This Tim's -The service is fast, the food is fresh, and the coffee is exactly what you expect every single time. people from all walks of life stop in, and the atmosphere always feels friendly and comfortable. Clean environment, well‑organized team, and great value for the price. This Tim's remains a dependable stop for everyday for us, and it’s clear that the employees put real effort into keeping the experience positive. A solid 5‑star visit every time.
Atmosphere: 5
Food: 5
Service: 5
Rylly Parsonson
Far and away the best Tim's in London, always super fast service and the staff are very friendly and patient. I've never had my order made wrong here and better yet they have only had to make a substitution once in the many times I've come here. Aside from the bathroom being perpetually out of service this location is absolutely the best in downtown.
Atmosphere: 5
Food: 5
Service: 5
Mike The Foodie
Really nice staff here
Vishal Ronak
There is a skinny cashier who wears a mask. He is very rude, I understand you guys are busy but showing your frustration on the customers is very unprofessional. Do not yell at someone if they misunderstood your words, you can politely explain them one more time. Every body is busy and working hard that doesn’t mean everyone should show their frustration on others
Atmosphere: 1
Food: 5
Service: 1
James Latlin
The lady is was rude to me because I was trying to pay for 30 donut be she being rude to me it was for someone birthday
Atmosphere: 1
Food: 1
Service: 1
Aarathy Nair
Very disappointed with the service at this Tim Hortons. I visited on October 8, 2025, around 8:10–8:20 a.m. and asked for a croissant heated with butter. Instead, they put the croissant and butter packets (still in plastic) together in a bag and microwaved them. When I asked why, the staff refused to answer and just handed me a knife, implying I should do it myself. The employee named Ness was extremely rude and even threw the croissant and butter back at me, which was completely unprofessional. I’ve worked for Tim Hortons for over two years, and I know how this item should be served and how customers should be treated. This experience ruined my morning and left me very disappointed in the brand. Customers deserve respect and proper food handling, not this kind of behaviour.
Atmosphere: 1
Food: 1
Service: 1
Jamie
Staff waa friendly
Atmosphere: 5
Food: 5
Service: 5
C B
They are great there!! Use the mobile app all the time and they always have it ready to go!!
Atmosphere: 5
Food: 5
Service: 5
blush panda
been to this location many times before but this morning had an issue. as I reached the cashier all I asked for was a sausage scrambled egg croissant (to start with). the girl employee was a trainee. I figured out quickly because it was clear she was not trained with the till (despite nothing on her uniform to show it.) she struggled to put in my order but then asked if I could wait a moment (I did) and she grabbed a food ítem for another order them came back to the register to try again and still my order was not correct and then she went to assist in another order (by this point other customers who were in line behind me were served entirely. (probably about 3 customers who went to other registers) am I in the wrong for being frustrated by this? I’ve had retail customer service jobs myself so I understand the chaos but this felt like I was being ignored. idk. eventually a manager comes up and her demeanor seemed unwelcoming and I wanted to go to another cashier for quicker service and the manager then gives me attitude when I leave abruptly and says behind me to not come back to the location. I hear her and return to explain I was not trying to be difficult and have had to wait as other people get served and then she lectures me the difference between waiting in line vs. mobile orders. (I understand the concept of a mobile order so this was rude and unneessary) I told her again my wait time in line vs other peoples wait times in line was longer. the manager with a piercing in her chin just repeats to me the employee is in training. I try to patient but what really upsetted me was the manager trying to badmouth me to the other employees and giving me a lecture about mobile orders. if someone is in training I understand but at the same time it should not take 5 - 7 minutes to place an order for 1 ítem. what made me upset more than anything was the attitude from the manager and her lack of context.
Staff was very kind and quick and the food and coffee were great! :)
Jennifer McLean
The folks at this Tims are fantastic! Always friendly and working out to push orders out efficiently. Special shout out to Ness, who is regularly on food prep; always working at a very fast pace and still has a smile on her face!
Atmosphere: 5
Food: 5
Service: 5
Harsimranjeet Singh
The employee who serve food was very rude.
Atmosphere: 3
Food: 3
Service: 1
Prince Singh
Behavior of staff was very rude at 1.28 5,June,2025
Dee M
Was good service. Just their bathrooms are closed. Lots of customers!!
