, so I went back to the store to let them know. However, a lady there was very impolite. She told me to never come back to the store. When I asked for her name, she didn't respond and instead told me not to waste her time. I am the manager of this branch, bye bye ...
Atmosphere: 1
Food: 1
Service: 1
Looks like some lunatics are working in the kitchen! The standards have gone so low that I dont want to go to this place anymore nor recommedn this place! Look at how they assembled the sandwich. When called the person answered the phone says “ so what you want me to do?” wow!
Atmosphere: 1
Food: 1
Service: 1
Love the coffee , great customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
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