I’ve always enjoyed visiting this Tim Hortons location, but I’m writing to share an unfortunate experience that occurred today around 10:15 a.m.
While the staff member was very kind to the customer in front of me, her attitude toward me was rude from the beginning to the end of the interaction. I initially decided to overlook it, but when I received my drink, it was incorrect. I had clearly ordered an iced black coffee, but she misunderstood and gave me a hot coffee instead.
When I politely mentioned that I had ordered an iced coffee, she responded quite rudely and insisted, “You ordered a hot coffee.” As a result, I ordered again to receive the correct drink. However, when she remade it, she seemed careless — she threw it together, and there was some strange cream residue on the outside of the cup.
What made the situation even more uncomfortable was seeing her being friendly and pleasant to other customers right afterward. I don’t know if it was because I’m Asian, but the difference in treatment was disappointing. Cleanliness and attitude are both important in a service environment, and I hope management will look into this matter seriously.
The staff member was a white woman in her 30s, wearing glasses and with permed hair, positioned at the far right side of the counter.
I understand that it can be stressful during busy hours, and I truly appreciate how hard your team works. However, I hope this feedback helps improve customer service and ensures that all customers are treated with equal respect.
Thank you for your time and understanding.
Atmosphere: 1
Food: 5
Service: 1
Heather
Friendly staff, always quick to get my order ready
Atmosphere: 5
Food: 5
Service: 5
Doug Assis
Inside the mall, in front of a high school, overflowing at school breaks, staff high rotation, get ready to wait in line
Atmosphere: 3
Food: 5
Service: 4
Tabatha Wood
The staff are friendly they automatically know what you want once you get there
Atmosphere: 5
Food: 5
Service: 5
Pam
Amazing staff, they know what you want before you even get up to the cash!!!
Atmosphere: 5
Food: 5
Service: 5
Lori Ann Albert
The staff here always put a smile on my face. The only Timmie’s location that gets my coffee right everytime! 😊
Atmosphere: 5
Food: 5
Service: 5
Callum Atchison
Always been great every time I eat here the food is made fresh compared to other locations there is the occasional mess up with my order but that isn’t a big deal
Food: 4
Service: 3
Crystal Hawkins
The staff are friendly, consistent, and they know how to keep things moving even during the busy rush. The service feels welcoming. It’s the little things, like being greeted with a smile, that make it my go-to spot every week day morning. Thank you to the whole team for starting my day off right!
Atmosphere: 5
Food: 5
Service: 5
Chelsea W
The best ladies!! Linda is a blessing
Atmosphere: 5
Food: 5
Service: 5
Matthew Maloney
This specific Tims is among some of my favourite locations for several reasons. The staff are always friendly and outgoing—I can always trust the staff to prepare my order according to my desired preferences. It is conveniently located in Westmount Mall in close proximity to many of the places I frequent. Linda, the manager, does a great job at keeping a well organized and orderly team!
Busy but gets threw the line in a timely fashion staff polite, items go quickly but are replenished quickly.
Atmosphere: 4
Food: 5
Service: 5
Emilia Cuerden
I visit the Westmount Tim Hortons several times a week on my way to work~ They always remember my order and make the most fresh coffee I can get! ❤️✨ Thank you!
Atmosphere: 5
Food: 5
Service: 5
Helen HUSEYIN
Very friendly staff!! Love getting my coffee from this location every morning 🤩
Growing Trends22
The manager Linda and her staff are outstanding at this location. Always upbeat friendly and the food and coffee are fresh hot and fast. Keep up the great work
Mchelle Lauber
By far my favorite location. The staff here are fantastic. This is a busy and stressful location, but even still, they know your order and are always friendly and fun. They work so hard and provide great service!
Dear Manager,
I hope this message finds you well.
I’ve always enjoyed visiting this Tim Hortons location, but I’m writing to share an unfortunate experience that occurred today around 10:15 a.m.
While the staff member was very kind to the customer in front of me, her attitude toward me was rude from the beginning to the end of the interaction. I initially decided to overlook it, but when I received my drink, it was incorrect. I had clearly ordered an iced black coffee, but she misunderstood and gave me a hot coffee instead.
When I politely mentioned that I had ordered an iced coffee, she responded quite rudely and insisted, “You ordered a hot coffee.” As a result, I ordered again to receive the correct drink. However, when she remade it, she seemed careless — she threw it together, and there was some strange cream residue on the outside of the cup.
What made the situation even more uncomfortable was seeing her being friendly and pleasant to other customers right afterward. I don’t know if it was because I’m Asian, but the difference in treatment was disappointing. Cleanliness and attitude are both important in a service environment, and I hope management will look into this matter seriously.
The staff member was a white woman in her 30s, wearing glasses and with permed hair, positioned at the far right side of the counter.
I understand that it can be stressful during busy hours, and I truly appreciate how hard your team works. However, I hope this feedback helps improve customer service and ensures that all customers are treated with equal respect.
Thank you for your time and understanding.
Atmosphere: 1
Food: 5
Service: 1
Friendly staff, always quick to get my order ready
Atmosphere: 5
Food: 5
Service: 5
Inside the mall, in front of a high school, overflowing at school breaks, staff high rotation, get ready to wait in line
Atmosphere: 3
Food: 5
Service: 4
The staff are friendly they automatically know what you want once you get there
Atmosphere: 5
Food: 5
Service: 5
Amazing staff, they know what you want before you even get up to the cash!!!
Atmosphere: 5
Food: 5
Service: 5
The staff here always put a smile on my face. The only Timmie’s location that gets my coffee right everytime! 😊
Atmosphere: 5
Food: 5
Service: 5
Always been great every time I eat here the food is made fresh compared to other locations there is the occasional mess up with my order but that isn’t a big deal
Food: 4
Service: 3
The staff are friendly, consistent, and they know how to keep things moving even during the busy rush. The service feels welcoming. It’s the little things, like being greeted with a smile, that make it my go-to spot every week day morning. Thank you to the whole team for starting my day off right!
Atmosphere: 5
Food: 5
Service: 5
The best ladies!! Linda is a blessing
Atmosphere: 5
Food: 5
Service: 5
This specific Tims is among some of my favourite locations for several reasons. The staff are always friendly and outgoing—I can always trust the staff to prepare my order according to my desired preferences. It is conveniently located in Westmount Mall in close proximity to many of the places I frequent. Linda, the manager, does a great job at keeping a well organized and orderly team!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Busy but gets threw the line in a timely fashion staff polite, items go quickly but are replenished quickly.
Atmosphere: 4
Food: 5
Service: 5
I visit the Westmount Tim Hortons several times a week on my way to work~ They always remember my order and make the most fresh coffee I can get! ❤️✨ Thank you!
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff!! Love getting my coffee from this location every morning 🤩
The manager Linda and her staff are outstanding at this location. Always upbeat friendly and the food and coffee are fresh hot and fast. Keep up the great work
By far my favorite location. The staff here are fantastic. This is a busy and stressful location, but even still, they know your order and are always friendly and fun. They work so hard and provide great service!
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