Tim Hortons
685 Richmond St, London
(519) 645-7240
Recent Reviews
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Rude staff, long wait times even when its not busy, crummy food
Yummm and so nice srv
We were there yesterday and Rajandeep was very kind and helpful. Keep in mind there is no available seating.
Really enjoyed the experience as everyone was active and had a nice speed of preparing orders. One girl named manaswi serves everyone with great smile
Great environment, take good care of customers and also remember customers very well
Good service
If I could give this place 0 stars I would. There was no one else in the restaurant but 3 people working. We waited over 10 minutes for two coffees we ordered advance via mobile order. Eventually people walked in ordering coffee and food at the counter and they still got their items before us. I saw a worker ask someone else if she was working on the mobile order and she still said yes. It took another 5 minutes before we got anything. No one ever acknowledged us and why it took over 15 minutes for two coffees. Horrible service.
Atmosphere: 1
Food: 1
Service: 1
Went there today in the afternoon and found out they got rid of the tables and chairs. Which they should done it a long time ago, due to many homeless sleeping and just hanging out. Making the customer experience poor. I’m glad that the staff all spoke up about their safety being at risk. Which that area being full of homeless and addiction problems, causing issues to the staff and other customers. Your staff deserve a safe work environment and not have to worry about homeless people sleeping and hanging out inside when there’s other customers need to be served. This is a stepping stone to provide homeless from soliciting too long.
Clean and friendy
Kid-friendliness: Staff talk and speak to each of them
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Egg Breakfast Sandwich
I’m a regular at this Tim Hortons, and I’ve always had great experiences with the staff, who are consistently friendly and professional.
However, during a recent visit, I had an issue with Navjot, who seems to be a new hire, as I haven’t seen her before. I ordered an Oreo Ice Capp, and she initially forgot to add the Oreos. When I pointed this out, she remade the drink but added an excessive amount of Oreos, seemingly out of frustration. Her attitude was unprofessional; she ignored me and passed my order to another staff member without acknowledging my concern. This was disappointing, as it’s not the standard I’ve come to expect from this location.
Atmosphere: 4
Food: 4
Service: 2
Restaurantji Recommends
Worst experience I have ever had at a Tim Hortons.
Lined up (which isn’t necessarily unusual) but you could tell the reason why was the workers.
No sense of urgency. Spent 30 minutes in there to get 2 drinks and 2 donuts.
In addition, when I used to work at Tim Hortons we weren’t allowed to wear nail polish, jewelry or be without hair nets.
The woman who served us had fake nails, rings and the gentlemen walking around wore no beard nets.
Three girls were sitting at a table the entire 30 minutes we were there… turns out they were waiting for a wrap… they waited over 30 minutes for a wrap that should have taken 3 minutes at most.
Horrible service and would recommend some management action.
Atmosphere: 1
Food: 3
Service: 1
Workers here are so slow!!!
Atmosphere: 1
Food: 3
Service: 1
Vegetarian options: Good veg option such as hash browns, potatoes wedges
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Wheelchair accessibility: Best place to sit and chill
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Great experience, clean and calm ambient
Atmosphere: 5
Food: 5
Service: 5
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