I would like to bring to your attention a concern regarding the behaviour of a lady manager who was working in the store on the evening of July 4th. She was extremely rude and disrespectful toward customers.
Her use of inappropriate language and unprofessional attitude created an uncomfortable atmosphere for many. I believe this kind of behaviour is not in line with the store’s values or customer service standards.
I kindly request that this matter be looked into. Thank you for your time and understanding.
CYRIL VARGHESE
I’m extremely disappointed with my recent experience at Tim Hortons due to the unacceptable behavior of the manager on duty. Rather than providing courteous and professional service, the manager was shockingly rude and used foul language towards me. This kind of conduct is not only disrespectful, but it completely goes against the values of customer service that Tim Hortons is known for.
It’s deeply concerning to see someone in a leadership position behave in such a manner, especially in a setting where customers expect a welcoming and respectful environment. Her actions not only caused distress to the customer involved, but also left a very negative impression on everyone who witnessed the interaction.
This kind of behavior damages the reputation of the entire brand and could seriously affect the business if left unaddressed. I sincerely hope the management or corporate team takes this matter seriously and provides appropriate training and accountability.
Until then, I will be reconsidering my visits to this location and will advise others to do the same.
Mehrdad Fakhraie
❤️ it
elie dakwar
Coffee was hot and good
Siva Prasaad Padmakumar
The storefront was closed at night. We were forced to use the kiosk and it doesn't work with the app offers. The store used to be short staffed on the storefront a couple of weeks back, now it's downright closed at nights.
Atmosphere: 1
Food: 1
Service: 1
Burnece Lyons
They were very rude so I walked out
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Bagels
mandy beck
I avoid this Tims as much as possible because they run out of donuts and eggs too frequently.
Colin Puttock
I expect very little from Tims anymore, but this one somehow was less than what I expected. Burnt the crap out of my bagel and barely said anything at the window. They were fast at least
Atmosphere: 2
Food: 1
Service: 2
Nelson P.
Going through the drive through and ordered half my order only to be cut off and told to move up so i moved up . Only to be told that you cant change or add your order at the wondow anymore? Even though I wasn't able to order it? So they told me i had to go to the back of the line HA!!!! when did this change come into effect? Today, yesterday? Lmao never coming back to this tim Hortons again
On 3 seperate occasions, in the drive through, ive asked for salt wedges, they say they dont have them, then i go inside and order them, and suddenly its not a problem? Not impressed, other than that its a very standards tims
Atmosphere: 2
Food: 3
Service: 1
Kundhani Heli
We ordered 10 Tim bits (All flavored) but they gave only 3 types and they didn't inform me.
Atmosphere: 1
Food: 1
Service: 1
Jinu Paul
It seems like they are severely understaffed, and as a result, there was absolutely no personal service. They were only taking orders through kiosks, which is incredibly inconvenient for those who prefer or need to speak to a staff member, especially for custom orders or if you have questions about the menu.
Frustrating for regular customers like me.
Atmosphere: 1
Food: 5
Service: 1
Benjamin Morrison (Banjomenny)
Service is fast. They do get things wrong sometimes. I get the candy cane hot chocolate and from here it was decent
Atmosphere: 1
Food: 3
Service: 5
Abeavers Tale
The best tims is this one the staff are always great and I love using the kiosk
I would like to bring to your attention a concern regarding the behaviour of a lady manager who was working in the store on the evening of July 4th. She was extremely rude and disrespectful toward customers.
Her use of inappropriate language and unprofessional attitude created an uncomfortable atmosphere for many. I believe this kind of behaviour is not in line with the store’s values or customer service standards.
I kindly request that this matter be looked into. Thank you for your time and understanding.
I’m extremely disappointed with my recent experience at Tim Hortons due to the unacceptable behavior of the manager on duty. Rather than providing courteous and professional service, the manager was shockingly rude and used foul language towards me. This kind of conduct is not only disrespectful, but it completely goes against the values of customer service that Tim Hortons is known for.
It’s deeply concerning to see someone in a leadership position behave in such a manner, especially in a setting where customers expect a welcoming and respectful environment. Her actions not only caused distress to the customer involved, but also left a very negative impression on everyone who witnessed the interaction.
This kind of behavior damages the reputation of the entire brand and could seriously affect the business if left unaddressed. I sincerely hope the management or corporate team takes this matter seriously and provides appropriate training and accountability.
Until then, I will be reconsidering my visits to this location and will advise others to do the same.
❤️ it
Coffee was hot and good
The storefront was closed at night. We were forced to use the kiosk and it doesn't work with the app offers. The store used to be short staffed on the storefront a couple of weeks back, now it's downright closed at nights.
Atmosphere: 1
Food: 1
Service: 1
They were very rude so I walked out
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Bagels
I avoid this Tims as much as possible because they run out of donuts and eggs too frequently.
I expect very little from Tims anymore, but this one somehow was less than what I expected. Burnt the crap out of my bagel and barely said anything at the window.
They were fast at least
Atmosphere: 2
Food: 1
Service: 2
Going through the drive through and ordered half my order only to be cut off and told to move up so i moved up . Only to be told that you cant change or add your order at the wondow anymore? Even though I wasn't able to order it? So they told me i had to go to the back of the line HA!!!! when did this change come into effect? Today, yesterday? Lmao never coming back to this tim Hortons again
Atmosphere: 4
Food: 1
Service: 1
Service is so slow now
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Bacon Breakfast Sandwich
Restaurantji Recommends
On 3 seperate occasions, in the drive through, ive asked for salt wedges, they say they dont have them, then i go inside and order them, and suddenly its not a problem? Not impressed, other than that its a very standards tims
Atmosphere: 2
Food: 3
Service: 1
We ordered 10 Tim bits (All flavored) but they gave only 3 types and they didn't inform me.
Atmosphere: 1
Food: 1
Service: 1
It seems like they are severely understaffed, and as a result, there was absolutely no personal service. They were only taking orders through kiosks, which is incredibly inconvenient for those who prefer or need to speak to a staff member, especially for custom orders or if you have questions about the menu.
Frustrating for regular customers like me.
Atmosphere: 1
Food: 5
Service: 1
Service is fast. They do get things wrong sometimes. I get the candy cane hot chocolate and from here it was decent
Atmosphere: 1
Food: 3
Service: 5
The best tims is this one the staff are always great and I love using the kiosk
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Mocha Latte
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