Perepet was a good staff
Atmosphere: 5
Food: 5
Service: 5
This Tim's -The service is fast, the food is fresh, and the coffee is exactly what you expect every single time. people from all walks of life stop in, and the atmosphere always feels friendly and comfortable.
Clean environment, well‑organized team, and great value for the price. This Tim's remains a dependable stop for everyday for us, and it’s clear that the employees put real effort into keeping the experience positive. A solid 5‑star visit every time.
Atmosphere: 5
Food: 5
Service: 5
Far and away the best Tim's in London, always super fast service and the staff are very friendly and patient. I've never had my order made wrong here and better yet they have only had to make a substitution once in the many times I've come here. Aside from the bathroom being perpetually out of service this location is absolutely the best in downtown.
Atmosphere: 5
Food: 5
Service: 5
Really nice staff here
There is a skinny cashier who wears a mask. He is very rude, I understand you guys are busy but showing your frustration on the customers is very unprofessional. Do not yell at someone if they misunderstood your words, you can politely explain them one more time. Every body is busy and working hard that doesn’t mean everyone should show their frustration on others
Atmosphere: 1
Food: 5
Service: 1
The lady is was rude to me because I was trying to pay for 30 donut be she being rude to me it was for someone birthday
Atmosphere: 1
Food: 1
Service: 1
Very disappointed with the service at this Tim Hortons. I visited on October 8, 2025, around 8:10–8:20 a.m. and asked for a croissant heated with butter. Instead, they put the croissant and butter packets (still in plastic) together in a bag and microwaved them. When I asked why, the staff refused to answer and just handed me a knife, implying I should do it myself.
The employee named Ness was extremely rude and even threw the croissant and butter back at me, which was completely unprofessional. I’ve worked for Tim Hortons for over two years, and I know how this item should be served and how customers should be treated.
This experience ruined my morning and left me very disappointed in the brand. Customers deserve respect and proper food handling, not this kind of behaviour.
Atmosphere: 1
Food: 1
Service: 1
Staff waa friendly
Atmosphere: 5
Food: 5
Service: 5
They are great there!! Use the mobile app all the time and they always have it ready to go!!
Atmosphere: 5
Food: 5
Service: 5
been to this location many times before but this morning had an issue. as I reached the cashier all I asked for was a sausage scrambled egg croissant (to start with). the girl employee was a trainee. I figured out quickly because it was clear she was not trained with the till (despite nothing on her uniform to show it.) she struggled to put in my order but then asked if I could wait a moment (I did) and she grabbed a food ítem for another order them came back to the register to try again and still my order was not correct and then she went to assist in another order (by this point other customers who were in line behind me were served entirely. (probably about 3 customers who went to other registers) am I in the wrong for being frustrated by this? I’ve had retail customer service jobs myself so I understand the chaos but this felt like I was being ignored. idk. eventually a manager comes up and her demeanor seemed unwelcoming and I wanted to go to another cashier for quicker service and the manager then gives me attitude when I leave abruptly and says behind me to not come back to the location. I hear her and return to explain I was not trying to be difficult and have had to wait as other people get served and then she lectures me the difference between waiting in line vs. mobile orders. (I understand the concept of a mobile order so this was rude and unneessary) I told her again my wait time in line vs other peoples wait times in line was longer. the manager with a piercing in her chin just repeats to me the employee is in training. I try to patient but what really upsetted me was the manager trying to badmouth me to the other employees and giving me a lecture about mobile orders. if someone is in training I understand but at the same time it should not take 5 - 7 minutes to place an order for 1 ítem. what made me upset more than anything was the attitude from the manager and her lack of context.
Restaurantji Recommends
Staff was very kind and quick and the food and coffee were great! :)
The folks at this Tims are fantastic! Always friendly and working out to push orders out efficiently. Special shout out to Ness, who is regularly on food prep; always working at a very fast pace and still has a smile on her face!
Atmosphere: 5
Food: 5
Service: 5
The employee who serve food was very rude.
Atmosphere: 3
Food: 3
Service: 1
Behavior of staff was very rude at 1.28 5,June,2025
Was good service. Just their bathrooms are closed. Lots of customers!!
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